We’re hoping to be able to take you to the Canary Islands again soon, but due to current restrictions we’re unable to travel here. For the latest guidance visit the FCDO website or check out our Travel Alerts page.

COVID Cover

As part of our TUI Holiday Promise, all bookings departing on or before 30th April 2021 have our COVID Cover included. And, holidays booked between 26th December 2020 and 28th February 2021 – departing on or before 31st October 2021 – also come with our COVID Cover. This means you can amend your holiday for free if you contract COVID-19 before you travel, are officially required to isolate prior to your travel dates, or if your local area goes into lockdown over the dates you are due to depart. It’s also got an AXA Holiday to Home insurance policy built in. This means that if you contract COVID-19 while you’re away, you’re covered for overseas medical assistance, testing costs and a flight home for treatment if required. It’s designed for use alongside your usual travel insurance, and is subject to T&Cs.

Your flight and hotel experience

We’ve put a range of new measures in place on our TUI flights, in line with all the latest government and holiday industry expert advice. You’ll need to check in online, wear a mask throughout the flight and also at some airports. As for our hotels, we’re making sure they’ve got the highest possible hygiene standards in place before re-opening. Find out more about what to expect on your holiday, including your flight, transfer and hotel experience.

THE TUI HOLIDAY PROMISE

  • COVID Cover on selected holidays
  • 24-hour support while you’re away
  • Package holiday refund guarantee
  • Approved testing partners
  • Flexible options if your holiday can’t go ahead

Find out more about our promise and everything we’re doing to keep you safe on the Travel With Confidence hub.

Here are the main things you need to be aware of.

Social distancing distance 1.5 metres.
Face mask requirements for adults • Face masks are mandatory in all public places, including public areas in hotels and

apartment complexes, and on public transport.

• A 100 euro fine will be issued for anyone not adhering to these rules.

• There are some exceptions. For example, face masks are not mandatory while sunbathing or swimming at the beach or around the pool, although you’ll need to wear a mask on arrival at the beach or pool and when you get up to go to the bar or the bathroom.

• You don’t need to wear a face mask when taking part in sports activities, but you will need to wear one in the changing rooms and reception area.

• You’ll need to wear a mask at restaurants, including on terraces, except for when you’re seated at your table. Some restaurants may also provide you with gloves to wear. You’ll also need to wear a mask in non-public areas if you’re in close proximity with people outside of your family, for example if you share a car with another family.

• These rules do not apply to people who are unable to wear face coverings for health reasons.

Face mask requirements for children Face masks are mandatory for everyone aged six years and over. They’re also recommended for children between three and five years old.
Pre-departure forms and testing requirements You need to complete a pre-departure form and get a COVID-19 test before travelling to the Canary Islands.
Find out more about the Canary Islands entry requirements.
Other need-to-knows Gatherings of groups of more than 15 people are not permitted.
You’re not allowed to smoke outside in public streets unless you’re able to maintain a distance of more than two metres from others while doing so.

Here’s what you can expect while you’re out and about in the Canary Islands.

Beaches Open. You must keep to the social distancing boundary of 1.5 metres at all times, and you must wear a face mask when you’re walking around the beach. When you’re swimming or sunbathing, you don’t have to wear a face mask.
Restaurants and bars Restaurants and bars are open in all of the Canary Islands, with limitations:
• You can only have a maximum of 10 people on a table, regardless of it’s inside or outdoors.
• Tables are spaced 1.5 metres apart, to comply with the social distancing rules.
• You must wear a face mask when you’re walking around the restaurant or bar.
• You don’t have to wear one when you’re seated at your table.
• Please be aware that lots of places use QR codes to access their menus, which require the use of a smartphone with a camera.
• Night-time entertainment can only take place in open-air bars.
• All bars and clubs must close by 1.00am.
• In Lanzarote and Gran Canaria, you can’t enter a restaurant or bar after 11.00pm. All bars and restaurants on these islands will shut at midnight.
Sights Open with limitations.
Supermarkets Open.
Other facilities Masks are mandatory in shops.
Excursions are now available.

Here’s the key information on getting to the Canary Islands.

Flights with TUI Check in for your flight on the TUI or First Choice App or online. Check-in opens 24 hours before your flight, and closes three hours before departure. You’ll be asked to certify that you’re fit to travel.

Here are your options for travelling within the Canary Islands.

Car hire This is permitted in certain parts of the Canary Islands.
Public transport You must wear a face mask on public transport.
Hiking Not permitted.
Biking Permitted.

For more information, take a look at the Foreign, Commonwealth & Development Office (FCDO) advice on travelling to the Canary Islands.

Read the full FCDO advice here.