About TUI

When it comes to arranging your holiday, you can click on our website, pop into one of our stores, use the TUI app or call our contact centre. While you’re away, our 24/7 TUI Experience Centre means our global team of Travel Experts are on hand to help whenever you need us, while the TUI app lets you control your holiday from the palm of your hand. We’re committed to protecting the planet, too, by actively looking out for the environment, local people and wildlife in the places you love to visit.

All of our hotels are handpicked by our team of holiday experts. We also offer hotels where we’ve designed the full experience… Within our TUI BLUE collection, you’ll find hotels that focus on families, couples, authentic experiences and luxurious getaways. TUI SENSATORI is all about luxury, TUI MAGIC LIFE serves up All Inclusive fun, ROBINSON is spot on for activities and RIU puts best-in-class service at the centre of things. We’ve also created collections of holidays – like A La Carte, Platinum, and Small & Friendly – to make it easy for you to find your ideal hotel.

Our holiday portfolio ticks off everything from beach holidays and city breaks through to lakes and mountains getaways. We also offer tours that let you experience exotic places like Costa Rica, Sri Lanka and the USA in a brand-new way. Plus, we’ve got thousands of combinations of Multi-Destination trips for you to choose from, including holidays that go to two different countries, or getaways that show off two sides to the same place. You can even pick a Multi-Destination holiday that lets you try out two hotels in the same area, or two room types in the same hotel. Finally, our flexible flight options, taxi transfers and flights from your local airport mean you can design your perfect holiday, just as you want it.

From the pearls of the Mediterranean to Panama's famous canal, you can explore over 200 destinations with Marella Cruises. There’s the option to flying from 24 regional UK airports, or set sail from the UK. Our growing fleet covers off everything from family-friendly to adults-only ships – plus, they’re All Inclusive as standard, with tips and service charges included. TUI River Cruises, meanwhile, explore Europe’s waterways, stopping off at big cities and hidden gems along the way. Flights, experience credit and meals with drinks are all part of the package when you set sail with TUI River Cruises.

We’ve been voted the ‘World’s Best Leisure Airline’ at the World Airline Awards seven times. Our state-of-the-art 787 Dreamliners have transformed long-haul holidays – far-flung doesn’t feel quite so far with roomy seats and no stopovers. And with our highly trained cabin crew delivering top-class service, you can be sure of a great start to your holiday no matter which of our 24 regional airports you fly from.

All our package holidays that include both flights and accommodation come with the extra armour of ATOL protection. This means that in the very unlikely event we go out of business, you won’t be out of pocket or end up stranded abroad. So, you can relax with the peace of mind that you and your money are safe.

We’re not just here to help you find your perfect holiday – we’re also here to help build a more sustainable future. Over 50 per cent of our customers now stay in a hotel that’s received a global award for its eco and ethical standards. Our TUI Collection excursions are designed to help you discover the heart of your destination while also benefiting the local community. Our airline was ranked the world’s most carbon-efficient in the atmosfair Airline Index 2019 and our cruise teams are constantly working to minimise the environmental impact of our ships, too. On top of all that, we’re proud to support the TUI Care Foundation – an independent charity that’s working to look after protect holiday destinations. Their projects include everything from elephant protection in Asia, to preserving traditional farming methods in Greece.

• • 6 million holidaymakers – we’re the UK’s leading travel brand
• • 12,500 employees – from travel agents to cabin crew, engineers to back office staff 
• • 80+ destinations– in 30 countries around the world
• • 4,000+ properties – from luxury hotels to private villas
• • 60+ planes – based across the UK and Ireland 
• • 600+ TUI Stores– including innovative Holiday Design Stores
• • 24 regional airports – from Gatwick to Glasgow, Dublin to Doncaster 
• • 4 cruise ships – sailing under the Marella Cruises banner 
• • 3 river cruise ships - sailing under te TUI River Cruises banner
• • 1 leading website – one of the UK’s top digital travel hubs 
• • 200+ cruise ports of call – from Venice to Havana, Santorini to Singapore

• • No.1 travel company – it’s our mission to help you to ‘Discover your smile’ 
• • 100+ years’ experience – our roots stretch back to the 1800s 
• • 21 million customers – from families to couples, clubbers to cruisers 
• • 71,500 travel experts – including travel agents, cabin crew and holiday reps 
• • 180 worldwide destinations – from Spain to Shanghai, from Croatia to Costa Rica 
• • 15 core source markets – UK (including First Choice), Ireland, Norway, Denmark, Finland, Sweden, Germany, Austria, Switzerland, Poland, Belgium, Netherlands, France, Russia and Canada 
• • 1,600 travel agencies – including digital holiday stores 
• • 411 TUI-owned hotels – over 200,000 beds in about 30 countries 
• • 150 planes – one of the youngest and greenest fleets in Europe 
• • 16 cruise ships - across TUI Cruises, Marella Cruises and Hapag-Lloyd Cruises 
• • Over 40 million ‘greener and fairer’ holidays – our total in the last five years