About TUI

What we do best...

Personal service

When it comes to arranging your holiday, you can click on our website, pop into one of our stores, launch our app or call our contact centre. While you’re away, our 24/7 TUI Experience Centre means our global team of Travel Experts are on hand to help whenever you need us, while the TUI app lets you control your holiday from the palm of your hand. We’re committed to protecting the planet, too, by actively looking out for the environment, local people and wildlife in the places you love to visit.

Handpicked hotels

All of our hotels are handpicked by our team of holiday experts. We also offer hotels where we’ve designed the full experience. Within our TUI BLUE collection, you’ll find hotels that focus on families, couples, authentic experiences and indulgent escapes. TUI MAGIC LIFE, meanwhile, is all about mingling All Inclusive stays with beachfront location. Elsewhere, ROBINSON is spot on for activities, RIU puts service at the centre of things and TUI SUNEO lines up a selection of great-value beach breaks. If you’re keen on exploring some of Europe’s peaks and meadows, be sure to check out our Lakes & Mountains getaways. And, for something a little snowier, take a look at Crystal Ski Holidays. We’ve also created collections of holidays – like A La Carte, Platinum, and Small & Friendly – to make it easy for you to find your ideal hotel.

Tailor-made experiences

Our holiday portfolio ticks off everything from beach holidays and city breaks through to lakes and mountains getaways. We also offer tours, that let you experience exotic places like Costa Rica, South Africa and Japan in a brand new way, and multi-destination trips with over 5,000 combinations to choose from. Plus, our flexible flight options, taxi transfers and flights from your local airport mean you can design your perfect holiday, just as you want it.

Ocean and river cruises

From the Panama Canal to Florida’s beaches, you can explore over 120 destinations with Marella Cruises. There’s the option of flying from 21 regional UK airports, or sailing from the UK. Our growing fleet covers off everything from family-friendly to adults-only ships – plus, they’re All Inclusive as standard, with tips and service charges included. TUI River Cruises, meanwhile, explore Europe’s waterways, stopping off at big cities and hidden gems along the way. Flights, transfers and meals with drinks are all part of the package when you set sail.

Best holiday airline

Our state-of-the-art 787 Dreamliners have transformed long-haul holidays – far-flung doesn’t feel quite so far with roomy seats and no stopovers. What’s more, they’re decked out with modern oxygen and light systems that are designed to help reduce the feeling of jetlag when you land. We’ve also introduced the 737 MAX to our operations, which is 16% more efficient than previous models. And, with our highly trained cabin crew delivering top-class service, you can be sure of a great start to your holiday, no matter which of our 21 regional airports you fly from.

ABTA and ATOL protection

All our package holidays that include both flights and accommodation are ABTA and ATOL protected. This means that in the very unlikely event we go out of business, you won’t be out of pocket or end up stranded abroad. So, you can relax with the peace of mind that you and your money are safe.

People, Planet, Progress

Here at TUI, we know better than most that the holiday scene needs to play it parts when it comes to protecting the planet, and we’re putting our full weight behind doing our bit. We pledge to achieve net-zero emissions across our operations, and we’re working on a bunch of initiatives to help make a difference across the world alongside this. For example, so far we’ve removed over 257 million pieces of single use plastic from our planes, hotels and cruise ships, and we plan to keep adding to that number every year. Plus, our collection of hotels is getting more sustainable by the year – a lot of our customers now stay in our Green & Fair hotels, which meet the Global Sustainable Tourism Council (GSTC) Criteria for protecting the environment, looking after staff and supporting the local community. And, let’s not forget about our airline, which is one of the best when it comes to managing carbon emissions. We use the Boeing 737 MAX for short and mid-haul flights, and the 787 Dreamliner for farther-flung flights. The former is about 16% more efficient than the plane it replaced. The 787 Dreamliner, meanwhile, is around 20% more fuel efficient than other jets. That being said, the work is done yet – we’re working hard to keep reducing our emissions year on year.

On top of all that, we’re proud to support the TUI Care Foundation – an independent charity that’s working to protect holiday destinations. Currently, their 25 projects across 20 countries include everything from habitat protection in the Dominican Republic to reducing coastal plastic waste in Cyprus.

For more information about the work we’re doing for the planet, people and progress, visit our sustainability page.

TUI in the UK and Ireland in numbers...

  • 6 million holidaymakers – we’re the UK’s leading travel brand

  • 9,000+ employees – from travel agents to cabin crew, engineers to back office staff

  • 85+ destinations– in 38 countries around the world

  • 4,000+ properties – from luxury hotels to private villas

  • 60+ planes – based across the UK and Ireland

  • 300+ travel agencies – including innovative Holiday Design Stores

  • 21 regional airports – from Gatwick to Glasgow, Dublin to Doncaster

  • 6 cruise ships – sailing under the Marella Cruises banner

  • 3 river cruise ships – sailing under the TUI River Cruises banner

  • 1 leading website – one of the UK’s top digital travel hubs

  • 120+ cruise ports of call – from Honduras to Havana, Santorini to Singapore

  • 600+ Green & Fair Hotels – all of which are recognised for their high sustainability standards

TUI Group across the world in numbers...

  • No.1 travel company

  • 100+ years’ experience – our roots stretch back to the 1800s

  • 27 million customers – from families to couples, clubbers to cruisers

  • 67,000 travel experts – including travel agents, cabin crew and holiday reps

  • 180 worldwide destinations – from Spain to Shanghai, from Croatia to Costa Rica

  • 15 core source markets – UK (including First Choice), Ireland, Norway, Denmark, Finland, Sweden, Germany, Austria, Switzerland, Belgium, Netherlands and France

  • 1,600 travel agencies – including digital holiday stores

  • 400+ TUI-owned hotels – over 200,000 beds in about 30 countries

  • 150 planes – one of the youngest and greenest fleets in Europe

  • 16 cruise ships – across TUI Cruises, Marella Cruises and Hapag-Lloyd Cruises

  • 5 million greener sustainable TUI Collection experiences since 2015