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Help Centre
Travel InformationMore airlines. More choice.
As well as flights with TUI Airways, we offer flights with trusted airline partners to give you more choice on when you fly and where you fly from. So, you can find flights that work for you, whether you prefer to be on the first flight of the day or just want to get to the hotel before the buffet closes. That’s not all, though – it also opens up more destinations, from city breaks in Toronto or a dreamy beach breaks in the Maldives.
All our airline partners have met the same rigorous international safety standards as TUI Airways, and you’ll still get our usual high standard or service and support before you go and while you’re away. Transfers are still included if you’re booking a package holiday, and you can get in touch with us 24/7 while you’re away by sending a message on the TUI app, giving us a call on +4420 38 303 111 or texting 80247. Just remember that calls and texts from abroad will be charged at international rates.
If, for any reason, your flight with one of our airline partners is changed significantly by the airline or you experience disruption, we’ll follow their policy to help you sort things out, including finding an alternative flight if you need one.
Assisted Travel
If you or anyone you're travelling with requires assistance when flying on another airline, we’ll help make the necessary arrangements to ensure you have a smooth flight. Just give us a call on 0203 451 2688.
Other airlines might have different policies regarding seating, what medical or mobility equipment you can bring on their aircrafts, and whether assistance dogs are allowed onboard. We can help you navigate this, or you can visit the airline's website for full details.
For more information on specific airlines, see the relevant airline information below. If your airline is not included, please check the carrier website directly for more information.
Managing your flight with another airline
You’ll need to go to the airline’s website or download the airline’s app to submit passport information, check in, download boarding passes or make seat* and luggage selections.
To log in to the airline website, you’ll be asked for your flight reference number, which is different to your TUI booking reference. Your flight reference number will be a six-digit code (seven-digits for easyJet flights) and can be found on your booking confirmation, e-ticket or in Manage my Booking on the TUI website. For Turkish Airlines, you’ll need your ticket number to access Manage Your Booking on their website.
*Please note, some airlines only let you choose your seat once you've paid in full, or when your flights have been ticketed and you've checked in. If you want to upgrade your seat before this, please give us a call so we can take a final payment and ticket your booking.
If you want to amend or cancel your holiday booking, you can contact us on 0203 451 2688 and select the option for your airline.
Disruption
If, for any reason your flight is changed significantly by the airline before the day of travel, we’ll notify you and work with them to find a suitable alternative. If no alternatives are available, you’re entitled to a refund.
If your flight’s cancelled within 24 hours of travel, the airline will look for an alternative flight for you – you can usually accept this through Manage Bookings on the airline’s website, if this is acceptable to you. Alternatively, we’ll look for a suitable alternative on TUI Airways. If no alternatives are available, you’re entitled to a refund.
If your flight’s delayed, depending on the length of the delay, the airline will provide refreshment vouchers for you to use at the airport. If the delay is to your outbound flight, we’ll automatically rearrange any transfers that are included in your package holiday and notify your hotel of your expected arrival time.