Flying with other airlines

When you’re choosing a holiday, we know how important it is to have plenty of options when it comes to things like destinations and travel times. That’s why we package up holidays with airlines we trust as well as our own award-winning TUI Airways fleet. It means we can give you even more holiday options.

All the partner airlines we use have met the same rigorous international safety standards as TUI Airways, and you’ll get TUI’s usual high standard of service and support. We’ll make sure that if a transfer is included, your transfer will meet you on arrival. And if you need us while you’re away, you can message us 24/7 through the app or by calling +4420 38 303 111 – just bear in mind that calls from abroad will be charged at international rates.

Of course, if for any reason your flight is changed significantly by the airline or you experience disruption, we’ll help you sort things out, and find you an alternative flight if needs be.

To find out more about what you can expect on your flight and how to manage things like seating, luggage and check-in, please see our airline partner details below. If your airline is not included here, please see our section on ‘Managing your flight with another airline’ below.

Assisted Travel

If you or anyone you're travelling with requires assistance when flying on another airline, we’ll help make the necessary arrangements to ensure you have a smooth flight. Just give us a call on 0203 451 2688.

Other airlines might have different policies regarding seating, what medical or mobility equipment you can bring on their aircrafts, and whether assistance dogs are allowed onboard. We can help you navigate this, or you can visit the airline's website for full details.

For more information on specific airlines, see the relevant airline information below. If your airline is not included, please check the carrier website directly for more information.

Airline partners A-Z

Aegean Airlines

Aegean Airlines is Greece's largest airline.

Check in will be at the Aegean Airlines desk on the day of your departure. You can provide your Advance Passenger information at this point, too. Select your seat is not an option for this carrier. If you need to add sports equipment, please contact charter@aegeanair.com.

Your luggage allowance will be shown on your booking confirmation email.

Aer Lingus

Aer Lingus is the flag carrier of Ireland. Founded by the Irish Government, it was privatised between 2006 and 2015 and is now a wholly owned subsidiary of International Airlines Group (IAG).

Online check-in is not available, but you can check in at the Aer Lingus desk at the airport. You can provide your Advance Passenger Information at this point, too. Your luggage allowance will be shown on your booking confirmation email.

If you’re travelling between the start of May and the end of October, your 10kg hand luggage is not carried onboard for free. It can be checked in for free at check-in, but if you don’t check it in you’ll be charged 35 euros at the boarding gate to place the bag in the aircraft hold. You will still be able to take one small personal item, like a handbag or laptop bag, in the cabin free of charge. If you’re travelling from the start of November to the end of April you can take 10kg into the cabin as standard.

Air Explore

Whenever we need extra Boeing 737-800s to give us a hand with some of our European flights, we go to the experts at Air Explore. They’ve been one of the industry’s go-tos for this sort of thing since they first took off in 2010.

For TUI flights that Air Explore operate, you can expect to see faces from both them and us throughout the cabin. There’ll be a full TUI service throughout the flight, offered at the level of quality you’d expect on a TUI plane with a full TUI crew.

You can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras for your trip in Manage My Booking on the TUI website or in the TUI app. Alternatively, you can check in at the TUI desks when you arrive at the airport.

Air Malta

Check-in

Air Malta offers online check-in for flights departing from London Heathrow and London Gatwick.

You can check-in, add advanced passenger information and download or print your boarding passes for all your flights, directly from the Air Malta website. Simply select Manage from the main menu at the top of the screen and then Check-in.

You’ll need to enter your Air Malta booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

Your flight reference number can be found on your booking confirmation email, e-ticket, on Manage my Booking on the TUI website or on the TUI app.

If you’re unable to check in online, you can check in at the Air Malta check in kiosks at the airport. We recommend doing so between three and six hours before your flight as this must be done before the bag drop closing time.

Seating

Seats can be selected via their flight extras page.

Air Malta do charge a fee for choosing a seat, although you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Baggage

Your baggage allowance will be shown as you go through the booking process or on your customer documents, which are sent to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Air Malta hold baggage allowance and dimensions, see their hand baggage page.

For more information on special baggage allowances, see their special baggage page.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased via the Manage section on the Air Malta website .

Meals and trip extras

Air Malta offers a range of meals that can be bought on board. Please note, only card payments are accepted onboard the plane.

Travelling with children

For more information about travelling with children on Air Malta, please see their travelling with children page. Here, you can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.

Assisted Travel

For more information about Air Malta special assistance, visit their special assistance page. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

Air Mauritius

Check-in

Air Mauritius’ online check-in opens 24 hours before your flight departs.

You can check in, add Advance Passenger Information, and download or print your boarding passes for all your flights directly from the Air Mauritius website.

You’ll need to enter your Air Mauritius booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

You’ll find your flight reference number on your booking confirmation email, e-ticket, and on Manage My Booking on the TUI website or in the TUI app.

If you’re unable to check in online, you can do it at the Air Mauritius check-in kiosks at the airport. Just make sure you do this at least two hours before your flight, as this must be done before the bag drop closing time.

Seating

Seats can be selected from 30 days before your departure date via Manage Bookings on the Air Mauritius website.

Air Mauritius do charge a fee for choosing a seat online, but you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

You can also upgrade your seats by calling us on 0203 451 2688.

Baggage

Your baggage allowance will be shown as you go through the booking process or on the customer documents that we’ll send to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Air Mauritius hold baggage dimensions, see about checked baggage.

To find out about your Air Mauritius hand baggage dimensions, see carry-on baggage.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased via Manage Bookings on the Air Mauritius website.

Meals and trip extras

Air Mauritius offer onboard meals and you can order special meals if you have any dietary requirements.

Travelling with children

For more information about travelling with infants and children on Air Mauritius flights, please see travelling with infants or travelling with children on Air Mauritius. This is where you can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.

Assisted Travel

For more information about Air Mauritius’ reduced mobility support, please see passengers with reduced mobility and other disabilities. This is where you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs. You can also find general information about travelling with a medical conditions.

Albastar

AlbaStar is a Spanish charter and scheduled carrier based in Palma. It was founded in 2009.

Online check-in is not available, but you can check in at the AlbaStar desk at the airport. You can provide your Advance Passenger Information at this point, too. Your luggage allowance will be shown on your booking confirmation email. You can manage seat selection or purchase seat upgrades through Manage My Booking on the TUI website or call us on 0203 451 2688. To add additional luggage or sports equipment, you must send your request to ops@fordaviation.com and payment will be made at check in.

Ascend Airways

We go to Ascend Airways for a helping hand when we need a few extra planes to take off from London Gatwick Airport and London Southend Airport.

If you’re flying on an Ascend Airways plane as part of your TUI holiday, your flight will be operated by our friendly crew. That means you’ll get the usual top-notch service you’d expect if you were flying on one of our smile-sporting planes.

You can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras for your trip in Manage My Booking on the TUI website or in the TUI app. Alternatively, you can check in at the TUI desks when you arrive at the airport.

Avion Express Malta

Avion Express Group was founded in 2005 and works with many partners across Europe. The group’s Lithuanian airline was awarded ACMI Operator of the Year 2019 at the Air Transport Awards. In the same year, the group established Avion Express Malta, a subsidiary airline based in Malta.

Avion Express flights will have TUI crew onboard and offer full TUI service.

You can check in, add Advance Passenger Information, download or print your boarding passes, or book flight extras for your trip in Manage My Booking on the TUI Website or in the TUI app. Alternatively, you can check in at the TUI check-in desks at the airport.

BA CityFlyer

BA CityFlyer is a regional, UK-registered airline who are a subsidiary of BA.

BA CityFlyer flights operate with their own cabin crew but provide an equivalent service to our own. Online check-in is not available, but you can check in at the BA CityFlyer desk at the airport. You can provide your Advance Passenger Information at this point, too.

Your luggage allowance will be shown on your booking confirmation email.

To manage seat selection or purchase seat upgrades call +46 8 12 13 38 60 or, if you’re due to travel in 30 days or less, please visit www.bacityflyercharter.com. You’ll need to have your TUI booking reference to hand.

To add additional luggage or sports equipment, or reserve seating, please contact +46 (0)8 12 13 38 60 from 08:00-12:00 CET, Mon-Fri.

British Airways

Check-in

British Airways’ online check-in opens 24 hours before your flight departs.

You can check in, add Advance Passenger Information and download or print your boarding passes for all your flights directly from the British Airways website.

You’ll need to enter your British Airways booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

You’ll find your flight reference number on your booking confirmation email, e-ticket, and on Manage My Booking on the TUI website or in the TUI app.

If you’re unable to check in online, you can do it at the British Airways check-in kiosks at the airport.

Seating

Seats can be selected once your flight has been ticketed – which is usually around 50 days before your departure date – via Manage Bookings on the British Airways website.

British Airways charge a fee for choosing a seat, but you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Please contact us on 0203 451 2688 if you want to upgrade.

Baggage

Your baggage allowance will be shown as you go through the booking process or on the customer documents that we’ll send to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your British Airways baggage allowance, including hold and hand baggage dimensions, see baggage allowance information.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased via Manage Bookings on the British Airways website.

Meals and trip extras

On short-haul economy flights (Euro Traveller), British Airways High Life Café items are available for pre-purchase. A limited range is available to buy onboard and you’ll receive a complimentary bottle of water and a snack.

On long-haul economy flights (World Traveller), you can expect a starter, main and dessert, with a choice of hot, cold, and alcoholic drinks. British Airways also offer mid-flight snacks and a second meal on longer flights.

If you have special dietary requirements, please check the information on how to order special meals.

Travelling with children

For more information about travelling with children on British Airways, please see family travel with British Airways. You can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.

Assisted Travel

For more information about British Airways Special Assistance, please visit their disability assistance web page. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments, and travelling with service dogs.

For general information about medical conditions, pregnancy and bringing medical equipment on board, see medical conditions and pregnancy.

Corendon Airlines

Check-in

Online check-in opens 72 hours before your scheduled flight time and closes five hours before departure. If you don’t check in online, you may need to pay for check-in at the airport.

If you’re flying from London Gatwick or Manchester, you can check in online, add advanced passenger information and download or print your boarding passes for all your flights directly from the Corendon Airlines website.

You’ll need to enter your Corendon Airlines booking code – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

Your flight reference number can be found on your booking confirmation email, on your e-ticket, on Manage my Booking on the TUI website, or on the TUI app.

Online check-in is available depending on the airport you’re flying from and is free for all ticket types. If you don’t check in online, you may need to pay for check-in at the airport. At the airports where online check-in isn’t available, airport check-in is free of charge.

Please be aware, your return airport may offer online check in. For a full list of all Corendon Airlines airports where online check-in is available, please visit the Corendon Airlines website.

Seating

Seats can be selected at any before you check in through Manage Your Flight Booking on the Corendon Airlines website. Please select the Corendon Airlines option on the login form.

Corendon Airlines charge a fee for choosing a seat online. However, you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Baggage

Your baggage allowance will be shown as you go through the booking process, or on your customer documents which are sent to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Corendon Airlines hand baggage dimensions, visit the hand luggage page on their website.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased through the Book and Manage section on the Corendon Airlines website.

Meals and trip extras

Corendon Airlines meals aren’t included in the price of your ticket. To see menus, or to pre-order a meal onboard, visit the additional flight services page on the Corendon Airlines website.

Travelling with children

For more information about children’s baggage allowance on Corendon Airlines, please see the for infants page on the Corendon Airlines website.

Assisted Travel

For more information about Corendon Airlines assistance, visit their special assistance and care webpage. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

easyJet

Check-in

easyJet online check-in opens from 30 days before your flight and closes two hours before departure.

You can check in, add Advanced Passenger Information and download or print your boarding passes for all your flights directly from the easyJet website. If you’re signed into your easyJet account, you’ll need to sign out.

You’ll need to select the option ‘Find Booking’ and enter your surname[s] and flight reference number. Your flight reference number is a seven-character alpha-numeric code that you’ll find on your booking confirmation email, on your e-ticket, in Manage My Booking on the TUI website, and in the TUI app. You won’t be able to access your easyJet account with your TUI booking reference.

If you’re unable to check in online, you can do it at the easyJet bag drop desks at the airport. However, we recommend doing so at least two hours before your flight, because it must be done before the bag drop closing time.

Seating

Seats can be selected at the time after booking, or at any time before you check-in, through Manage bookings on the easyJet website.

easyJet charge a fee for choosing a seat. However, you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Baggage

Your easyJet baggage allowance will depend on the type of holiday you book.

The allowance will be shown as you go through the booking process, or on the customer documents sent to you after booking.

For standard (23kg) baggage allowance, this allows one bag of up to 23kg per passenger, as well as hand luggage of up to 15 kg 45 x 36 x 20 cm (including any handles or wheels).

Hand luggage only allowance means one bag of up to 15 kg 45 x 36 x 20 cm (including any handles or wheels) and is included in your booking.

Please note – easyJet may change their baggage allowances from time to time, so be sure to check these details on the easyJet website before you travel.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased through Manage bookings on the easyJet website.

Meals and trip extras

Meals and snacks can be purchased onboard. You can also pre-order meals online.

Travelling with children

If you haven't paid to select your seats, the best way to ensure everyone is seated together is to check in as early as possible. You’re more likely to be allocated seating together at this stage. Check-in opens 30 days before departure.

By default, TUI holidays with easyJet flights for infants under the age of two include seating on an adults’ lap. Only an additional baby changing bag is allowed for the infant (max. 45 x 36 x 20 cm). Bassinets are not available on easyJet flights.

Assisted Travel

For more information on special assistance on easyJet flights, please see medicine, medical conditions and equipment.

Emirates

Check-in

Emirates’ online check-in opens 48 hours before your flight departs.

You can check in, add advanced passenger information and download or print your boarding passes for all your flights directly from the Emirates website.

You’ll need to enter your Emirates booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

Your flight reference number can be found on your booking confirmation email, on your e-ticket, on Manage Your Booking on the TUI website, or on the TUI app.

If you’re unable to check in online, you can check in at the Emirates kiosks at the airport. We recommend checking in three hours before your flight, because this must be completed before the bag drop closing time.

Seating

Seats can be selected once you have purchased your ticket, usually around 35 days before your departure date through Manage Your Booking on the Emirates website.

Emirates do sometimes charge a fee for choosing a seat however, you will be allocated a seat for free at check-in if you would prefer not to pay.

Please contact us on 0203 451 2688 if you wish to upgrade your seat

Baggage

Your baggage allowance will be shown as you go through the booking process or on your customer documents sent to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Emirates hold baggage allowance and dimensions, visit their checked baggage page.

To find out more about your Emirates hand baggage allowance and dimensions, visit their cabin baggage rules page.

For more information on special baggage allowances, visit their unusual baggage and special allowances page.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased through the  Manage my Bookings section on the Emirates website.

Meals and trip extras

Emirates offer a range of meals and snacks. You can find their sample menus online on their economy class dining page.

Check out the information about children’s meals. These can be booked through Manage my Booking on the Emirates website.

If you have special dietary requirements, you can order a special meal up to 48 hours before your flight through Manage your booking. You can also find details about Emirates special meals on their dietary requirements page.

Travelling with children

For more information about travelling with children on Emirates, visit their travelling with children page. Here, you can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful info to help you prepare for your flight.

Assisted Travel

For more information about Emirates special assistance, visit their travel health page. Here, you can find information about wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

Enter Air

If you’ve ever spent time at a Polish airport, you’ll probably recognise Enter Air. They’re the country’s biggest charter airline. They’ve been on the go since 2009, and we work with them when we need help covering routes that take off from London Gatwick Airport and Bristol Airport.

If your TUI holiday includes flights that are taken care of by Enter Air, the cabin crew will mostly be Enter Air staff. But, there’ll be some TUI faces on board to lend a hand and make sure you receive the level of service you expect from us.

You can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras for your trip in Manage My Booking on the TUI website or in the TUI app. Alternatively, you can check in at the TUI desks when you arrive at the airport.

Fly4 Airlines

Fly4 Airlines is a collab with Enter Air, Poland’s leading charter airline, to make sure we always have enough Boeing 737-800 planes available. You’ll usually fly on these kinds of planes when you head to Europe and maybe even a bit further afield.

Similar to our relationship with Enter Air, your flights operated by Fly4 Airlines will have a mix of Fly4 and TUI cabin crew, and you can expect the full TUI service at all times – we wouldn’t have it any other way.

You can check in, add Advance Passenger Information, download or print your boarding passes, and book flight extras for your trip in Manage My Booking on the TUI website or in the TUI app. Alternatively, you can check in at the TUI desks when you arrive at the airport.

Freebird Airlines

Freebird Airlines is a Turkish holiday charter airline with bases in Istanbul, Antalya and Dalaman. It was established in 2000.

For more information on your Freebird flight, please check your booking confirmation email. This is where you’ll find information on how to check in, your luggage allowance, and other details for your flight.

Smartlynx Airlines

SmartLynx Airlines Group is a charter airline based in Latvia. They lease out their aircraft to operate holiday charter flights across Europe and have been operating for more than 30 years.

SmartLynx flights will have TUI crew onboard and offer full TUI service.

You can check in, add Advance Passenger Information, download or print your boarding passes, or book flight extras for your trip in Manage My Booking on the TUI Website or in the TUI app. Alternatively, you can check in at the TUI check-in desks at the airport.

SunExpress

SunExpress is a Turkish-German airline based in Antalya. SunExpress was founded in October 1989 as a joint venture between Turkish Airlines and Lufthansa.

For more information on your SunExpress flight, please check your booking confirmation email. This will is where you’ll find information on how to check in, your luggage allowance and other details for your flight.

Titan Airways

Titan Airways is a UK Carrier that has been operating since 1988. Their main bases are London Gatwick and Stansted.

Titan flights will have TUI crew onboard and offer full TUI service.

You can check in, add Advance Passenger Information, download or print your boarding passes, or book flight extras for your trip in Manage My Booking on the TUI Website or in the TUI app. Alternatively, you can check in at the TUI check-in desks at the airport.

Virgin Atlantic

Check-in

Virgin Atlantic’s online check-in opens from 24 hours before your flight until 70 minutes before departure.

You can check in, add Advance Passenger Information and download or print your boarding passes for all your flights directly from the Virgin Atlantic website.

You’ll need to enter your Virgin Atlantic booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

You’ll find your flight reference number on your booking confirmation email, e-ticket, and on Manage My Booking on the TUI website or in the TUI app.

If you’re unable to check in online, you can do it at the Virgin Atlantic check-in kiosks at the airport. Please bear in mind that airport check-in desks usually close 60 minutes before departure, so keep an eye on the latest check-in time for your airport.

Seating

Standard seats can be selected free of charge at check-in. Alternatively, you can select any seat in advance for a fee via My Booking on the Virgin Atlantic website.

Baggage

Your baggage allowance will be shown as you go through the booking process, or on the customer documents that we’ll send to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Virgin Atlantic hold baggage allowance and dimensions, see baggage information.

For more information on special baggage allowances, see extra baggage and overweight bags.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased via My Booking on the Virgin Atlantic website.

Meals and trip extras

Virgin Atlantic flights include meals. For more information, or to find out about children’s meals and special dietary requirements see food and drink in Economy.

Travelling with children

For more information about travelling with children on Virgin Atlantic, please see flying with children. You can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.

Assisted Travel

For more information about Virgin Atlantic Special Assistance, please see accessibility and special assistance. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

Vueling

Check-in

Vueling check-in opens from seven days before your flight until one hour before departure.

You can check in, add Advance Passenger Information and download or print your boarding passes for all your flights directly from the Vueling website.

You’ll need to enter your Vueling booking reference – this is your six-character alpha-numeric TUI flight reference number, not your TUI booking reference – and surname[s].

You’ll find your flight reference number on your booking confirmation email, e-ticket, and on Manage My Booking on the TUI website or in the TUI app.

If you’re unable to check in online, you can do it at the airport. Just bear in mind that Vueling check-in counters open two and a half hours before departure and they close 40 minutes before the flight’s scheduled to leave.

Seating

Seats can be selected at any time before you check in, through Manage Bookings on the Vueling website.

Vueling charge a fee for choosing a seat, but you’ll be allocated a seat for free at check-in if you’d prefer not to pay.

Baggage

Your baggage allowance will be shown as you go through the booking process or on the customer documents that we’ll send to you after booking. Bookings with hold baggage included will also include hand baggage.

To find out more about your Vueling baggage allowance, including hold and hand baggage dimensions, see their hand luggage, checked luggage and special luggage web page.

Extra bags, extra weight, special items, or a larger hand baggage allowance can all be purchased through Manage Bookings on the Vueling website.

Meals and trip extras

Vueling meals are not included in the price of your ticket. You can buy a range of items onboard, including meal deals and sandwiches. The airline accepts euros and pound sterling for onboard payments, as well as Visa, Mastercard and Amex. Debit cards aren’t accepted.

Travelling with children

For more information about travelling with children on Vueling flights, please see their travelling with children and infants web page. You can find out more about child baggage allowances, family seating and children’s meals, as well as lots of other useful content to help you prepare for your flight.

Assisted Travel

For more information, please see passengers requiring special assistance. Here, you can find information on wheelchair dimensions, mobility assistance, travelling with hearing or visual impairments and travelling with service dogs.

Ryanair

Check in

Ryanair check-in opens 24 hours before travel. If you haven’t reserved a seat, it will be allocated at this point. If you’ve reserved a seat, you can check in online up to 60 days before travel.

To check in, you’ll need to create a myRyanair account or log in if you're already signed up. To create an account, click on 'Sign Up' in the top right-hand corner on www.ryanair.com and follow the instructions. Please sign up using your own email address.

Once you’ve created your myRyanair account, click on 'My Bookings' and log in with your email address. Click on 'Can't see your booking?' then enter your six digit reference, which you’ll find on your TUI booking confirmation, alongside the email address 3PFRyanair@tui.co.uk.

Just so you know, if you don’t check in online, you’ll be charged a fee to do it at the airport.

Seating

You can select a seat when you make your booking, or at any time before you check in, through My Bookings on the Ryanair website.

Ryanair charge a fee for choosing a seat. You’ll be allocated a seat for free at check in if you’d prefer not to pay.

Luggage

Your Ryanair luggage allowance will depend on the type of holiday you book.

The allowance will be shown as you go through the booking process, or on the customer documents sent to you after booking.

You’ll be able to take a small bag onboard, which can be a handbag or rucksack with dimensions no larger than 40x20x25cm.

If you’ve chosen to include hold luggage in your booking, each passenger can check in one bag that weighs up to 20kg.

As well as this, you can take a larger bag onboard, weighing up to 10kg. This should measure no more than 55x40x20cm.

There’s no cabin bag allowance for infants aged 8 days to 23 months old. However, a baby bag of up to 5kg that measures no more than 45x35x20cm is allowed free of charge, for babies travelling on an adult's lap.

You can bring two items of carry-on baby equipment for free. This can include a pushchair/ or buggy, car seat, booster seat or travel cot. Please bear in mind that Ryanair may change their luggage allowances from time to time, so make sure you check these details on their website before you travel.

Extra bags, extra weight, special items, or a larger hand luggage allowance can all be purchased through My Bookings on the Ryanair website.

Meals and trip extras

You can buy meals and snacks onboard. You’ll find all the details on what’s available in the Ryanair Inflight magazine.

Assisted Travel

For more information on special assistance on Ryanair flights, please see their Special Assistance FAQs.

Managing your flight with another airline

If you're flying with another airline that’s not listed above, you’ll need to go to the airline’s website or download the airline’s app to submit passport information, check in, download boarding passes or make seat* and luggage selections.

To log in to the airline website, you’ll be asked for your flight reference number, which is different to your TUI booking reference. Your flight reference number will be a six-digit code (seven-digits for easyJet flights) and can be found on your booking confirmation, e-ticket or in Manage my Booking on the TUI website. For Turkish Airlines, you’ll need your ticket number to access Manage Your Booking on their website.

*Please note, some airlines only let you choose your seat once you've paid in full, or when your flights have been ticketed and you've checked in. If you want to upgrade your seat before this, please give us a call so we can take a final payment and ticket your booking.

If you want to amend or cancel your holiday booking, you can contact us on 0203 451 2688 and select the option for your airline.

Disruption

If, for any reason your flight is changed significantly by the airline before the day of travel, we’ll notify you and work with them to find a suitable alternative. If no alternatives are available, you’re entitled to a refund.

If your flight’s cancelled within 24 hours of travel, the airline will look for an alternative flight for you – you can usually accept this through Manage Bookings on the airline’s website, if this is acceptable to you. Alternatively, we’ll look for a suitable alternative on TUI Airways. If no alternatives are available, you’re entitled to a refund.

If your flight’s delayed, depending on the length of the delay, the airline will provide refreshment vouchers for you to use at the airport. If the delay is to your outbound flight, we’ll automatically rearrange any transfers that are included in your package holiday and notify your hotel of your expected arrival time.