Travel alerts

Latest travel news and alerts to help you stay informed about your holidays. Check back regularly for important updates.

All travel alerts

Mass IT Outage – Information for guests in resort due to travel home on 19/07 

Updated: Saturday 20th July 2024 | 22:15

Due to the impact of the global IT outage on Friday 19th July we would like to extend our sincere apologies again for the disruption for those customer due to return home.

New flight information can be found below and will also be sent to impacted customers directly.

Please note, some flights will now be split across different inbound flights, this information has been sent to the lead customer via text and email so please make sure to check which inbound flight you will be returning on.

Transfer information will also be sent directly however those who have sourced their own accommodation will need to make their own way to the airport and will be able to reclaim this cost.

Flight no

From

To

New flight

New time (local)

TOM6645

Alicante

Cardiff

23-Jul

04:15

TOM779

Antalya

Glasgow

23-Jul

13:05

TOM599

Antalya

Birmingham

22-Jul

23:30

TOM857

Antalya

Manchester

23-Jul

00:20

TOM313

Boa Vista

Birmingham

22-Jul

11:20

BY5575

Burgas

Gatwick

22-Jul

Please review communications sent to you directly for which of these flights you will be departing on

TOM4163 Burgas-Gatwick

TOM2131 Burgas-MAN

TOM1527

Corfu

Belfast

21-Jul

20:20

TOM2519

Corfu

Manchester

21-Jul

12:00

TOM519

Dalaman

Stansted

21-Jul

13:30

TOM811

Dalaman

Birmingham

22-Jul

00:05

TOM299

Dalaman

Bournemouth

23-Jul

13:15

TOM207

Dalaman

Gatwick

24-Jul

00:25

TOM7589

Funchal

Birmingham

23-Jul

10:45

TOM4547

Gran Canaria

Gatwick

23-Jul

15:35

TOM2533

Gran Canaria

Manchester

23-Jul

11:20

BY5583

Heraklion

Gatwick

21-Jul

23:55

TOM549

Hurghada

Birmingham

23-Jul

22:10

TOM813

Hurghada

Gatwick

23-Jul

19:00

TOM325

Hurghada

Bristol

23-Jul

16:00

TOM791

Hurghada

Manchester

23-Jul

20:45

TOM2575

Larnaca

Manchester

24-Jul

00:20

TOM7597

Larnaca

Birmingham

22-Jul

Please review communications sent to you directly for which of these flights you will be departing on

TOM4753 Larnaca-Gatwick

TOM2775 Larnaca-MAN

TOM6765 Larnaca-Bristol

TOM517

Marrakesh

London Gatwick

21-Jul

11:30

TOM7547

Palma de Mallorca

East Midlands

21-Jul

Please review communications sent to you on this flights time

TOM7759 Palma de Mallorca-Birmingham

TOM6579

Palma de Mallorca

Exeter

23-Jul

04:00

TOM2521

Paphos

MAN

21-Jul

Please review communications sent to you directly for which of these flights you will be departing on

TOM1773 Paphos-Newcastle

TOM4775 Paphos-Gatwick

TOM6755 Paphos-Stansted

TOM6747 Paphos-Bristol

BY5593

Rhodes

Gatwick

22-Jul

22:05

TOM2543

Rhodes

Manchester

22-Jul

13:00

TOM6565

Rhodes

Bristol

22-Jul

13:05

TOM4559

Skiathos

Gatwick

22-Jul

12:15

TOM7567

Skiathos

East Midlands

22-Jul

20:25

BLX1581

Tenerife

Dublin

22-Jul

11:20

TOM1559

Tenerife

Newcastle

22-Jul

23:00

TOM4535

Tenerife

Gatwick

22-Jul

12:20

TOM553

Tunisia

Luton

23-Jul

19:50

TOM6593

Zakynthos

Cardiff

21-Jul

11:50

TOM6533

Zakynthos

Bristol

22-Jul

12:00

Our representatives have sourced accommodation for you until you return home. If you have booked your own hotel then please keep your receipts and we will reimburse reasonable costs. You can also claim for your meals and soft drinks here.

If you have been able to source a flight home by another airline please also keep those receipts and submit your claim here.

We absolutely understand this not the end of your holiday that you would expect and sincerely apologise again for the impact this has had.

Mass IT outage – Information for customers due to travel on 20/07 or 21/07 

Updated: Saturday 20th July 2024 | 14:36

Due to a global IT glitch affecting Windows computers and servers on Friday 19th July airlines, including TUI Airways were heavily impacted. 

If you are due to travel with TUI over the weekend on 20/07 or 21/07, we ask for your patience and understanding. Customers should travel to the airport as normal unless you are contacted by TUI or your non-TUI airline directly. However, please plan ahead and expect longer waiting times. 

We're sorry to inform passengers that we have made the difficult decision to cancel flight TOM114 Manchester to Montego Bay due to depart today (21st July).

Customers who were due to travel on this flight will be able to amend their holiday without admin fees to any other TUI package on sale with an up to 10% rebooking incentive if the new holiday is more expensive. This 10% incentive is based on the original holiday cost. Customers will also receive a £200 per adult and £100 per child TUI holiday voucher off a new future holiday. These vouchers will be sent within 28 days. 

Customers who no longer wish to travel can cancel and receive a full refund of the holiday cost. They will also receive a £200 per adult and £100 per child TUI holiday voucher off a future holiday. Refunds will be processed within 14 days. 

For customers who have booked just a flight with us, as this flight is cancelled you will automatically receive a full refund within 14 days. 

Please note, impacted customers will be contacted directly by our team with a support telephone line where our agents will help to make those changes for you. 

If you are in resort and need support with your inbound TUI flight, please call: +44 203 451 2688. 

For customers travelling with a non-TUI airline, please check your airline’s website for further information regarding your flight status. 

Aer Lingus 

British Airways 

Corendon Airlines 

EasyJet 

Emirates 

Etihad Airways 

RyanAir 

SunExpress 

Turkish Airlines 

Vueling Airlines       

Please also inform yourself about the current situation at your specific airport as the local situation might differ. 

We are sorry for the inconvenience this is causing, and we are working hard to get everyone on their holiday, or back home, as soon as possible. 

Security Changes at Newcastle, Birmingham, Aberdeen, Southend, London City and Leeds Bradford Airports

Updated: Friday 14th June 2024 | 20:38

From 00:01 on Sunday, 9th June 2024, 100ml security restrictions on liquids will temporarily be reintroduced for passengers travelling from UK airports. The majority of airports in the UK are unaffected, and current guidelines at UK airports and Irish airports apply.

If you're travelling from one of the airports below, they'll be temporarily reintroducing the 100ml restrictions. To help you pass through security as quickly as possible, please check your departure airport's website:

Aberdeen: Aberdeen International Airport | Fly from your Doorstep | Aberdeen Airport Birmingham: Important Updates - Birmingham Airport Website Newcastle: Welcome to Newcastle International Airport (newcastleairport.com) Leeds Bradford: Going through security | Leeds Bradford Airport London Southend: londonsouthendairport.com/flights/security-preparation/ London City: londoncityairport.com/at-the-airport/need-to-know/security-baggage

Aer Lingus Industrial Action June 2024

Updated: Friday 21st June 2024 | 14:31

We'd like to update customers that the Irish Airline Pilots’ Association (IALPA) has announced industrial action by Aer Lingus pilots from 26th June 2024. This affects only flights to and from the Republic of Ireland.

For more information, please visit - https://www.aerlingus.com/support/disrupted-flights/ialpa-industrial-action/

Travelling from Manchester Airport

Updated: Wednesday 10th July 2024 | 01:18

The airport’s getting a facelift, to the tune of £1.3 billion which, once completed in 2025, will provide lots more facilities including a high street-style shopping area, a Champagne bar and a food hall. It’s safe to say, we’re pretty excited for what’s to come.

While the refurb’s going on, our check-in area may look a little different than normal. But don’t worry, our team are on hand to make sure your experience is a smooth one. As always, it’s a good idea to arrive at the airport with sufficient time before your flight. Our check-in desks open three hours before departure for flights to Europe and Africa, and four hours for long-haul flights giving you plenty of time to check in your luggage and make your way through security. Arriving any earlier than this won’t mean you can check in or pass through security early.

On that note, don’t forget that if your flight takes off before noon, you can drop your bags between 2pm and 9pm using our day-before bag drop, making your departure day easier – click here for more details. You can do this for all flights except those going to the USA. And, just so you know, if you’re driving to the airport to drop your bags, you can use the T2 West Multi Storey Car Park for up to an hour, free of charge – you’ll collect a token as you enter the car park and you’ll need to validate it before leaving the terminal - our TUI airport team will show you where to do this.

Rest assured, our team will be on hand to provide help and support wherever needed. Together with Manchester Airport, we’re doing our best to make sure the facelift has the littlest effect as you pass through the airport. At the same time, we’re excited to be working behind the scenes to improve your future experience.

Travelling from Birmingham Airport

Updated: Wednesday 10th July 2024 | 01:18

Birmingham Airport is getting a face lift, with a new £50 million security area being built to improve the airport experience.

We’d like to remind you to arrive at the airport with sufficient time before your flight. At the moment, we’re recommending giving yourself three hours for flights to Europe and Africa, and four hours for long-haul flights. That way, you’ll have plenty of time to check in your luggage and make your way through the security queues. Arriving any earlier than this won’t mean you can check in or pass through security early.

On that note, don’t forget that if your flight takes off before noon, you can drop your bags between 2pm and 9pm using our day-before bag drop, making your departure day easier click here for more details.. You can do this for all flights except those to the USA. And, just so you know, if you’re driving to the airport to drop your bags, you can use the Premium Set Down Car Park for up to an hour, for the special price of just £4 – just let the customer service booth know you’ve used the bag drop as you exit the car park.

You can enter the terminal using the main doors in zones B, C and D to reach our check-in desks which are on the ground floor. You’ll find these entrances by passing through the covered walkways that’re in place at the front of the terminal.

If you plan on arriving by monorail, it stops at the airport right where you need to check in with us.

Rest assured, our team will be on hand to provide help and support wherever needed. Together with Birmingham Airport, we’re doing our best to make sure the facelift has the littlest effect as you pass through the airport. At the same time, we’re excited to be working behind the scenes to improve your future experience.

Passport Validity

Updated: Tuesday 11th June 2024 | 11:37

It is our customer's responsibility to check their passport validity before travel.

Travel aware information

General FCDO travel advice

See gov.uk/travelaware and follow @FCDOtravelGovUK on X and Facebook.com/FCDOtravel — for the latest general FCDO travel advice, including security, local laws, and passport and visa information.

FCDO travel advice about individual destinations

See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and ...

Travel advice from TUI

See Travel Aware page - for travel advice from TUI. We know there is often lots to think about before you travel to a new destination, so we have put some helpful hints and tips for you on this page.

Current health news

To find out current travel health news and recommendations about specific countries visit travelhealthpro.org.uk.