Travel alerts

The safety of our customers is our top priority, and we are closely monitoring the path of Hurricane Milton as it passes over Florida. As a result, Melbourne Orlando International Airport is experiencing severe disruption.

For customers due to travel to Florida:

The two flights scheduled to operate to Melbourne Orlando International Airport on Thursday 10^th October will now operate on Friday 11^th October. We will be in contact with customers directly to confirm their new flight times. These flights include:

10/10/24 – TOM742 from Glasgow Airport

10/10/24 – TOM664 from Birmingham Airport

The one flight scheduled to operate to Melbourne Orlando International Airport on Friday 11^th October will operate as planned. This flight is:

11/10/24 – TOM246 from Manchester Airport

For customers currently in Florida:

Tropical storms and hurricanes are not uncommon in the area and our hotels and resort teams are experienced in preparing for them.

If you’re in destination already, for your safety and wellbeing please follow any instructions given by your hotel management and resort teams.

If you need any additional support, you can contact us via the TUI app, our TUI Guest Experience Centre on +44 2038303111 or speak to your local representative.

From November 2024, the EU plans to introduce the Entry/Exit system (EES). The exact date that EES will be introduced has not been confirmed. When the EES is operational it’s planned that all entry and exit movements will be registered electronically.

Before you travel, there’s nothing different you need to do, the Advanced Passenger Information (API) form you already complete will be used by the airline to send your details. If you choose to check-in at the airport your information will be sent to the EU during the check-in process.

Upon arrival at your destination, the first time you use it might take a bit longer than usual to pass through border control as your biometric data (face image and four fingerprints) will be collected. Children under 12 years old will not have their fingerprints collected.

On the day of travel, in case there are any delays, you may wish to take along extra water to make your airport journey more comfortable.

You can find out more by visiting EU EES website and https://www.gov.uk/guidance/eu-entryexit-system.

From 00:01 on Sunday, 9th June 2024, 100ml security restrictions on liquids will temporarily be reintroduced for passengers travelling from UK airports. The majority of airports in the UK are unaffected, and current guidelines at UK airports and Irish airports apply.

If you're travelling from one of the airports below, they'll be temporarily reintroducing the 100ml restrictions. To help you pass through security as quickly as possible, please check your departure airport's website:

Aberdeen: Aberdeen International Airport | Fly from your Doorstep | Aberdeen Airport Birmingham: Important Updates - Birmingham Airport Website Newcastle: Welcome to Newcastle International Airport (newcastleairport.com) Leeds Bradford: Going through security | Leeds Bradford Airport London Southend: londonsouthendairport.com/flights/security-preparation/ London City: londoncityairport.com/at-the-airport/need-to-know/security-baggage

The airport’s getting a facelift, to the tune of £1.3 billion which, once completed in 2025, will provide lots more facilities including a high street-style shopping area, a Champagne bar and a food hall. It’s safe to say, we’re pretty excited for what’s to come.

While the refurb’s going on, our check-in area may look a little different than normal. But don’t worry, our team are on hand to make sure your experience is a smooth one. As always, it’s a good idea to arrive at the airport with sufficient time before your flight. Our check-in desks open three hours before departure for flights to Europe and Africa, and four hours for long-haul flights giving you plenty of time to check in your luggage and make your way through security. Arriving any earlier than this won’t mean you can check in or pass through security early.

On that note, don’t forget that if your flight takes off before noon, you can drop your bags between 2pm and 9pm using our day-before bag drop, making your departure day easier – click here for more details. You can do this for all flights except those going to the USA. And, just so you know, if you’re driving to the airport to drop your bags, you can use the T2 West Multi Storey Car Park for up to an hour, free of charge – you’ll collect a token as you enter the car park and you’ll need to validate it before leaving the terminal - our TUI airport team will show you where to do this.

Rest assured, our team will be on hand to provide help and support wherever needed. Together with Manchester Airport, we’re doing our best to make sure the facelift has the littlest effect as you pass through the airport. At the same time, we’re excited to be working behind the scenes to improve your future experience.

Birmingham Airport is getting a face lift, with a new £50 million security area being built to improve the airport experience.

We’d like to remind you to arrive at the airport with sufficient time before your flight. At the moment, we’re recommending giving yourself three hours for flights to Europe and Africa, and four hours for long-haul flights. That way, you’ll have plenty of time to check in your luggage and make your way through the security queues. Arriving any earlier than this won’t mean you can check in or pass through security early.

On that note, don’t forget that if your flight takes off before noon, you can drop your bags between 2pm and 9pm using our day-before bag drop, making your departure day easier click here for more details.. You can do this for all flights except those to the USA. And, just so you know, if you’re driving to the airport to drop your bags, you can use the Premium Set Down Car Park for up to an hour, for the special price of just £4 – just let the customer service booth know you’ve used the bag drop as you exit the car park.

You can enter the terminal using the main doors in zones B, C and D to reach our check-in desks which are on the ground floor. You’ll find these entrances by passing through the covered walkways that’re in place at the front of the terminal.

If you plan on arriving by monorail, it stops at the airport right where you need to check in with us.

Rest assured, our team will be on hand to provide help and support wherever needed. Together with Birmingham Airport, we’re doing our best to make sure the facelift has the littlest effect as you pass through the airport. At the same time, we’re excited to be working behind the scenes to improve your future experience.

It is our customer's responsibility to check their passport validity before travel.

• Check passport validity if travelling to a European destination.

• Check passport validity if travelling to destination outside of Europe.