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Mass IT outage – Information for customers due to travel on 19/07 

Updated: Friday 19th July 2024 | 21:48

Mass IT outage – Information for customers due to travel on 19/07 

Due to the on-going IT issue affecting some computer systems and servers we have made the difficult decision to cancel the below flights: 

Belfast Airport 

  • TOM1526 Belfast to Corfu  

Birmingham Airport  

  • TOM312 Birmingham – Boa Vista, Cape Verde which was due to depart on 18/07 

  • TOM548 Birmingham to Hurghada, Egypt  

  • TOM598 Birmingham to Antalya, Turkey  

  • TOM7588 Birmingham to Madeira  

  • TOM7596 Birmingham to Larnaca, Cyprus  

  • TOM810 Birmingham to Dalaman, Turkey  

Bristol Airport  

  • TOM324 Bristol to Hurghada, Egypt  

Cardiff Airport  

  • TOM6592 Cardiff to Tenerife

East Midlands Airport  

  • TOM7566 East Midlands to Skiathos, Greece  

  • TOM7554 East Midlands to Heraklion, Greece  

  • TOM7546 East Midlands to Palma, Mallorca  

Glasgow Airport  

  • TOM778 Glasgow to Antalya, Turkey 

London Gatwick Airport  

  • TOM812 London Gatwick to Hurghada, Egypt  

  • TOM206 London Gatwick to Dalaman, Turkey 

  • TOM4534 London Gatwick to Tenerife  

  • BY5582 London Gatwick to Heraklion, Greece  

  • BY5574 London Gatwick to Burgas, Bulgaria  

  • BY5592 London Gatwick to Rhodes  

  • TOM4558 London Gatwick to Skiathos, Greece  

  • TOM4546 London Gatwick to Gran Canaria  

London Luton Airport 

  • TOM552 Luton to Enfidha, Tunisia

London Stansted Airport  

  • TOM518 London Stansted to Dalaman, Turkey  

Manchester Airport 

  • TOM790 Manchester – Hurghada, Egypt  

  • TOM2520 Manchester to Paphos, Cyprus  

  • TOM2518 Manchester to Corfu  

  • TOM2542 Manchester to Rhodes  

  • TOM2574 Manchester to Larnaca, Cyprus  

  • TOM2532 Manchester to Gran Canaria  

  • TOM856 Manchester to Antalya, Turkey  

Newcastle Airport  

  • TOM228 Newcastle to Tenerife  

  • TOM1558 Newcastle to Tenerife 

Customers who were due to travel on one of these flights will be able to amend their holiday without admin fees to any other TUI package on sale with an up to 10% rebooking incentive if the new holiday is more expensive. This 10% incentive is based on the original holiday cost. Customers will also receive a £200 per adult and £100 per child TUI holiday voucher off a new future holiday. These vouchers will be sent within 28 days. 

Customers who no longer wish to travel can cancel and receive a full refund of the holiday cost. They will also receive a £200 per adult and £100 per child TUI holiday voucher off a future holiday. Refunds will be processed within 14 days. 

For customers who have booked just a flight with us, as this flight is cancelled you will automatically receive a full refund within 14 days. 

Please note, impacted customers have been provided with a dedicated support line where our agents will be able to make those changes.

If you are due to travel with TUI today on a flight not listed above, we ask for your patience and understanding. Customers should travel to the airport as normal unless you are contacted by TUI or your non-TUI airline directly.  

Please plan ahead and expect longer waiting times. 

We have also closed day before check-in while this issue continues. 

If you are in resort and need support with your inbound TUI flight, please call: +44 203 451 2688. 

Please also inform yourself about the current situation at your specific airport as the local situation might differ. 

We are sorry for the inconvenience this caused, this is not the experience we want to provide for our customers but look forward to welcoming you on a future TUI holiday. 

 

Mass IT outage – Information for customers flying on a non-TUI flight on 19/07

Updated: Friday 19th July 2024 | 18:31

Due to the ongoing global IT glitch affecting Windows computers and servers, TUI’s overall service level has been impacted today.  

If you are due to travel on your TUI holiday today, we ask for your patience and understanding. Customers should travel to the airport as normal unless you are contacted by TUI or your non-TUI airline directly. However, please plan ahead and expect longer waiting times. 

For customers travelling with a non-TUI airline, please check your airline’s website for further information regarding your flight status. 

Aer Lingus 

British Airways 

Corendon Airlines 

EasyJet 

Emirates 

Etihad Airways 

RyanAir 

SunExpress 

Turkish Airlines 

Vueling Airlines       

Please also inform yourself about the current situation at your specific airport as the local situation might differ. 

We are sorry for the inconvenience this is causing, and we are working hard to get everyone on their holiday, or back home, as soon as possible. 

Mass IT outage – Information for customers due to travel on 20/07 or 21/07 

Updated: Friday 19th July 2024 | 18:36

Due to a global IT glitch affecting Windows computers and servers on Friday 19th July airlines, including TUI Airways were impacted. 

If you are due to travel with TUI over the weekend on 20/07 or 21/07, we ask for your patience and understanding. Customers should travel to the airport as normal unless you are contacted by TUI or your non-TUI airline directly. However, please plan ahead and expect longer waiting times. 

We have also closed day before check-in while this issue continues. 

If you are in resort and need support with your inbound TUI flight, please call: +44 203 451 2688. 

For customers travelling with a non-TUI airline, please check your airline’s website for further information regarding your flight status. 

Aer Lingus 

British Airways 

Corendon Airlines 

EasyJet 

Emirates 

Etihad Airways 

RyanAir 

SunExpress 

Turkish Airlines 

Vueling Airlines       

Please also inform yourself about the current situation at your specific airport as the local situation might differ. 

We are sorry for the inconvenience this is causing, and we are working hard to get everyone on their holiday, or back home, as soon as possible. 

Security Changes at Newcastle, Birmingham, Aberdeen, Southend, London City and Leeds Bradford Airports

Updated: Friday 14th June 2024 | 20:38

From 00:01 on Sunday, 9th June 2024, 100ml security restrictions on liquids will temporarily be reintroduced for passengers travelling from UK airports. The majority of airports in the UK are unaffected, and current guidelines at UK airports and Irish airports apply.

If you're travelling from one of the airports below, they'll be temporarily reintroducing the 100ml restrictions. To help you pass through security as quickly as possible, please check your departure airport's website:

Aberdeen: Aberdeen International Airport | Fly from your Doorstep | Aberdeen Airport Birmingham: Important Updates - Birmingham Airport Website Newcastle: Welcome to Newcastle International Airport (newcastleairport.com) Leeds Bradford: Going through security | Leeds Bradford Airport London Southend: londonsouthendairport.com/flights/security-preparation/ London City: londoncityairport.com/at-the-airport/need-to-know/security-baggage

Aer Lingus Industrial Action June 2024

Updated: Friday 21st June 2024 | 14:31

We'd like to update customers that the Irish Airline Pilots’ Association (IALPA) has announced industrial action by Aer Lingus pilots from 26th June 2024. This affects only flights to and from the Republic of Ireland.

For more information, please visit - https://www.aerlingus.com/support/disrupted-flights/ialpa-industrial-action/

Travelling from Manchester Airport

Updated: Wednesday 10th July 2024 | 01:18

The airport’s getting a facelift, to the tune of £1.3 billion which, once completed in 2025, will provide lots more facilities including a high street-style shopping area, a Champagne bar and a food hall. It’s safe to say, we’re pretty excited for what’s to come.

While the refurb’s going on, our check-in area may look a little different than normal. But don’t worry, our team are on hand to make sure your experience is a smooth one. As always, it’s a good idea to arrive at the airport with sufficient time before your flight. Our check-in desks open three hours before departure for flights to Europe and Africa, and four hours for long-haul flights giving you plenty of time to check in your luggage and make your way through security. Arriving any earlier than this won’t mean you can check in or pass through security early.

On that note, don’t forget that if your flight takes off before noon, you can drop your bags between 2pm and 9pm using our day-before bag drop, making your departure day easier – click here for more details. You can do this for all flights except those going to the USA. And, just so you know, if you’re driving to the airport to drop your bags, you can use the T2 West Multi Storey Car Park for up to an hour, free of charge – you’ll collect a token as you enter the car park and you’ll need to validate it before leaving the terminal - our TUI airport team will show you where to do this.

Rest assured, our team will be on hand to provide help and support wherever needed. Together with Manchester Airport, we’re doing our best to make sure the facelift has the littlest effect as you pass through the airport. At the same time, we’re excited to be working behind the scenes to improve your future experience.

Travelling from Birmingham Airport

Updated: Wednesday 10th July 2024 | 01:18

Birmingham Airport is getting a face lift, with a new £50 million security area being built to improve the airport experience.

We’d like to remind you to arrive at the airport with sufficient time before your flight. At the moment, we’re recommending giving yourself three hours for flights to Europe and Africa, and four hours for long-haul flights. That way, you’ll have plenty of time to check in your luggage and make your way through the security queues. Arriving any earlier than this won’t mean you can check in or pass through security early.

On that note, don’t forget that if your flight takes off before noon, you can drop your bags between 2pm and 9pm using our day-before bag drop, making your departure day easier click here for more details.. You can do this for all flights except those to the USA. And, just so you know, if you’re driving to the airport to drop your bags, you can use the Premium Set Down Car Park for up to an hour, for the special price of just £4 – just let the customer service booth know you’ve used the bag drop as you exit the car park.

You can enter the terminal using the main doors in zones B, C and D to reach our check-in desks which are on the ground floor. You’ll find these entrances by passing through the covered walkways that’re in place at the front of the terminal.

If you plan on arriving by monorail, it stops at the airport right where you need to check in with us.

Rest assured, our team will be on hand to provide help and support wherever needed. Together with Birmingham Airport, we’re doing our best to make sure the facelift has the littlest effect as you pass through the airport. At the same time, we’re excited to be working behind the scenes to improve your future experience.

Passport Validity

Updated: Tuesday 11th June 2024 | 11:37

It is our customer's responsibility to check their passport validity before travel.

Travel aware information

General FCDO travel advice

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FCDO travel advice about individual destinations

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Travel advice from TUI

See Travel Aware page - for travel advice from TUI. We know there is often lots to think about before you travel to a new destination, so we have put some helpful hints and tips for you on this page.

Current health news

To find out current travel health news and recommendations about specific countries visit travelhealthpro.org.uk.