Travel alerts

Latest travel news and alerts to help you stay informed about your holidays. Check back regularly for important updates.

All travel alerts

Mass IT Outage – Information for guests in resort due to travel home on 19/07, 20/07, 21/07

Updated: Thursday 25th July 2024 | 09:10

Due to the impact of the global IT outage on Friday 19th July we would like to extend our sincere apologies again for the disruption for those customer due to return home.

New flight information can be found below and will also be sent to impacted customers directly.

Please note, some flights will now be split across different inbound flights, this information has been sent to the lead customer via text and email so please make sure to check which inbound flight you will be returning on.

Transfer information will also be sent directly however those who have sourced their own accommodation will need to make their own way to the airport and will be able to reclaim this cost.

Customers who need to contact us can call +4420 38 303 111 (calls from abroad will be charged at international rates).

Please refer to the below chart of flight information with your phone in landscape.

Flight no

From

To

New flight

New time (local)

TOM745

Antalya

Newcastle - this flight will now operate into Manchester with onward transportation

25-Jul

14:15

TOM597

Dalaman

Gatwick

25-Jul

UPDATED

15::20

TOM805

Dalaman

Manchester

25-Jul

14:15

If you have booked your own hotel then please keep your receipts and we will reimburse reasonable costs. You can also claim for your meals and soft drinks here.

If you have been able to source a flight home by another airline please also keep those receipts and submit your claim here.

We absolutely understand this is not the end of your holiday that you would expect and sincerely apologise again for the impact this has had.

Security Changes at Newcastle, Birmingham, Aberdeen, Southend, London City and Leeds Bradford Airports

Updated: Friday 14th June 2024 | 20:38

From 00:01 on Sunday, 9th June 2024, 100ml security restrictions on liquids will temporarily be reintroduced for passengers travelling from UK airports. The majority of airports in the UK are unaffected, and current guidelines at UK airports and Irish airports apply.

If you're travelling from one of the airports below, they'll be temporarily reintroducing the 100ml restrictions. To help you pass through security as quickly as possible, please check your departure airport's website:

Aberdeen: Aberdeen International Airport | Fly from your Doorstep | Aberdeen Airport Birmingham: Important Updates - Birmingham Airport Website Newcastle: Welcome to Newcastle International Airport (newcastleairport.com) Leeds Bradford: Going through security | Leeds Bradford Airport London Southend: londonsouthendairport.com/flights/security-preparation/ London City: londoncityairport.com/at-the-airport/need-to-know/security-baggage

Travelling from Manchester Airport

Updated: Wednesday 10th July 2024 | 01:18

The airport’s getting a facelift, to the tune of £1.3 billion which, once completed in 2025, will provide lots more facilities including a high street-style shopping area, a Champagne bar and a food hall. It’s safe to say, we’re pretty excited for what’s to come.

While the refurb’s going on, our check-in area may look a little different than normal. But don’t worry, our team are on hand to make sure your experience is a smooth one. As always, it’s a good idea to arrive at the airport with sufficient time before your flight. Our check-in desks open three hours before departure for flights to Europe and Africa, and four hours for long-haul flights giving you plenty of time to check in your luggage and make your way through security. Arriving any earlier than this won’t mean you can check in or pass through security early.

On that note, don’t forget that if your flight takes off before noon, you can drop your bags between 2pm and 9pm using our day-before bag drop, making your departure day easier – click here for more details. You can do this for all flights except those going to the USA. And, just so you know, if you’re driving to the airport to drop your bags, you can use the T2 West Multi Storey Car Park for up to an hour, free of charge – you’ll collect a token as you enter the car park and you’ll need to validate it before leaving the terminal - our TUI airport team will show you where to do this.

Rest assured, our team will be on hand to provide help and support wherever needed. Together with Manchester Airport, we’re doing our best to make sure the facelift has the littlest effect as you pass through the airport. At the same time, we’re excited to be working behind the scenes to improve your future experience.

Travelling from Birmingham Airport

Updated: Wednesday 10th July 2024 | 01:18

Birmingham Airport is getting a face lift, with a new £50 million security area being built to improve the airport experience.

We’d like to remind you to arrive at the airport with sufficient time before your flight. At the moment, we’re recommending giving yourself three hours for flights to Europe and Africa, and four hours for long-haul flights. That way, you’ll have plenty of time to check in your luggage and make your way through the security queues. Arriving any earlier than this won’t mean you can check in or pass through security early.

On that note, don’t forget that if your flight takes off before noon, you can drop your bags between 2pm and 9pm using our day-before bag drop, making your departure day easier click here for more details.. You can do this for all flights except those to the USA. And, just so you know, if you’re driving to the airport to drop your bags, you can use the Premium Set Down Car Park for up to an hour, for the special price of just £4 – just let the customer service booth know you’ve used the bag drop as you exit the car park.

You can enter the terminal using the main doors in zones B, C and D to reach our check-in desks which are on the ground floor. You’ll find these entrances by passing through the covered walkways that’re in place at the front of the terminal.

If you plan on arriving by monorail, it stops at the airport right where you need to check in with us.

Rest assured, our team will be on hand to provide help and support wherever needed. Together with Birmingham Airport, we’re doing our best to make sure the facelift has the littlest effect as you pass through the airport. At the same time, we’re excited to be working behind the scenes to improve your future experience.

Passport Validity

Updated: Tuesday 11th June 2024 | 11:37

It is our customer's responsibility to check their passport validity before travel.

Travel aware information

General FCDO travel advice

See gov.uk/travelaware and follow @FCDOtravelGovUK on X and Facebook.com/FCDOtravel — for the latest general FCDO travel advice, including security, local laws, and passport and visa information.

FCDO travel advice about individual destinations

See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and ...

Travel advice from TUI

See Travel Aware page - for travel advice from TUI. We know there is often lots to think about before you travel to a new destination, so we have put some helpful hints and tips for you on this page.

Current health news

To find out current travel health news and recommendations about specific countries visit travelhealthpro.org.uk.