About cookies and similar technologies
TUI UK Limited (referred to in this Notice as “we” or “us”), part of the TUI Group uses cookies and similar technologies (together "cookies"). Cookies are small data files uploaded on your device when you visit a website or mobile app. Cookies allow a website or a mobile app to collect and store a range of data on your devices. Some cookies are essential, while others allow us to enhance your experience, personalise content and adverts across your devices, and provide insights into how our website and mobile apps are being used.
We use Session Cookies which will automatically expire at the end of your browser session on our website and mobile apps. These are generally used for security purposes or to facilitate your use of our website or mobile apps. For example, we use session cookies to analyse the traffic on our website but also to remember the content of your online shopping basket.
We may also use Persistent Cookies which will be stored for a longer period depending on the nature of their purpose. For example, persistent cookies are used to remember your preferences and choices when you use our website or for targeted advertising purposes.
Essential cookies
Essential cookies enable core functionality such as the online shopping basket. Our website and mobile apps cannot function properly without these cookies. Therefore, we don’t request your permission to use essential cookies.
We also use essential cookies for security, network management, accessibility and to help webpage to load quickly. They help us to keep track of what you are booking as you move through each stage of the booking process. Without them the online booking process cannot take place.
The following essential cookies are placed on your device.
| Name | Provider | Description | Expiry Period |
| AMCV_#@AdobeOrg | Adobe - Visitor API | Cookie associated with the Adobe Marketing Cloud. Contains a unique visitor identifier for a site visitor on a particular device/browser. All browsing behaviour collected in Adobe is associated to this cookie value. | 2 years |
| AMCVS_####@AdobeOrg | Adobe - Visitor API | Cookie associated with the Adobe Marketing Cloud which serves as a flag indicating that the session has been initialized. | Session |
| gpv_pn | Adobe Analytics | Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an Adobe variable. | 30 minutes |
| gpv_pn2 | Adobe Analytics | Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an Adobe variable. | 30 minutes |
| s_cc | Adobe Analytics | Cookie used to determine if JavaScript is enabled in the browser. | Session |
| s_comp_click | Adobe Analytics | Cookie used to track what components users click on on our sites. | 10 seconds |
| s_depth | Adobe Analytics | Cookie used to capture how many pages are viewed in a session which is passed to Adobe Analytics. | 2 years |
| s_depth_vis | Adobe Analytics | Cookie used to capture how many pages a visitor has viewed which is passed to Adobe. | 30 minutes |
| s_fid | Adobe Analytics | Cookie associated with the Adobe Analytics. Is a fallback unique visitor ID used when the s_vi or AMCV cookies are not present. | 2 years |
| s_lv | Adobe Analytics | Adobe Analytics used to identify the time (in days) between two visits. | 3 years |
| s_lv_s | Adobe Analytics | Cookie used to store the time of a visitors last visit to the website. | 1 month |
| s_nr | Adobe Analytics | Cookie used to store the date of visit and whether they are new or returning. | 1 month |
| s_ptc | Adobe Analytics | Cookie is set as part of the Adobe performance timing plugin. Is used to capture page load speed statistics on our site. | Session |
| s_vi | Adobe Analytics | Cookie associated with the Adobe Marketing Cloud containing an anonymous visitor identifier for a site visitor on a particular device/browser. | 2 years |
| ttc | Adobe Analytics | Cookie associated with the Adbe Analytics getTimeToComplete plugin. Used to understand how quickly our checkout process is completed. | Session |
| ev_sync_dd | Adobe Analytics - Everestech | Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site. | 1 month |
| everest_g_v2 | Adobe Analytics - Everestech | Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site. | 2 years |
| everest_session_v2 | Adobe Analytics - Everestech | Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site. | Session |
| check | Adobe Target | Confirms whether the browser supports cookies. | Session |
| mbox | Adobe Target | Cookie associated with Adobe Target. Stores multiple values to control how your visitors experience Adobe Target activities on the site. | 2 years |
| mboxEdgeCluster | Adobe Target | Keeps track of the currently used Adobe Target edge server. | 30 minutes |
| tntPQRY | Adobe Target | Used to pass custom data such as search behaviour to Adobe Target which is used for mechandising. Only use for personalisation purposes if opted in to personalisation. | 30 minutes |
| demdex | Adobe Visitor API | Cookie associated with the Adobe Marketing Cloud. The demdex cookie is set in the third-party, demdex.net domain in the browser. Allows the Adobe Visitor Service to identify a site visitor across our domains. | 6 months |
| dpm | Adobe Visitor API | Cookie associated with the Adobe Marketing Cloud. DPM is an abbreviation for Data Provider Match . It tells internal Adobe systems that a call from Audience Manager or the ID service is passing in customer data for synchronization or requesting an ID. On our site this is used for ID generation. | 6 months |
| ak_bmsc | Akamai | Akamai bot manager. | Session |
| akavpau_VP | Akamai | Used as part of our Akamai CDN to make sure visitors can reliably access the site across periods of high demand. | Session |
| bm_mi | Akamai | Akamai Bot Manager Security Cookie. | Session |
| bm_sz | Akamai | Akamai bot manager. Used for fraud prevention. | Session |
| PIM-SESSION-ID | Akamai | Cookie used for Akamai Page Integrity Manager, a solution used to monitor the integrity of assets loaded on our site. | Session |
| AWSALB | Amazon Web Services | Register which server cluster is serving visitors to our site. Is used for load balancing in order to maintain site performance. | 7 days |
| AWSALBCORS | Amazon Web Services | Register which server cluster is serving visitors to our site. Is used for load balancing in order to maintain site performance. | 7 days |
| da_lid | Decibel Insight | These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. | 1 year |
| da_sid | Decibel Insight | These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. This is the decibel session ID. | Session |
| dtCookie | Dynatrace | Primary cookie for Dynatrace site monitoring. | Session |
| dtLatC | Dynatrace | Cookie used for site monitoring. Stores the server ID. | Session |
| dtPC | Dynatrace | Cookie used for site monitoring. Stores the server ID. | Session |
| dtrckSession | Dynatrace | Cookie used for site monitoring. | Session |
| dtSa | Dynatrace | Cookie used for site monitoring. | Session |
| rxVisitor | Dynatrace | Cookie used for site monitoring. Stores the visitor ID. | Session |
| rxvt | Dynatrace | Cookie used for site monitoring. Stores the timestamp. | Session |
| TUI_ENSIGHTEN_PRIVACY_BANNER_VIEWED | Ensighten Privacy | Captures when the Cookie Consent Manage Preferences modal is shown. Dropped as part of our legacy cookie consent solution. | 1 year |
| TUI_ENSIGHTEN_PRIVACY_Experience | Ensighten Privacy | Captures the variant of the cookie consent that is being viewed. Dropped as part of our legacy cookie consent solution. | 1 year |
| TUI_ENSIGHTEN_PRIVACY_MODAL_VIEWED | Ensighten Privacy | Captures when the Cookie Consent 'We value your privacy' modal is shown. Dropped as part of our legacy cookie consent solution. | 1 year |
| TUI_ENSIGHTEN_PRIVACY_Targeting_and_Advertising | Ensighten Privacy | Captures whether the Targeting and Advertising category has been opted into. Dropped as part of our legacy cookie consent solution. | 1 year |
| TUI_ENSIGHTEN_PRIVACY_Personalisation | Ensighten Privacy | Captures whether the Personalisation category has been opted into. Dropped as part of our legacy cookie consent solution. | 1 year |
| vvct | Eptica Live Chat | This is the visit cookie for Live Chat. | 30 minutes |
| vvcu | Eptica Live Chat | This is a permanent cookie for Live Chat. | 3 years |
| __utma | Google Analytics | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. | 2 years |
| _ga and _ga_R1P4W35ZRQ | Google Analytics | Used to distinguish visitors. | 2 years |
|
_gac_ |
Google Analytics | Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. | 90 days |
| _gat_tui2 | Google Analytics | Used to limited request rate. Used for the Google Analytics tracker tui2. | 1 minute |
| _gat_tuinew | Google Analytics | Used to limited request rate. Used for the Google Analytics tracker tuinew. | 1 minute |
| _gid | Google Analytics | Used to distinguish visitors. | 24 hours |
| _ga2 | Google Analytics/TUI | Replicates the behaviour of the _ga cookie but is set from our server. | 2 years |
| _omappvp | Optin Monster | Used alongside the Uniqodo solution. Used by the lead generation platform OptinMonster to determine if the visitor is returning and has visited the website before. | 11 years |
| _omappvs | Optin Monster | Used alongside Uniqodo solution. Used by the lead generation platform OptinMonster to determine if the visitor is returning and has visited the website before. | 11 years |
| omSeen-i8uit3mw9zvaaypdcnnv | Optin Monster | Used alongside Uniqodo solution to show modal windows on the site. | 25 days |
| QSI_HistorySession | Qualtrics | A session cookie that stores what pages a visitor has visited for the current session. | Session |
| QSI_SI_XXX_intercept | Qualtrics | Cookie used to prevent repeated display of our customer surveys. | Up to 90 days |
| QST | Qualtrics | Enables us to record that a survey response has been subitted and prevent the user from taking a survey again. | 6 months |
| CONSENTMGR | Tealium | Saves preferences from the Tealium Consent Tool. | 1 year |
| utag_main | Tealium | Tealium cookie that provides the Tag Manager functionalities | 1 year |
| ab_####_V# | TUI | Used for A/B tests and are in the format ab_####_v# or ab_####. Used to trial out new experiences on our site. | 2 months |
| consent | TUI | Saves whether you have interacted with the cookie policy or not. | 3 years |
| YXX-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX | TUI | Used for session externalisation | 30 minutes |
| JSESSIONID_* | TUI / CLOUD IQ | Stores the data for the session. | Session |
| _uqd_acc_code | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Stores hotel accommodation codes. | 30 days |
| _uqd_code | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Removed before expiration if code is redeemed. | Session |
| _uqd_cvs | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Used to unlock visual experience/promotion. | 30 days |
| _uqd_emb_[a-z0-9]{8} | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Removed also when promotion is expired. | 30 days |
| _uqd_emb_[a-z0-9]{8} | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Used to present reminders as a pop-up. | Removed immediately after pop-up triggers |
| _uqd_o_id | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Used to store an order ID for an embeddable discount code. | 30 days |
| _uqd_param | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Autofil promotional code | Session |
| _uqd_sctk | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Unlock scheduled promotion in the interface | 30 days |
| _uqd_st_pn | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Used only when users browser does not have localStorage. Stores validation key from previous validation. | 1 hour |
| _uqd_tr_uid | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. This cookie is renewed every time once the user receives an identifier from Uniqodo API. This cookie is used for tracking purpose of user requests. | 30 days |
| _uqd_trigger | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Trigger code which belongs for last validated unique promotional code promotion. | 30 days |
| _uqd_ue | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Non-uniqodo identifier cookie stored in base64 format | 30 days |
| _uqd_val_key | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Validation Key is used to track code usage (redemption) against code validation - also helps protection of the code usage. | 30 days |
| _uqd_validated | Uniqodo | Cookie associated to our promo code solution. Valid promotional code which has been validated last. | 30 days |
| uqd-c-dest | Uniqodo | Cookie associated to our promo code solution, allowing us to provide code discounts. Stores destination codes. | 30 days |
Non-essential cookies
Non-essential cookies help us make your experience better, improve the performance of our website and mobile apps and deliver relevant online, customer tailored advertising. They won’t be placed on your device or collect any of your information unless you give your permission to do so. Some non-essential cookies are placed by us and some by third parties.
Personalisation Cookies to improve the way our website and mobile app work and to provide you with enhanced, more personal features.
These cookies improve the way our website and mobile apps work and provide you with enhanced, more personal features. For example, they collect data on how you use our website and help us assess and improve the way it works. They also help us to remember your preferences, recent searches, and shortlisted holidays, to make it easy for you to return to the previous search.
The following personalisation cookies are placed on your device.
| Name | Provider | Description | Expiry Period |
| bn_API | KIBO | Baynote cookie used to store information such as the search criteria used to give tailored recommendations to site visitors. | 2 years |
| bn_Segment | KIBO | Baynote cookie used to identify which segments a visitor falls into based on browsing behaviour and details about what has been viewed. | 2 years |
| bn_u | KIBO | Baynote user cookie. It is used to associate events with an individual users clicks. It does not contain any personal or profile information. | 10 years |
| bn_UserSegment | KIBO | Baynote cookie used to identify which segments a visitor falls into based on browsing behaviour. | 2 years |
| bn_vp | KIBO | Baynote cookie that captures the product ID of the product being viewed to give tailored recommendations to the visitor. | 1 month |
| bnDestinationSearch | KIBO | Baynote cookie used to identify which destination has been searched for on the site to give tailored recommendations to the visitor. | 2 years |
| _taggstar_ses | Taggstar | Stores the session ID for Taggstar solution. | 30 minutes |
| _taggstar_vid | Taggstar | Stores a visitor ID for Taggstar solution. | 90 days |
Targeting & Advertising Cookies to deliver relevant online advertising and to measure the effectiveness of our marketing communications, including online advertising
These cookies help us to deliver relevant online advertising and to measure the effectiveness of our marketing communications. They collect data about your online behaviour, IP address, the website you arrived from, information about your purchase history or the content of your shopping basket, so that we can try to predict what other products, services, and information you might be most interested in. For example, to suggest flights from your nearest airport, holidays in destinations you have shown interest in or products you might like. They also tell us if you have seen a specific advert, how long it has been since you saw it and control the number of times you are shown an advert. They also tell us if you have opened a marketing email that we sent you.
By not accepting these cookies, you may continue to see adverts on our website, mobile apps and on other organisations’ websites. The adverts you see will not be personalised or based on information from your past online behaviour, purchase history or the content of your shopping basket.
The following targeting & advertising cookies are placed on your device by us or a third party.
| Name | Provider | Description | Expiry Period |
| _uetmsclkid | Bing | Used for Universal Event Tracking for tracking conversions. Bing Ads automatically adds a unique click ID to the landing page URL after a user clicks on an ad. The UET tag sets this first party cookie to capture the click ID from the URL. This allows for conversion events to be tied to the ad click. | 90 days |
| _uetsid | Bing | Cookie associated with Microsoft Bing, used to gather anonymous information on how visitors are using our websites. | 4 days |
| _uetvid | Bing | Cookie associated with Microsoft Bing Ads. It is a tracking cookie that allows us to engage with a user that has previously visited our website. | 16 days |
| MUID | Bing | Used by Microsoft advertising to anonymously identify user sessions to help us measure the effectiveness of our marketing campaigns. | ~25 months |
| _fbc | Contains the click ID to be used to track back Facebook Pixel events to the Facebook click. It is only set when a user lands on the site with a fbclid in the URL. | 90 days | |
| _fbp | Tracks the visitor across devices and marketing channels. Used by Facebook to deliver a series of advertising products such as real time bidding from third parties. It holds the unique ID of the user. | 90 days | |
| fr | Facebook ad statistics cookie | 90 days | |
| __ar_v4 | Google - DoubleClick | Used by DoubleClick to place advertisements that point to our website in Google search results. This cookies is used to track conversion rates for these ads. | 30 days |
| IDE | Google - DoubleClick | Used by DoubleClick for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to the site. | 390 days |
| _gcl_au | Google Ads | Google Ads - this collects information about ad clicks into a first party cookie. | 90 days |
| _gcl_aw | Google Ads | Google Ads - this collects information about ad clicks into a first party cookie. | 90 days |
| _gcl_dc | Google Ads | Google Ads - this collects information about ad clicks into a first party cookie. | 90 days |
| IR_10316 | Impact | This is a current session cookie. The activity is updated everytime the page loads. This is as part of UTT API implementation for tracking web events. | Session |
| IR_gbd | Impact | This is the base domain cookie, set on host site. This is under the part of UTT tracking of web events. | Session |
| IR_PI | Impact | Impact radius tracking is set on advertisers page and drops cookies when the user clicks on banner/ad. These are first party cookie's which are set on advertisers domain. This part of UTT javascript functions and works based on unique identifier UUID keys. | 2 years |
| irclickid | Impact | Used for affiliate trafficking so we are able to match the booking back to the correct referring affiliate partner. For example, this is necessary to award any cashback payments the customer may be eligible for. | 1 month |
| _mibhv | Movable Ink | Behaviour tracking cookie, this will track web behaviour data which in turn we use to target customers with content. The expiration of this is 2 years minus 1 day. | 2 years minus 1 day |
| _micpn | Movable Ink | Conversion tracking cookie, this will track conversion data which in turn can be used to target/suppress customer content. | ~24 hours / 4 days from email / web page click |
| bito | Ozone | Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. | 1 year |
| bitoIsSecure | Ozone | Used to present relevant content and advertisements. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. | 1 year |
| pe_cookie | Push Engage | Used for managing user sessions on our site. | 7 days |
| peclosed | Push Engage | Stores the value when subscription opt-in was closed. | min 1 days, max:- 5 years (when the user is subscribed) |
| PushPersonalNotificationStatus | Push Engage | Used to mark if the user has opted for automated personalised notifications or not. | No Expiry (LocalStorage) |
| PushSubscriberHash | Push Engage | A hash generated for the subscriber. | No Expiry (LocalStorage) |
| PushSubscriberID | Push Engage | Stores a pseudonoymous device token, generated by the browser. | 5 years |
| PushSubscriberStatus | Push Engage | Used to get the status of the subscriber. | 1 year |
| PushSubscribeWidgetClosed | Push Engage | Used for detecting state of subscription widget. | 5 years |
| PushSuscribed | Push Engage | Used to mark if user has opted in from related domain. | No Expiry (LocalStorage) |
| __qca | Quantcast | Used for collecting analytics data. | 1 year |
| TapAd_DID | Tapad | Provides technology to track users across devices to enhance targeting capabilities | 60 days |
| TapAd_TS | Tapad | Provides technology to track users across devices to enhance targeting capabilities | 60 days |
Your choices when it comes to cookies
You can manage non-essential cookies and change your preferences at any time in Manage Cookie Preferences in the website footer. You can adjust the available sliders to ‘On’ or ‘Off’, then click ‘Save and Close’. You may need to refresh your page for your settings to take effect.
Alternatively, you can use your browser settings to accept or reject new cookies and to delete existing persistent cookies. You can also set your browser to notify you each time new cookies are placed on your device. You can find more detailed information about how you can manage cookies at the All About Cookies and Your Online Choices websites.
You can find out how to manage cookies on popular browsers:
If you choose to disable some or all cookies, you may not be able to make full use of our website or mobile apps as it may disable some of our essential cookies. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.
Google Analytics
Google Analytics helps us to understand how you interact with our website by collecting and reporting information anonymously. We use Google Analytics to help us analyse the information collected. It also reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit: http://tools.google.com/dlpage/gaoptout.
Changes to our Notice
This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Cookie Notice changes.
Learn more about who we are, how we process your personal data and how you can contact us in our Privacy Notice
Last update: February 2021
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