INTRODUCING THE NEW-LOOK TUI APP

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  What’s simpler than booking a holiday from the palm of your hand? Not much, really. You’ll find all the inspiration you need, from city breaks in New York to fly-and-flops in Greece, on the TUI app. And, we’ve got all the latest offers and deals on there, too. Use the filters to find your favourite, then tap away to get booking. Once you’re all sorted, you’ll get an instant confirmation and all your holiday details will be where you can see them – saved on the app. Just don’t forget to show off where you’re staying once you’ve booked…

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  We’ve made it really simple for you to add your existing booking onto the app – you just need to input your name, booking reference and departure date, et voilà. What’s more, you can now add more than one booking onto the app, with the click of a button. And, once you return home, you just need to tap on the cross to remove it.

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  Gone are the days of pulling dog-eared paperwork out of your bag at the airport. Not only are mobile boarding passes much more convenient, they allow us to reduce paper waste, too. You can access your boarding passes directly from the TUI app. But, what if you’ve checked in on a different device or a computer? Not to worry – your boarding passes will be ready for you the next time you log in to your app.

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  So, you’ve booked your holiday, you’ve downloaded the TUI app. Now it’s time to start getting excited. Your app will count down the days, minutes, and even the seconds to your holiday. Plus, you can share your excitement with all your friends and family on Facebook and Twitter. We’ll also show you the most up-to-date weather reports on your holiday destination, so you’ll know exactly what the sunshine situation is before you’ve even got on the plane.

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  Avoid any confusion about pick-up times with the Transfer section of the app. Two days before you fly home, we’ll update the details of when and where you’ll be picked up for your trip back to the airport.

   

   

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  As soon as you’ve added a booking to your app, you’ll be able to see all the details of the hotel and the destination you’ve booked. Find holiday inspiration, by checking out the top beaches, shopping and nightlife hotspots around your resort. Check out the area’s must-sees, and plan your excursions while you’re at it. You can scroll through all your hotel’s facilities, too, as well as photos that you can share with a tap of the screen.

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  Get to know your in-resort team, 14 days before you arrive, with the new Meet My Rep feature. You’ll find useful information about how to get in touch with your rep, in case you have any questions while you’re away.

   

   

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  From the day of departure until the day they return home customers will be able to chat to their in resort team via the TUI app. The in resort team are on hand to deal with any queries our customers might have and will aim to respond to customers within 30 minutes. 

   

   

You can’t use the TUI app if:

- You didn’t book directly with TUI either online, in store or over the phone.

- Your booking includes more than 1 hotel or 2 flights.

- You have booked a Marella Cruise.

- Your booking includes flights with another carrier.

If you’ve booked a First Choice holiday through TUI then you can use the MyFirstChoice app.

We apologise that the above options are not yet possible. We're looking into bringing these bookings into the TUI app in the future.