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Travel InformationTUI – the home of holiday value
We know that for you to Live Happy, great value has to be a given. See why we’re the home of holiday value.
Why book with TUI?
There are plenty of reasons to book with us, but here are just a few of the top ones…
24-hour support
Call, message or face-to-face - we're here for you 24/7, every step of your holiday.
ABTA and ATOL
...protection, and a refund within 14 days if your holiday is cancelled.
No hidden fees
We're completely transparent on what's covered in your booking.
Fly local
Start your holiday sooner, with local flights from over 20 UK airports.
Free kids' places*
Take your little one away without paying a penny for them.
Multi-award-winning
Voted for by customers and the UK’s most-read newspaper.
Flexible payment options
Pay monthly by Direct Debit and book your holiday with a £0 deposit.
Thousands of retail experts
Book easily, get expert advice and buy travel money in our local stores.
20kg luggage allowance
...as standard when you fly with TUI Airways.
More choice and flexibility
Tailor your trip, with a range of flight options and holiday durations.
TUI hotels
...designed for the whole family or just for adults. Splash parks, spas and more.
Adults-only hotels
Exclusively for guests aged 16+. Expect spas, fine dining and tailored activities.
Family-friendly hotels
...to keep the whole brood happy. Cue splash parks, family rooms and adult zones.
Every trip type
Beaches, cities and cruises? You name it, we've got it, so you can holiday your way.
'Excellent' on Trustpilot
Scored 'excellent' by more than 18,000 of our customers.
Flexible booking options
App, website and in-store - whichever way you choose.
TUI KIDS' CLUBS
UK-certified childcare for babies, kids and teens.
Fee-free changes*
Get flexibility if you need to make a change by adding TUI Flex when you book in store. You can use it right up until 28 days before you’re due to travel.
You said, we did
We’re always on the lookout for ways to improve, so here are some of the ways we’re changing based on your feedback and experiences…
Long-haul holidays hub
Planning a trip somewhere far flung? Our long-haul holidays hub is here to help. It’s packed with everything you need to know, from travel inspo and top tips to packing lists and entry requirements.
When we’ll get in touch
We’ve put together a handy timeline to let you know when you’ll hear from us once you’ve booked your holiday, including when you’ll get payment reminders and e-tickets. You can also check it out on the TUI app and we’ll include a reminder in emails we send to you before you go.
EU passport checker
We recently launched the TUI Passport Checker to make sure your passport meets the EU passport validity requirements. It’s safe to say it’s going down well – more than 500,000 of our customers have already checked their passports using it.
New Florida planning hub
There’s lots to think about when you’re planning a trip to Florida, whether you’re a first-timer or a seasoned Sunshine State visitor. That’s why we’ve created an exclusive Florida holiday planning hub, that’s packed with everything you need to know before you go, and whilst you're away.
Online check-in open earlier
We know that checking in for your flight can be stressful, especially when you’ve still got some last-minute packing to do. That’s why, if you've selected a seat, or paid for extra legroom, extra space or a Premium seat, you can now check in 14 days before your holiday for both your outbound and inbound flight.
Improved luggage allowance
Say goodbye to packing struggles! We’ve upped our luggage allowance from 15kg to 20kg for all package holidays with TUI Airways flights. And guess what? You still get your 10kg hand luggage allowance, so there’s plenty of space for extra holiday fits. Travel light? Nah, travel right!
Making travel easy, whatever your needs
We're on a mission to make travel accessible for all, so earlier this year we launched an industry leading partnership with accessibility specialists AccessAble. They've supported us to create detailed access guides for 200 of our hotels, which can be used by anyone. You'll find these on our website or by visiting AccessAble's website.
Searching for a deal or discount?
Look out for our deal of the week
Every week, our teams feature an extra-special, time-limited deal on a great holiday. You’ll always find it on our deal of the week page, and the handy countdown clock lets you know how long you’ve got to think about snapping it up.
Check our discount codes page
Forget trawling the website to find a code that might work – we want to make it easy for you to get the very best price on your holiday. So, we’ve put all our discount codes on one page, along with all the details you’ll need to use them.
More ways we give great value
Stay connected with an eSIM
If you're looking for a way to stay in touch with friends and family back at home while you're away, an eSIM is a great option. It allows you to add low-cost data to your current plan, which means your number won't change and you can save on your network provider's standard charges. The best bit is you won't need to insert a new SIM card to access it – you can set up your data with a QR code.
Holidays we think you'll love
We package up everything from beach escapes and ski holidays to river cruises and ocean cruises, with more than 85 destinations available across the globe. There are our Green & Fair hotels, too – over 600 of them – and there are plenty of ways to book, including online, via our TUI app, or by popping into your local TUI Store.
TUI SUNEO
TUI SUNEO lines up great-value holidays in a variety of handpicked three and four-star hotels. Plus, lots of these hotels come with an All Inclusive option. So, three meals a day, snacks and local drinks are all part of the package – ideal if you’re watching your budget.
SplashWorld
All of our SplashWorld holidays come with free access to a waterpark. Some are a short walk or a shuttle bus ride away, while others are right onsite. And, this collection covers loads of destinations – so, you could be splashing about in sunny Spain, or taking to the water in Turkey.
Trust in TUI
From our 24/7 service on the TUI app and by phone, to our status as the world’s largest travel company, you can trust us to take care of your holiday from start to finish.
Multi award-winning
There’s nothing more important to us than making sure you have an amazing holiday. But don’t just take our word for it – we’ve won a range of top awards. Audiences of the UK’s most-read newspaper have voted us ‘Most Trusted Travel Company’ and we’ve scooped thousands of ‘Excellent’ reviews on Trustpilot. We’re excited to announce we’ve also recently been awarded the Good Housekeeping Reader Recommended accolade for the exceptional quality of our booking services. And, we've just scooped 20 gongs at the British Travel Awards - including 17 gold awards - as voted for by you.
FAQs
How do I cancel my TUI holiday?
If you need to cancel your TUI holiday, contact us as soon as possible. If you booked online, you can do some of this yourself through your Customer Account or Manage My Booking.
What is the TUI cancellation and refund policy?
How much it costs to cancel your holiday, or to remove passengers from the booking, varies depending on how much time there is before you're due to travel and which airline you're flying with. All of the details can be found in our booking terms and conditions.
What happens if TUI cancel my holiday?
If you’ve booked a package holiday, you’re entitled to your money back within a guaranteed 14 days in the unlikely event we have to cancel it. You’ll also have other options, including the opportunity to change your package booking to another holiday fee-free.
For flight-only and accommodation-only bookings, you’ll receive a refund automatically within 14 days.
Plus, all our package holidays that include both flights and accommodation come with the extra armour of ABTA and ATOL protection, so you can rest assured that you’re financially protected, whatever happens.
Do TUI offer flexible payment options?
Yes we do. We’re committed to helping you manage your holiday payments in a way that suits you. You can secure your booking with a low deposit or pay monthly with Direct Debit – for some holidays, you can even make the most of our £0 deposit option.
Plus, you can take one of your little ones away without paying a penny for them, thanks to our free kids’ places. And, we’ve got deals on breaks in all shapes and sizes, including All Inclusive holidays – start your search on our deals homepage.
What happens if the FCDO advise against travelling to a destination?
TUI will not travel a destination where the FCDO advises against all but essential travel.
If the FCDO advises against all but essential travel and we cancel your holiday, you’ll be able to rebook to an alternative destination, or cancel your holiday and receive a full refund within 14 days.
If the FCDO advice changes while you’re on holiday, you can rest assured that we’ll never leave you stranded overseas. If the UK government asks holidaymakers to return to the UK immediately, we’ll arrange alternative flights home and refund any lost nights on a pro rata basis.
Before you go, we’ll let you know if there are any restrictions in your destination that we believe could significantly impact your enjoyment, and, we’ll give you the chance to change your booking fee-free.
What’s the TUI Care Foundation?
The TUI Care Foundation is an independent organisation initiated and supported by TUI, which builds on the positive impact of tourism and leads the way in protecting the natural environment and empowering lives in travel destinations.
Connecting holidaymakers to good causes, it supports education and training opportunities for young people, drives the protection of wildlife, natural habitats and the marine environment, and helps local communities to thrive sustainably and benefit from tourism. With 70 projects in over 30 countries, the TUI Care Foundation builds projects with partners that focus on the unique needs of a destination and use tourism as a force for good to make a lasting difference.
We have you – our loyal customers – to thank for making the TUI Care Foundation’s work possible. Every time you book a holiday with us, you have the option of making a donation to the TUI Care Foundation and it’s these donations that help to make a difference around the world. You can also choose to book a Green & Fair holiday, and for every one of these bookings we donate £1 per passenger to the TUI Care Foundation.