Why book with TUI?
There are plenty of reasons to book with us, but here are just a few of the top ones…
You said, we did
We’re always on the lookout for ways to improve, so here are some of the ways we’re changing based on your feedback and experiences…
Searching for a deal or discount?
More ways we give great value
Holidays we think you'll love
We package up everything from beach escapes and ski holidays to river cruises and ocean cruises, with more than 85 destinations available across the globe. There are our Green & Fair hotels, too – over 600 of them – and there are plenty of ways to book, including online, via our TUI app, or by popping into your local TUI Store.
Trust in TUI
From our 24/7 service on the TUI app and by phone, to our status as the world’s largest travel company, you can trust us to take care of your holiday from start to finish.
FAQs
What is TUI Tuesday?
TUI Tuesday is the best day of the week. It’s when we drop a bunch of new great-value holiday deals! They refresh every week, so once they’re gone, they’re gone. Each TUI Tuesday deal also has limited availability, so be quick. We recommend keeping an eye on this page each week – that way you know you’re not missing out on an offer that might be perfect for you.
How do I cancel my TUI holiday?
If you need to cancel your TUI holiday, contact us as soon as possible. If you booked online, you can do some of this yourself through your Customer Account or Manage My Booking.
What is the TUI cancellation and refund policy?
How much it costs to cancel your holiday, or to remove passengers from the booking, varies depending on how much time there is before you're due to travel and which airline you're flying with. All of the details can be found in our booking terms and conditions.
What happens if TUI cancel my holiday?
If you’ve booked a package holiday, you’re entitled to your money back within a guaranteed 14 days in the unlikely event we have to cancel it. You’ll also have other options, including the opportunity to change your package booking to another holiday fee-free.
For flight-only and accommodation-only bookings, you’ll receive a refund automatically within 14 days.
Plus, all our package holidays that include both flights and accommodation come with the extra armour of ABTA and ATOL protection, so you can rest assured that you’re financially protected, whatever happens.
Do TUI offer flexible payment options?
Yes we do. We’re committed to helping you manage your holiday payments in a way that suits you. You can secure your booking with a low deposit or pay monthly with Direct Debit – for some holidays, you can even make the most of our £0 deposit option.
Plus, you can take one of your little ones away without paying a penny for them, thanks to our free kids’ places. And, we’ve got deals on breaks in all shapes and sizes, including All Inclusive holidays – start your search on our deals homepage.
What’s TUI Flex?
Adding TUI Flex onto your booking gives you flexibility if you need to make a change – right up until 28 days before you’re due to travel. Find out more about TUI Flex.
What happens if the FCDO advise against travelling to a destination?
TUI will not travel a destination where the FCDO advises against all but essential travel.
If the FCDO advises against all but essential travel and we cancel your holiday, you’ll be able to rebook to an alternative destination, or cancel your holiday and receive a full refund within 14 days.
If the FCDO advice changes while you’re on holiday, you can rest assured that we’ll never leave you stranded overseas. If the UK government asks holidaymakers to return to the UK immediately, we’ll arrange alternative flights home and refund any lost nights on a pro rata basis.
Before you go, we’ll let you know if there are any restrictions in your destination that we believe could significantly impact your enjoyment, and, we’ll give you the chance to change your booking fee-free.
What’s the TUI Care Foundation?
The TUI Care Foundation is an independent organisation initiated and supported by TUI, which is working hard to ensure tourism continues to make a difference in the lives of young people, care for the natural world and help local communities thrive around the globe. Currently, the TUI Care Foundation runs 25 projects in 20 countries, including the Dominican Republic and Morocco.
We have you – our loyal customers – to thank for making the TUI Care Foundation and the work it completes possible. Every time you book a holiday with us, you have the option to donate to the TUI Care Foundation, and it’s these donations that help to make a difference around the world. What’s more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate £1 per passenger to the TUI Care Foundation.
The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. So far, this work has helped businesses in countries like Egypt, Kenya, Mexico and more.