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TUI – the home of holiday value
We know that for you to Live Happy, great value has to be a given. See why we’re the home of holiday value.
Why book with TUI?
There are plenty of reasons to book with us, but here are just a few of the top ones…
24/7 support while you’re away – via live chat in the TUI app, directly with our reps or over the phone
ATOL and ABTA protection on all package holidays for financial security and extra peace of mind – plus a guaranteed refund within 14 days in the unlikely event your holiday is cancelled
No hidden fees – everything that’s covered in your booking is clear from the off
Fly local from over 20 UK airports, with a wide range of flight times to suit you
Free kids’ places – take your little one away without paying a penny for them
Multi-award-winning – voted for by customers and the UK’s most-read newspaper
We’re the UK’s leading travel brand – book everything from cruises and city breaks to All Inclusive hotels and tours. Plus, pick from 80+ worldwide destinations
Flexible payment options – pay monthly with Direct Debit and book your holiday with no deposit
Thousands of retail experts – book easily, get expert advice and buy travel money in our local TUI Stores
Green & Fair hotels – each one in our line-up has been independently recognised for their planet-friendly practices
At least 20kg luggage allowance on all of our package holidays with TUI flights departing after 1st May 2024
You said, we did
We’re always on the lookout for ways to improve, so here are some of the ways we’re changing based on your feedback and experiences…
New Florida planning hub
There’s lots to think about when you’re planning a trip to Florida, whether you’re a first-timer or a seasoned Sunshine State visitor. That’s why we’ve created an exclusive Florida holiday planning hub, that’s packed with everything you need to know before you go, and whilst you're away.
Online check-in open earlier
We know that checking in for your flight can be stressful, especially when you’ve still got some last-minute packing to do. That’s why, if you've selected a seat, or paid for extra legroom, extra space or a Premium seat, you can now check in 14 days before your holiday for both your outbound and inbound flight.
Search for the best prices
You told us you want more transparency when it comes to prices. So, we’ve launched our price calendar, which helps you quickly compare prices for different dates and durations – check it out when you search for your next holiday.
Hello, airport reps
We’ve introduced Customer Support Reps at all of our UK airports to help get your holiday off to the smoothest possible start.
Improved luggage allowance
Packing your bag can be a bit of a challenge, no matter how big the suitcase might be. That's why we've just improved our luggage allowance from 15kg to 20kg – it applies to all package holidays booked with TUI Airways flights, when you book a new holiday departing after 1st May 2024.
Making travel easy, whatever your needs
We're on a mission to make travel accessible for all, so earlier this year we launched an industry leading partnership with accessibility specialists AccessAble. They've supported us to create detailed access guides for 200 of our hotels, which can be used by anyone. You'll find these on our website or by visiting AccessAble's website.
Searching for a deal or discount?
Look out for our deal of the week
Every week, our teams feature an extra-special, time-limited deal on a great holiday. You’ll always find it on our deal of the week page, and the handy countdown clock lets you know how long you’ve got to think about snapping it up.
Check our discount codes page
Forget trawling the website to find a code that might work – we want to make it easy for you to get the very best price on your holiday. So, we’ve put all our discount codes on one page, along with all the details you’ll need to use them.
More ways we give great value
Stay connected with an eSIM
If you're looking for a way to stay in touch with friends and family back at home while you're away, an eSIM is a great option. It allows you to add low-cost data to your current plan, which means your number won't change and you can save on your network provider's standard charges. The best bit is you won't need to insert a new SIM card to access it – you can set up your data with a QR code.
Holidays we think you'll love
We package up everything from beach escapes and ski holidays to river cruises and ocean cruises, with more than 85 destinations available across the globe. There are our Green & Fair hotels, too – over 600 of them – and there are plenty of ways to book, including online, via our TUI app, or by popping into your local TUI Store.
TUI SUNEO
TUI SUNEO lines up great-value holidays in a variety of handpicked three and four-star hotels. Plus, lots of these hotels come with an All Inclusive option. So, three meals a day, snacks and local drinks are all part of the package – ideal if you’re watching your budget.
SplashWorld
All of our SplashWorld holidays come with free access to a waterpark. Some are a short walk or a shuttle bus ride away, while others are right onsite. And, this collection covers loads of destinations – so, you could be splashing about in sunny Spain, or taking to the water in Turkey.
Trust in TUI
From our 24/7 service on the TUI app and by phone, to our status as the world’s largest travel company, you can trust us to take care of your holiday from start to finish.
Multi award-winning
There’s nothing more important to us than making sure you have an amazing holiday. But don’t just take our word for it – we’ve won a range of top awards. Audiences of the UK’s most-read newspaper have voted us ‘Most Trusted Travel Company’ and we’ve scooped thousands of ‘Excellent’ reviews on Trustpilot. We’re excited to announce we’ve also recently been awarded the Good Housekeeping Reader Recommended accolade for the exceptional quality of our booking services. And, we've just scooped 20 gongs at the British Travel Awards - including 17 gold awards - as voted for by you.
FAQs
How do I cancel my TUI holiday?
If you need to cancel your TUI holiday, contact us as soon as possible. If you booked online, you can do some of this yourself through your Customer Account or Manage My Booking.
What is the TUI cancellation and refund policy?
How much it costs to cancel your holiday, or to remove passengers from the booking, varies depending on how much time there is before you're due to travel and which airline you're flying with. All of the details can be found in our booking terms and conditions.
What happens if TUI cancel my holiday?
If you’ve booked a package holiday, you’re entitled to your money back within a guaranteed 14 days in the unlikely event we have to cancel it. You’ll also have other options, including the opportunity to change your package booking to another holiday fee-free.
For flight-only and accommodation-only bookings, you’ll receive a refund automatically within 14 days.
Plus, all our package holidays that include both flights and accommodation come with the extra armour of ABTA and ATOL protection, so you can rest assured that you’re financially protected, whatever happens.
Do TUI offer flexible payment options?
Yes we do. We’re committed to helping you manage your holiday payments in a way that suits you. You can secure your booking with a low deposit or pay monthly with Direct Debit – for some holidays, you can even make the most of our £0 deposit option.
Plus, you can take one of your little ones away without paying a penny for them, thanks to our free kids’ places. And, we’ve got deals on breaks in all shapes and sizes, including All Inclusive holidays – start your search on our deals homepage.
What’s TUI Flex?
Adding TUI Flex onto your booking gives you flexibility if you need to make a change – right up until 28 days before you’re due to travel. Find out more about TUI Flex.
What happens if the FCDO advise against travelling to a destination?
TUI will not travel a destination where the FCDO advises against all but essential travel.
If the FCDO advises against all but essential travel and we cancel your holiday, you’ll be able to rebook to an alternative destination, or cancel your holiday and receive a full refund within 14 days.
If the FCDO advice changes while you’re on holiday, you can rest assured that we’ll never leave you stranded overseas. If the UK government asks holidaymakers to return to the UK immediately, we’ll arrange alternative flights home and refund any lost nights on a pro rata basis.
Before you go, we’ll let you know if there are any restrictions in your destination that we believe could significantly impact your enjoyment, and, we’ll give you the chance to change your booking fee-free.
What’s the TUI Care Foundation?
The TUI Care Foundation is an independent organisation initiated and supported by TUI, which is working hard to ensure tourism continues to make a difference in the lives of young people, care for the natural world and help local communities thrive around the globe. Currently, the TUI Care Foundation runs 25 projects in 20 countries, including the Dominican Republic and Morocco.
We have you – our loyal customers – to thank for making the TUI Care Foundation and the work it completes possible. Every time you book a holiday with us, you have the option to donate to the TUI Care Foundation, and it’s these donations that help to make a difference around the world. What’s more, you can choose to book a Green & Fair holiday, and for every one of these bookings we also donate £1 per passenger to the TUI Care Foundation.
The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. So far, this work has helped businesses in countries like Egypt, Kenya, Mexico and more.