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    The Surrey

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 2051 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Surrey is a boutique hotel that stands out from the crowd – iconic artwork embellishes its interiors, and there’s a pretty rooftop garden on the 17th floor.

    This hotel’s on East 76th Street, just around the corner from the stylish boutiques at the top of Madison Avenue. Central Park is less than a block away, so you can be stepping through its gates after a two-minute stroll. The 77th Street subway station is within five minutes’ walk, too.

    Attention to detail is the name of the game here. The Art Deco lobby has the feel of an expertly curated art gallery – trendy portraits hang from the monochromatic walls, and paintings by Jenny Holzer provide the backdrop to the front desk.

    • Rooms: 189

    At a glance

    • Transfers included
    • Rooftop garden
    • Michelin star restaurant
    • 2-minute walk to Central Park

    location

    • Upper East side
    • 160m from Central Park
    • 3km to Times Square
    • 4km to Empire State Building
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

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      accommodationData.facilities
    • Café Boulud

      Experience fine dining at this Michelin-star restaurant, which specialises in French cuisine. It's open daily for breakfast, lunch and dinner - the only exception is Sunday when lunch is replaced by a brunch menu.

    • Spa*

      Treat yourself to a massage or manicure at the hotel's own spa. A number of treatments are available and many of them are offered in the comfort of your own room.

    • Private roof garden

      The rooftop garden is an ideal place to relax, away from the hustle and bustle. It's on the 17th floor and offers panoramic views of Central Park. Don't forget to try one of the hotel's signature cocktails whilst you're up there!

    Excellent
    18 Oct , 2018 michelleyrene1, 32780
    Everyone was very accommodating and fast. The place is beautiful and cozy. Definitely will be back. I loved the bar and lounge area. The drinks and food are great! Stunning rooftop! Beautiful lobby! Can’t wait to return!
    Did Not Expect The Surrey To Disappoint, But It Did
    18 Oct , 2018 Noel F
    We have made The Surrey our choice hotel in NY for three years and were never disappointed until our recent stay. Upon check in we were greeted with "we have upgraded you”. Initially elated but quickly saddened upon entering room 301- an "Ultra One Bedroom Suite" that the view out the window was of a brick light well and mechanicals. I did not request an upgrade let alone a suite with this depressing brick view. This was going to be a claustrophobia issue for me. We have always booked a one bedroom suite. The ultra suite has a kitchenette; which is silly for us as we wouldn't be caught cooking in a hotel room with all the fabulous dining choices in the vicinity. We were disappointed that this unsolicited upgrade was the hotel's way of a welcome back greeting or other reason for overbooking. My opinion is if one is traveling for business this room would suffice. We requested to be moved to a One Bedroom Suite which we had booked and prepaid for on the hotel’s site months earlier in the year. The hotel director that evening of our arrival would not oblige nor provide another solution to satisfy our disapproval and disappointment in the matter. He had an opportunity to do something for us and failed. Fortunately, on the next day we were moved (our luggage/clothes) to a more pleasing room while out on our enjoyment of the City. However, I had some missing formal wear and waited several hours for them to be delivered just before our evening event. Realizing that things change in a hotel’s operation as management sees fit, it would be appropriate to be told at booking and check-in that guests will be charged a “Hotel Facility Fee” in the daily amount of thirty five dollars. This fee was not part of our previous stays charges. Nor was there a description what the fee covers which for the most part we did not utilize. Understood that this is now prevalent in hospitality, it remains disappointing to not be informed at the very beginning. We rated “Excellent” on service because the staff go above and beyond and deliver five star service. The management - not so.While we remain fans of The Surrey, we will probably return next year with hopes that management will show their appreciation to returning guests.
    1 star service in a 5 star hotel
    17 Oct , 2018 Annamaria F
    My sister paid for my 10 nights stay at The Surrey! I felt terrible knowing how much she was paying for such poor service, in particular the poor restaurant and room service. The location only is good.
    Amazing location, facilities and staff!
    16 Oct , 2018 praland290, 34515
    My wife and I had the chance to stay here for 4 nights and had a great time. Its location cannot be beat. We used the Spa and it was amazing and the staff was incredibly helpful and kind. Our room was on a high floor with a nice view of the city, the room was clean and everything was truly as advertised.
    This is not the same hospitality as the Surrey of old and not Relais and Chateau quality
    16 Oct , 2018 stacemays, 60898
    Our original room (701) was filthy and smelled of sweat and dirty feet. When my teenage daughter who isn't always most neat commented that it was too gross for us to stay-I knew there was a serious issue. The front desk manager agreed to move us the next day since "there were no other rooms" and when we packed our bags the next morning and expected to be moved we were surprised upon our return at 5 pm that they gave someone else the room they were supposedly deep cleaning before moving us. The manager did move us to another room when I spoke to him directly but very poor service. There were no umbrellas in the room and the front desk staff could not be bothered with helping us. The WONDERFUL valet offered us his personal umbrella and of course we would not take it but he pointed us in the closest direction to purchase one. Could the front desk staff not have provided this information? Very poor service. Sunday morning at 8AM there were no coffee cups at the coffee station and when I asked a staff member to please get me one he asked me if I looked in the cabinet beneath the coffee station?!! I had no idea I could even go into their personal cabinet. When I did as he said and looked and there were not any cups he appeared annoyed and said he didn't think they had any but he can go downstairs and check. My husband has an office on the UES and loves the Surrey which is why I booked the hotel for my daughter and I on a weekend. It was not the same experience as we have had in the past. The staff was very much below what is expected at the Surrey with the exception of the valets who are lovely and kind.
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    Things To Do

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