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    Sanctuary Hotel New York

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4558 reviews

    ABOUT THE HOTEL

    • Official Rating

    Midtown Manhattan is at this hotel’s fingertips – including all of the Broadway theatres and shops of Fifth Avenue.

    This hotel does exactly what it says on the tin – it’s a boutique-style sanctuary nestled in the midst of Times Square.

    Luxury touches like a rooftop restaurant and hi-spec bedrooms give the Sanctuary Hotel New York a boutique feel.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 113

    Things you'll love

    • Transfers included
    • Next to Times Square
    • Boutique hotel
    • Rooftop bar

    Location

    • Located in Midtown Manhattan
    • Close to major sights including Times Square, Fifth Avenue, Broadway and The Rockefeller Center
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

    View all facilities
      accommodationData.facilities
    • Tender Restaurant and Lounge

      Tender Restaurant and Lounge serves up tasty prime steaks and sushi dishes all with a modern American vibe. The polished brass bar serves up a great range of drinks.

    • Haven Rooftop

      As the name suggests, you'll find this up on the hotel's roof. Head to the north side and you'll find cabanas where you can enjoy your French-inspired food and cocktails overlooking the world-famous Times Square. The opposite end is more about light bites, high-top tables and home to the main bar, while the middle section is where you'll find the main dining section.

    Our first ever trip to NYC
    10 Sep , 2019 EmilyPaulh, 187069
    We’ve just returned from a 5 night stay here, after just a little bit of research we decided on this hotel as it looked like a bit of luxury. We weren’t disappointed, the hotel has a luxurious feel throughout, nice & dark with lots of chandeliers. I’ll start from the beginning, we arrived a little tired to be greeted by wonderful smiles & an instant offer of help from Danny & Douglas? I sincerely hope we have the correct names as throughout our stay these lads, including Deshawn felt like friends, we laughed & chatted lots, they’re a credit to your hotel & a great first impression. We were shown to reception where unfortunately the girl behind didn’t give us the same welcome, I’ll get this out of the way now as I don’t want to spoil a great review, but we kind of got a strange vibe from all the female receptionists throughout our stay, maybe have a word it’s not a great look to not be friendly or barely engage!! We didn’t get this from any of the male receptionist staff who were all smiles & helpful by the way. We were shown to the lift & went to our room, which for me had a wow factor immaculate & smelt so good (in fact the whole hotel does) yes it was little small but perfect for us I’d say, I mean how much time do you spend in your room in the city that doesn’t sleep!! The beds are super comfy which is perfect after walking miles every day!! We loved the shower in the room very modern, we didn’t have a great view but that’s fine, it was hot while we were there so the air con was great & not noisy like I’ve seen previously mentioned. After only sleeping a few hours & exploring the city we were ready for breakfast, which we found really nice, plenty to set you up for the day! Waitresses smiley & helpful too. Our rooms were kept spotless throughout our stay thanks to your hard working housekeeping team. We did eat at The Haven one night & found the food to be amazing, we’d hoped to go back but didn’t get chance. I’d just like to mention the young lady who works on the lift at Haven checking bags etc, wonderful lady. Anyway to summarise we really really enjoyed our stay & can not wait to come back, big shout-out again to the lads on the doors thanks for everything you made our stay even more enjoyable.
    Lovely hotel
    15 Sep , 2019 LeanneC538, 190736
    Myself and my husband stayed at the Sanctuary from the 29th August to the 5th of September 2019. From the moment we arrived at the hotel the doormen took our cases from us and were very friendly. We checked in and one of the men at the desk heard our name and wished us a happy anniversary. The room was very clean and comfortable. The bathroom being right there was never a problem and the toilet was separated by a door. While the room wasn't the biggest it was the perfect base for a week in New York. So close to Times Square and a good starting point. There was a card in the room for a bottle of sparkling wine for our anniversary. This was brought up, when requested, in a champagne bucket with 2 glasses. I thought this was a nice touch. Breakfast was simple but nice. The coffee was good and the sausages were lovely. I also enjoyed the pastries. We went to the rooftop bar once during happy hour. It was very busy and not really our thing but glad we tried it. Overall we enjoyed our stay at the Sanctuary and would definitely recommend for a stay in new york.
    Great location with very comfy beds
    07 Sep , 2019 ALCManchester, 187069
    This hotel is fantastic location to Times Square only a few steps from the centre. Our room was spacious although took a bit of getting used to having the bathroom in the bedroom but it was fine. The hotel definitely need to provide more hangers there were 5 hangers for 2 people staying a week is impossible. We had to iron every day which was a chore. Our air con also broke on the second to last day which was annoying given the heat. The bed and pillows were extremely comfortable and after a long day it was perfect for relaxing on. Our room was very noisy even with ear plugs though and we could hear the beeping from outside which is not the fault of the hotel but I would say definitely ask for a room not facing the road. Breakfast was a disappointment. Cereal was either corn flakes or frosted flakes and only orange for juice or water. We only ate there twice during the week it was that limited. The rooftop bar was nice we visited once for a few drinks! The decor throughout the hotel is gorgeous and reminds me of a spa. If they would improve the breakfast I would struggle to fault this hotel. Overall I would recommend but a must is a none roadside room.
    Not as bad as first thought
    06 Sep , 2019 Wednesday1234
    On entry to hotel was hit by stale beer odour on Sunday afternoon. First appearances was everything was very dark, gives it a dirty dingy feel. Stayed here 4 nights, room small but clean and had the noisiest chilled cabinet in room. Not a good look,most of staff very friendly. Reception staff not very informative upon checking in, was not until we came to check out that we realised there was a big downstairs bar, also coffee and cold drink and being able to help your self not explained, If we had been made aware at check in we would have spent some time there in stead of going other places . Hotel roof bar ok but no where to sit as tables all booked be companies outside of hotel.
    Excellent hotel
    07 Sep , 2019 708jakeh, 187069
    This was first solo trip to a city I haven't been to before and a lot of it is down to the incredible people who work here. I am disabled so I was extra nervous about asking for help whilst I was staying here but I needn't had worried. From the moment I arrived I was greeted with a smile and someone bringing in my case. The room I was in was a deluxe queen room with a bathroom with a door. It was the right size for me and my friend (he joined me later in the week). Every morning I was taken care of at breakfast by the wonderful waitresses who got me my eggs and sausage. The breakfast is self serve (I needed help with that) and basic but more than enough to fill you up. The rooftop bar is cosy and relaxing, though at the time of writing this (Sept 2019) there were a lot of scaffolding and building work going. Though you wouldn't have known as it was pretty quiet. As quiet as Times Square can be. I ate at the restaurant a few times and can honestly say I had the best sushi I've ever eaten in my life there. The location is great. Just off Times Square but with a subway at the end of the block. If you're a traveler who uses a wheelchair then this may not be the place for you as there are steps up to the hotel. They may have a plan for chair users though so I'd recommend contacting and asking. If you wish to ride the subway then you can get a cheaper 7 day pass if you're disabled. You will need to go to a ticket booth to get those as the machine doesn't have that option.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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