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    Sanctuary Hotel New York

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4443 reviews

    ABOUT THE HOTEL

    • Official Rating

    Midtown Manhattan is at this hotel’s fingertips – including all of the Broadway theatres and shops of Fifth Avenue.

    This hotel does exactly what it says on the tin – it’s a boutique-style sanctuary nestled in the midst of Times Square.

    Luxury touches like a rooftop restaurant and hi-spec bedrooms give the Sanctuary Hotel New York a boutique feel.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 113

    At a glance

    • Transfers included
    • Next to Times Square
    • Boutique hotel
    • Rooftop bar

    location

    • Located in Midtown Manhattan
    • Close to major sights including Times Square, Fifth Avenue, Broadway and The Rockefeller Center
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

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      accommodationData.facilities
    • Tender Restaurant and Lounge

      Tender Restaurant and Lounge serves up tasty prime steaks and sushi dishes all with a modern American vibe. The polished brass bar serves up a great range of drinks.

    • Haven Rooftop

      As the name suggests, you'll find this up on the hotel's roof. Head to the north side and you'll find cabanas where you can enjoy your French-inspired food and cocktails overlooking the world-famous Times Square. The opposite end is more about light bites, high-top tables and home to the main bar, while the middle section is where you'll find the main dining section.

    Great location, friendly staff, nice ambiance
    12 Mar , 2019 songera, 35194
    Great location for being able to walk around or take the Subway to see different parts of NYC. Check in was smooth and the staff was very friendly. We arrived before our room was ready, and they let us keep our bags there until check in time. Our room was small, but we were aware of that at booking and after all, it’s NYC! We didn’t spend much time in the room anyway it being our first trip to NYC. The ambiance is very relaxing and nice. Didn’t feel like a typical hotel especially in the city. We went up to the Haven rooftop to relax and have a drink. Drinks were averagely priced for other bars nearby and had nice music to enjoy. Check out was easy too. Overall, great location and nice staff.
    Sexy Hotel in Times Square
    13 Mar , 2019 booberryumyum, 33235
    Can a hotel be sexy? If so, this one definitely is. As soon as you walk through the gorgeous wooden double doors you are greeted by attentive staff and a warm, sultry atmosphere. Detail is everything here. The hotel lounge is so inviting with a glowing fireplace and plush seating. Rooms are small, but super charming. (Great water pressure in the shower too!) We looked forward to going down to have breakfast each morning with the zen music and really nice continental style breakfast spread, all included with the stay. The room service from the steakhouse was one of the best steaks I've had from room service any where. The rooftop bar, Haven, is like a cozy Tahoe chalet in the middle of NYC. We spent many nights up here having great drinks, bites, and chatting with the sweetest staff. The concierge, Andrew, was above and beyond phenomenal. He was extremely helpful with all our needs and questions and made excellent recommendations. He made our trip so memorable. We can't wait to return and I keep dreaming about the signature scent of the elevators! Lol, where do I find this scent?!
    Sanctuary.. lost a step
    09 Mar , 2019 Fearless607597
    Have stayed many times at Sanctuary over the years and always found it to be a pleasurable experience. The rooms are super small, but they have character and lots of added touches. Booked a romance package which included a rose petal turn down and late check out. Turn down indicates in the evening, after dinner. Was looking forward to returning to that. They decided to just get it out of the way and do it at 3pm...which looked pretty ridiculous. I was also called the next day by the front desk at 12:20 asking why I am still in the room.. I had a 2pm check out. Little things like that irritate me. I brought this to the attention of the Manager Jeremy Poon in a nice email, but he could not be bothered to even respond. No wonder the place is slipping. It starts at the top. NY is full of lovely boutique hotels so they should pay more attention to their guests. Like another reviewer wrote, the staff at breakfast seemed annoyed to be there and made sure you knew 10am...they were done. I noticed that as well. Disappointing.
    Lovely hotel and great location
    07 Mar , 2019 Terry M
    This hotel is close to all the action in Times Square. It’s very funky and the staff are very friendly. The room was a bit small but we did not cate as we were out all day and only came back to sleep.
    The only thing good about this hotel is the location
    28 Feb , 2019 Edward C
    Location is brilliant on 47th street 7th Ave. Couldnt be any closer to Times Square. The staff on the door are so helpful and kind. The bed is comfortable. That’s where the positives end! The Haven on the top floor looks cheap although it definitely is not. Drinks overpriced and the food isn’t good at all and again the staff...can’t be bothered to serve you...although they expect a tip. The rooms are cold, our thermostat didn’t work...we told them and nobody fixed it. The draft coming in the window and the fan didn’t help. The rooms are tiny....the shower was actually in the corner of the bedroom.... Nowhere to put your clothes/suitcases. The breakfast was pathetic Scrambled eggs and toast. Cornflakes and either and apple or orange and if your early enough...a banana. Orange juice/water and that’s it. The breakfast staff didn’t want to be there and didn’t want us to be either....couldn’t wait to start taking the stuff away at 9.55am every morning. Definitely won’t be staying again
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