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    Sanctuary Hotel New York

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4576 reviews

    ABOUT THE HOTEL

    • Official Rating

    Midtown Manhattan is at this hotel’s fingertips – including all of the Broadway theatres and shops of Fifth Avenue.

    This hotel does exactly what it says on the tin – it’s a boutique-style sanctuary nestled in the midst of Times Square.

    Luxury touches like a rooftop restaurant and hi-spec bedrooms give the Sanctuary Hotel New York a boutique feel.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 113

    Things you'll love

    • Transfers included
    • Next to Times Square
    • Boutique hotel
    • Rooftop bar

    Location

    • Located in Midtown Manhattan
    • Close to major sights including Times Square, Fifth Avenue, Broadway and The Rockefeller Center
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    Facilities

    View all facilities
      accommodationData.facilities
    • Tender Restaurant and Lounge

      Tender Restaurant and Lounge serves up tasty prime steaks and sushi dishes all with a modern American vibe. The polished brass bar serves up a great range of drinks.

    • Haven Rooftop

      As the name suggests, you'll find this up on the hotel's roof. Head to the north side and you'll find cabanas where you can enjoy your French-inspired food and cocktails overlooking the world-famous Times Square. The opposite end is more about light bites, high-top tables and home to the main bar, while the middle section is where you'll find the main dining section.

    Dreadful - avoid at all costs (yours!)
    09 Nov , 2019 GrumpyCurmudgeon
    The 'guaranteed' check-in by 3.00 pm was not honoured. Please wait in the bar where over-amplified muzak and decor from a bad day in the nineties awaits. The room, when it becomes available, was a dogbox. Small, dark and unwelcoming. The 'breakfast' was disgraceful. Served in the same, back-to-the-nineties bar. My wife had to spread a napkin out on the chair before she sat down. It was disgusting. There were no options for anyone with any ideas of healthy eating. Porridge? No. Muesli? No. Yoghurt, granola, bran? That would be a no. Eggs? Yes! Tepid scrambled eggs. Other varities? Boiled, poached, fried? No. Bacon. That's a no. But TWO cannisters of pressurized whipping cream if you'd like that. Fruit? Yes, tired apples or oranges sitting in the same fruit bowl day after day. One of the delightful staff (and yes, the staff are uniformly delightful and as helpful as their appalling employer allows them to be) offered (and did) to fetch a banana from 'out back'. I tried one of the bottles of gelatinous, chemically sweetened 'probiotics' on offer. Spoon? No. But they did 'fetch one from out back' where the spoons keep company with the bananas. Awful, awful, awful.
    Amazing hotel & staff
    05 Nov , 2019 Richerich01
    We visited in October as we got married in New york, the hotel is amazing in location, cleanliness & style. The breakfast has a wide range of things to choose from. The staff are really helpful especially Danny on the door he helped us with directions places to eat & sorted our transfers back to the airport. Can't wait to visit again 😊
    Could not sleep the entire night
    01 Nov , 2019 Nici C
    Solo traveler on a 1 day work trip. I asked for a quiet room and was told that I am given one. However, the door was not isolated (there was a visible gap) and all night long I heard doors slamming, loud conversations and suitcases being dragged. Everything else was perfectly ok - room, amenities, breakfast, nice staff - but the job to be done wasn't accomplished since I could not sleep at all.
    Another enjoyable stay
    20 Oct , 2019 Kerzy, 4954672
    Enjoyed last time in New York so decided to stay again. Room ready early so that was great, hotel darker than I remember but you get used to it. Rooms are small and not much storage space but hey this is New York! Breakfast included and fine to start the day, serves from 07:00 which suited us. The real plus of this hotel is the staff, especially the door men who are always on hand, Gil the STAR manager was great and booked the 9/11 museum on our behalf. We were celebrating our 30th Wedding Anniversary which was overlooked by the hotel but not an issue. There is building work going on at the end of the street which is a bit disruptive but we just went the other way!
    50th birthday weekend
    19 Oct , 2019 fggfexleys, 499514
    Great location just off time square and close to a subway, rooms very small but maybe this is the trade off for the location. breakfast was mediocre and a bit boring after the first couple of days. Exceptional customer service from all staff
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    View all  4576  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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