Sanctuary Hotel New York

I will start with the plus points. Perfect location. Comfy beds, the rooms are well equipped with hair dryer and iron (our room had a small sleeve type ironing board ) Great room cleaning service. Friendly staff especially the front door guys. So. All good so far. The negative points are being British we like a cup of tea. The boilers / in reception and the dining area were always warm. Not hot. Nothing in the actual room except a mini bar which was charged extra for. The wardrobe is a bit tiny but we coped (5 night stay). The lighting needs sorting out as you would have no idea what time of day it is. No natural light coupled with red lighting everywhere makes you just want to ask for "the job light " to be switched on. The Much on is fine for a nightclub though. Perhaps not so good for a breakfast restaurant. Etc. I agree with the last reviewer. The lift issue and roof top bar spoilt our stay at the hotel. Rude,Drunken loud people shouting and carrying on seemed to be the priority over hotel guests . Although. We were only on floor 4 and therefore we did not suffer with the noise issue from the bar. I just felt as if the money I had saved up so long for this trip was taken for granted and we were made to feel like second class citizens to the roof top customers. All in all I believe this hotel is not making the best of itself in terms of a hotel and I wouldn't go back due to the rooftop customers/set up.

We expected a lot more from the hotel based on the high price, other reviews and the pictures on the website. It was just OK, which is pretty unacceptable with the prices being charged. We paid for a deluxe queen room but the room was the smallest hotel room I have ever stayed in (3rd time in NY). There was no wardrobe for clothing other than a hole with a cloth in front of it. As we were there a week the room became cluttered. We actually asked for a chair to be removed from the room to give us more space. When we arrived we were told everything was paid, when we left we were told we had to pay $130 resort fees for the WIFI (which was unusable), house cleaning (apparently this is a 5 star hotel!) and breakfast - which was described as included on Booking.com. The less said about the breakfast the better, go out for breakfast. On checking out, the woman at reception didn't ask whether we had a nice stay, it was straight to this resort fee argument. The hotel seemed to care a lot more about their rooftop bar guests than the hotel guests. We stayed on the 9th floor with the rooftop bar immediately above which was loud when trying to sleep at night. The lift to the bar also broke whilst we were there so the hotel sent the guests up the hotel lift unsupervised (really safe!) where there were stairs to the rooftop bar. As a result, we had really drunk people going past our door shouting half the night and in one case trying to get in the room because they were lost. The hotel wasn't all bad, the bed was very comfy and the shower was good, although room so small the shower is in the bedroom behind a curtain. The staff on the front door were very nice and helpful, the staff at reception so so. The rooftop bar had events on constantly for private parties and the bar on the ground floor shut early so it was a struggle to enjoy a drink at the hotel. We were also shouted at for sitting at the wrong part of the rooftop bar which made us leave without buying a drink. Overall my stay was OK. The hotel was clean and the location was pretty good but I have no idea how this is marked as 5 star, it is 3 star. Overall i would advise to book somewhere else which will probably save you money and get you a bigger room and better service. I stayed in a Double Tree by Hilton in NY which was far better. We booked Sanctuary for a special occasion as we thought it was a 5 star, trendy boutique hotel.