Riu Plaza New York Times Square

I had to write a review for the RIU plaza because we had the most wonderful experience! Everything from check in to check out was done with perfection. On the day of check-in our flight arrived in the city quite early around 1030am. We went to the hotel and they were very helpful and stored our luggage until check-in time. We went back to the hotel close to 2pm to see if a room was available early as we had tickets to a show at 3pm. We got Joanne at the front desk. She was so friendly and helpful. Not only was she able to accommodate our early check in but she also upgraded us to the executive floor. We were celebrating my husband’s birthday and this was such an amazing surprise and lovely touch. We had half board, which includes the breakfast and dinner buffets. We hadn’t planned on eating dinner at the hotel but were very impressed with the buffet, so we ended up eating there almost every night. The first night, the staff at the dinner buffet was extraordinary! I wish I had gotten names because they worked great as a team, were very attentive to customers and just made you feel welcomed. All the staff were great at the hotel, but these ones were just exceptional. Breakfast included – eggs (scrambled or over medium), bacon, sausage, pancakes or waffles, a variety of fruit, pastries, breads, etc. Breakfast is very busy, so I suggest going before 8am. The line can get quite long – both to get in and to get food. We were up early every day, so we never had to wait long. Dinner buffet had a wide variety of foods, including a carving station, a seafood station, various meats, pastas, veggies, pizzas, soup, etc. The dinner buffet was never busy. I know you go to New York for the food but we were on a budget and this allowed us to still have a delicious dinner and instead enjoy lunch and late night snacks out which was easier on the bank. Our king room was on the small side but that is expected for New York. Nonetheless, it was perfect for the two of us and had everything we needed. The room was spotless and had a great view of the city. The whole hotel, including the room, is very modern. The shower did leak a bit onto the floor in the bathroom/front area as noted on other reviews. I agree something the hotel should consider fixing to avoid mold issues in the future but definitely not a huge issue. We had access to the executive lounge which includes access to a room with sofas, chairs, tables, TV, snacks (chips, sandwiches, pastries, nuts, etc.), wine (red, white and rose), variety of pop, tea, coffee and bottled water. I would definitely pay the extra for this level of room next time we go. We requested a late check out on the morning of check out. They were able to accommodate our request for an extra fee which was well worth it since our flight didn’t leave until 6pm. Check out was a breeze, just put your room key in a box and done. I would stay here again in a heartbeat! Not only is the hotel amazing but location is ideal – within walking distance to just about everything and close to all subway lines. HIGHLY RECOMMEND!

Great hotel ,good location, sits on the corner of west 46 street and 8th avenue one block from broadway, about a 3 minute walkaway. we were in a room on the 17th floor . The room was comfortable with a decent sized walk in shower complete with rain head. Never had to wait long for a lift as there was a bank of six decent sized ones.Reception was large ,bright and modern. The concierge desk has lots of information about Newyork and is the best place to book your return to the airport from. We were on a bed and breakfast deal at the hotel and found a good choice of hot and cold breakfast which is buffet style. We found that the breakfast rooms got very busy after 7.30am as people wanted to get out early site seeing. The bar was clean ,bright and modern and as with everywhere in the hotel friendly staff. We stayed for seven nights and found the position of the hotel perfect ,just minutes from times square, a short walk up 8th avenue to central park and a five to ten minute stroll along 46 street to the Hudson river for the statue of liberty cruises and the Intrepid aircraft carrier.