Riu Plaza New York Times Square

Brilliant clean well positioned hotel with the most comfortable beds. Breakfast included was excellent especially the pancake guy. Pleasant helpful staff. Shower was tip top. Will happily recommend this hotel.

My boyfriend and I stayed here for seven nights during our break to NYC from the UK. We stayed on the 20th floor in a double room which was plenty for a weeks stay of long days out exploring. The room was small, however plenty for what you require on a city break. There was a safe and hairdryer in the room, brilliant as my UK one didn't work. Plenty of plugs and a mini fridge of which was empty but you could obviously fill with anything you required. We opted for bed and breakfast which was ideal as it set you up for the day. Despite breakfast being and seeming extremely busy, you were always quickly seated and food was plentiful. Varied selection, not masses but anyone could find something to eat in the mixture. Location wise: this hotel is brilliant!!! one block away from Times Square and hells kitchen. We found that we walked most places from here (if you're up for it) and equally it had good connections to the subway; uptown and downtown. Not much more to say other than it was perfect for a city break hotel. Our only suggestion which we put to the hotel was that it would have been great to have tea/coffee making facilities in the room. This was not available in our room and we would have welcomed this either first thing in the morning or when you get back at night. TIP: do not rely on the fact that you have the option to keep your room on. We had a late evening flight and was planning on keeping our room on. You have to go down to reception on the day of departure and ask. When we did so we were told there was no availability. As a result we left our bags with the concierge and used the gym showers to freshen up prior to leaving. On review, this was equally as good as paying extra to keep your room on.

Stayed for 4 nights from 10 May 2019 and stayed in Deluxe Rooms with multiple beds. Rooms we're neat and good housekeeping. Size a bit tight . Bathrooms are nice but have a frosted glass wall ... Maybe a problem with some people. Also the bathroom door is sliding .. which leaves a one inch gap making it a bit uncomfortable for some people . The breakfast is decent spread ... But the breakfast room is like a canteen . Does not seem like a 4 star hotel . Location ... Is very good. Just stroll down a block to Times Square. And loads of restaurants in the lane itself and within a few blocks. All in all a decent hotel .. but not a 4 star property . Staff is very curt . Also it seems the hotel caters to Spanish speaking clientele. Most of the housekeeping staff can't understand English ... Very surprising in NYC.