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    The Candlewood Suites New York City Times Square

    OOOOO Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 2015 reviews

    ABOUT THE HOTEL

    • Official Rating

    The Candlewood Suites New York City has a really central spot, so you’ve got all of the Big Apple's attractions at your fingertips.

    You’re minutes from all the action at this Midtown hotel. It’s just 10 minutes’ stroll to the world-famous Times Square. And it’s the same distance to Restaurant Row, which does exactly what it says on the tin.

    Rooms here come in the form of spacious studios, with full-sized kitchens. Most also boast some impressive cityscape views – if you’re lucky, you might even spy the Empire State Building.

    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 188

    Things you'll love

    • Transfers included
    • Close to Times Square
    • Suites with kitchens
    • 24-hour shop

    Location

    • In Times Square
    • Close to major attractions
    • Next to Empire State Building
    • View Location

    City Breaks

    HOLIDAYS TO THE WORLD’S MOST ICONIC CITIES

    • Flights with leading airlines, giving you more choice on when and where you fly.
    • Hotels in central locations, including a range of 3T to 5T properties to suit your budget.
    • Transfers to your accommodation, so you don’t have to worry about finding your own way.
    • Our city breaks are ABTA & ATOL-protected, and come with 24-hour support via our HolidayLine.

    FOOD & DRINK

    Room Only

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

      

    Facilities

    View all facilities
      accommodationData.facilities
    • Candlewood Cupboard

      Well-stocked cupboard filled with breakfast items, snacks, drinks and more available to grab and go.

    • Gym

      Well-stocked gym with yoga equipment, weights, treadmills and an exercise bike.

    Rooms

    View all rooms
    • Studio

      Studios feature a kitchen area, as well as free Wi-Fi and tea and coffee facilities.

    Good amenities but poor service
    30 Apr , 2019 shedee, 255068
    We stayed there for 5 days and whilst the location was ideal and it was great having a fully functioning kitchenette in the room there were a few things that soured our experience. The night shift reception guys are friendly and helpful but the morning reception girl with the glasses is curt and rude when asked a simple question about housekeeping. We couldn't believe that they don't clean the rooms even on alternate days but weekly. So, Candlewood, you provide full kitchen facilities and expect no food scraps etc to be cleaned until a week? That's really poor form. Same with the change of towels and bedsheets. However, we called housekeeping and they were lovely and did those for us when we called without any fuss. We would really question the hygiene of this place due to their cleaning policy. One of our neighbouring room left their stinking thrash outside the door for 2 days straight and the smell was nauseating every time we had to pass it to the elevator. Photo enclosed. We will never stay here again!
    Good location
    27 Apr , 2019 ericab, 186278
    We stayed here for 4 nights in April and met up with family who had been there for about a week before we arrived. Our room was on the 28th floor with a city view; it was a decent sized room with kitchenette and enough essentials for us. We found the staff pleasant and friendly and didn’t have any issues with payments and credit cards. Location is very good, 5/10 minutes walk from Port Authority for the subway, plenty of decent local eating places close by too. I’m not sure what a sketchy person is, although I suspect it’s not a compliment, I can assure readers that we’re not sketchy nor are we homeless so it’s a little difficult to work out what a previous reviewer means. We would recommend and would stay again.
    Disappointing
    23 Apr , 2019 Lili_April_luv, 155032
    The girl at the front desk when I checked-in didn't even tell me she was taking 50 US from my CANADIAN banking card for deposit. I found out later when going in my bank account online. She did even give me a receipt. She didn't even ask me nor say anything, only asked to take my card and that was it! Never asked if it was my first stay as a guest, didn't ask me where I am travelling from, it was as if she didn't care to have us as a guest. I felt like I was bothering her, didn't feel like a valued customer at all. Don't know if I would be going back. Might be paying a little extra next time to get better service.
    Employee Misconduct & Sketchy Guest
    17 Apr , 2019 ShantelMe, 47289
    I have stayed at this property quite a few times over the years and never had any issues until I encountered the new front desk clerk this particular visit and the hallways had a strong marijuana odor.The marijuana smoke was so strong from the next room it came into my room and triggered my allergies. I also noticed it is sketchy people who are also guest at this property now. I think this hotel serves as a homeless shelter as well. Also, this property will cancel your reservation without notifying you and make false claims of guest misconduct to cover up their wrong doing toward you and the general manager will uphold the employees in wrong doing.
    Seven nights in Newyork
    13 Apr , 2019 Louise June D, 499515
    I stayed at the Candlewood Suites with my husband from the 30th march for a week , really enjoyed Newyork and especially the stay at the Candlewood, good size room ,bed very comfortable slept really well after our busy days around the city, a good sized bathroom with a shower and plenty of towels ,a very clean hotel , very nice and helpful staff always smiling , very convenient for Times Square and bars and restaurants, would definitely stay again and recommend to anyone.
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    View all  2015  reviews

    Things To Do

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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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