The Candlewood Suites New York City Times Square

I've stayed here multiple times on overnight visits and always loved it. That's why I chose this place when I recently stayed for 4 nights. Mistake. Of course I knew that they didn't offer daily housekeeping service. No problem. But when I called on the third day for fresh towels, they paused for about three seconds and then said, deadpan, "No problem." As though that was a very inconvenient request for them. And the best part... I waited about three hours and no one ever showed up with clean towels. Also, my key stopped working on the second day. Again no problem. Go to the front desk, get a new key. Except I the had to repeat this process. Every. Single. Day. Looking back I think they just kept authorizing a new key for that day without actually looking up my room and seeing how many more days I was there. I will probably be back for overnight visits, but this hotel does not want you to feel accommodated if you're there for more than that.

They had a very friendly and helpful staff from the front desk to the maintenance crew. We stayed for three nights and I am not shy about making requests. They were great at all times. Some of the critisism's I see must be of the night front desk gentleman: He mumbles and is heavly accented. The rooms are clean, quiet and cozy. This is New York, so even high up with thick glass the city noise can keep you up at night. We found that running the fan all night negated most of the sirens, trucks and occasional drunk tourist. It is nice that you can crack the window so you can get a feel of the weather outside your box. Our room was exactly as pictured: Small table, dresser, safe in the closet and a recliner which was appreciated after a long day of tramping through central park. The equipment is showing some wear, as the bathroom light was temperamental even after the staff quickly replaced all the bulbs and the A/C unit stopped working for a while late at night. It was fine the next morning. No biggie as the weather was mild. There is a free (yes, FREE) laundry with several units, and unlike most other places, all but one unit were working, so there was no problem getting some quick cleaning done. Your nicely located 2 blocks from a subway station and walking distance to several Broadway theaters. Plenty of foot traffic so we did not feel unsafe walking at night from the major streets. There is a nice grocery store, Brooklyn Fare, four blocks away. We loved their fresh soup and deli counter for easy meals. A 7 eleven is around the corner, so you can save money if you don’t want to try the billions of little restaurant’s in the area. If you are health conscious like us, they supply plastic cooking utensils and Teflon pans which are not good for your health. Nothing you can do there. There are the bare minimum of utensils and pans supplied, so no piling the sink with dishes. The good news is the dishwasher worked great so you just run that every day. The front desk has may extra items you might want for free like blenders, toasters, etc. All in all a great stay and I will return on future trips.

We stayed for 2 nights this week. The hotel is a bit off the main drag and the street outside has a few unsavoury characters hanging around. None the less a very short walk to Broadway and Subway station. The check in staff are very helpful and friendly. The room was quite big with a useful kitchenette, however it also smelt of cigarettes, as stated on previous reviews, and not the tobacco kind! They really should install smoke detectors in the rooms as this would appear to be a common issue. Overall an acceptable option in a reasonable location.