Novotel New York

This hotel should not even be on the accor chain. It is not at par with any accor property. The staff are very robotic and do their work without even at least realizing that they are working in a hospitality business. The front desk desk is horrid, the person that check us in is more like a bouncer rather than a reception staff. The breakfast queue takes about an average of 10 minutes before one is seated and if one is lucky when the supervisor is around the usher works a tad faster. I regret booking in this Novotel. My previous experiences experiences with Novotels in the UAE and Asia have been superb. Is it a New York thing? I guess not the Sofitel near 5th Avenue was excellent during my stay last year. The only positive thing in this hotel is its location nothing more.

Spent 4 nights recently. Location fabulous. Few minutes walk to Times Square. Access to lobby is from ground entrance using 2 lifts. Check-in was quick and very friendly. Room was very clean, bed comfy but bathroom very small. Housekeeping staff were so helpful and efficient. However - Roof top bar is almost impossible to use in the evenings due to private parties/corporate events having exclusive use, even as hotel guest you cannot get the opportunity to enjoy it. In fact non-residents get preference in accessing hotel too. We were there at a busy gathering and on returning to hotel after dinner, there was around 30-40 visitors/people trying to access hotel from street, the queue for the two small access elevators was very long, we as paying guests were told to "stand in line" by concierge on door! Seriously? We found this a bit annoying !! Although hotel is nice, paying guests are clearly not a priority. Bar service in lounge is pretty slow at times too, staff a bit unhelpful, mostly standing in huddles chatting, then forget to bring drinks! We have a mixed opinion on this one, would we return .... not sure! Location is certainly perfect.

We recently spent 3 nights at the NOVOTEL Time Square celebrating our Anniversary and had an AMAZING stay! The hotel was clean, modern and well run. All the staff were very pleasant and helpful with local recommendations. Knowing that it was our Anniversary, the hotel reception went out of their way to welcome us upon arrival. Their attention to detail was impressive. This hotel is an incredible value...walking distance to Broadway shows, amazing restaurants, Central Park and unique shopping. The location simply cannot be beat and the terrace bar has the BEST view of of Time Square hands down! I would recommend staying at this hotel to anyone...families, couples or business travellers. Great overall experience.