Novotel New York

Having visited many times this is the absolute best Hotel we’ve stayed in New York. Why? Well, the location, the rooms, the staff, the restaurant, they made this hotel the best choice. Do not hesitate honestly you won’t be disappointed and we are very fussy. Ate in the restaurant for a scrumptious evening meal. Didn’t opt for breakfast, when in New York we love to try street food. The outside balcony is just brilliant. Don’t listen to any comments about the lifts, most we waited maybe a couple of minutes. Housekeeping staff also excellent. Thank you for making our holidays that little bit more special. 🏴󠁧󠁢󠁷󠁬󠁳󠁿

This was our second stay at the Novotel Times Square. Having enjoyed our first stay immensely in August 2018, we decided to return for our daughter's 21st and, again, Novotel didn't disappoint. The hotel is clean and well maintained and the staff are very polite and helpful (don't understand past reviews saying that the staff are rude??). Stella, at reception, was particularly lovely and assisted greatly at check-in (our Times Square room which we had previously requested to be upgraded to a few months before had not been added to our booking). Although our first night was in a standard room on a 'lower' floor, Stella went out of her way to find us a superb room on the 29th floor, overlooking Times Square for the remainder of our 4 night stay. Thank you Stella! The room was clean and fairly spacious, certainly large enough for myself and my husband and 2 daughters. The only issue we had was, not enough towels, and although we left a note for housekeeping for more we were only provided the extra once! But we made do! One lovely touch, and this was also thanks to Stella, guest relations left a small cake and 'Happy Birthday' note in our room for my daughter's Birthday! Overall, this hotel is comfortable, is perfectly located for access to all of the attractions and the views from the rooms and terrace are amazing. If we return to New York, we would DEFINITELY stay here again. Thank Novotel, Times Square!

Perfect location, very close to Times Sq in a much less hectic spot. The staff was incredibly friendly, specially Valentina our hotel maid. She was very helpful and understanding when we had to go back to the room unexpectedly, always with a smile on her face.