Arlo Nomad

I recently stay at this establishment in July 2018. I have expressed my opinions to the manager through an email with no response to date. The hotel is very nice. The front desk people were extremely friendly and accommodating. When we arrived it was early so they tagged and held our luggage. However, upon return to hotel some of luggage was sitting in secure area with missing tags. I was told they took the other piece of luggage to the room which turned to be wrong. Missing tag from that luggage meant it had to go to another holding area . This was timely and inconvenient so they need to improve their tagging process. Also strangle how the other pieces were not moved as they did have tags either. The most annoying situation is one with the elevators. There are patrons of the rooftop bR using elevators (mostly early to late eve) which makes it almost impossible to get to your room. Extremely crowded elevators and the elevators will pass your floor on the way up and down. I cannot figure this system out. They say that rooftop patrons are to board elevators at second floor bar where and employee will swipe card to allow passage. Obviously this is not the case. Also we could hear the music blasting from rooftop. The rooms are very small and do not have privacy for bathrooms. The bathroom door is cut about a foot from bottom and top. Strange I will not stay here again due to the elevators and room size.

My wife and I along with our granddaughter and her aunt traveled to NY to celebrate Enza's 13th birthday. My wife found the Arlo NoMad Hotel on-line and what a fabulous find this proved to be. The hotel is very charming and has a great vibe about it, The rooms we had were so great with incredible views of the City and the Empire State Building. The amenities like food credits and good food in the hotel restaurant were very much appreciated. What made our stay at the hotel so incredibly special was the level of service from all of the staff. Prior to our arriving my wife had talked with Carly Antonioli the Assistant Front Office Manager. She was so wonderful in helping my wife plan our stay. She shared that when she turned 13 her grandparents had taken her to London. We met Carly when we checked in and she made us feel so welcome. She was like family. To Enza's surprise Carly had coordinated a birthday welcome in her room. There was a birthday banner, bday messages, gift cards, and lots of glitter. Throughout our stay Carly was so warm and helpful in making our stay in NY so special. She recommended great places to eat, how to get a quick breakfast before catching the 8am ferry to the Statue of Liberty. At the end of each day as we returned to the hotel she went out of her way to check in with us. I could go and on, but bottom line Carly is awesome. The Arlo NoMad Hotel is lucky to have her as one of their managers. Our experience in NY and our stay at the Arlo NoMad were so perfect for celebrating a special birthday.

First off let us say that we love this hotel! We have stayed before and we love it. It's very unique, location is awesome, customer service is excellent. This time our room AC didn't work at all. After the first night we mentioned it and they said they would have someone come look or get us moved. I don't think either happened because it was just as hot. Like constant glaze on your forehead hot! Other than that hiccup, we enjoyed this hotel like we have before and we won't hold it against them and will stay again.