Hotel Agua Azul

Just returned from a week at the Agua, both bar staff gents we’re amazing, and also Pilar the receptionist was brilliant very helpful, they found out that it was my birthday on the 2nd day and after dinner returned to our room to find a bottle of fizz with a plate of fruit and birthday card on bed, lovely hotel the only down side of it all maybe because it was January but entertainment in the night wasn’t that good but only a minor thing looking forward to visiting this lovely hotel again soon

Just come back from a great week at this hotel, all inclusive with Jet2. Pilar on reception is very welcoming and put us at our ease straight away. We requested a high floor before arrival and we accommodated. The rooms are perfect, an open sink area with a glass screen which makes the rooms seem much larger than normal. Cleaned on a daily basis to a high standard. The food is of good quality and as varied as you can expect from a hotel of this size, they do freshly griled bacon every morning and had gluten free bread available on request. The dining room Is bright and airy. All the reception, bar and ancillary staff are friendly and helpful. If there is a down side the evening entertainment is a little dull but it is only a small hotel and can't realistically do more. The hotel is literally 2 minutes walk from the old town and 5 from Levante beach. We will be back.

This was our third return visit to this hotel so that tells you something. Stayed 5th - 12th January 2020 on a Jet 2 All Inclusive package. First the good news - the hotel remains great value and has a really good position just on the Levante edge of Old Town. The staff remain lovely, many have been here for over three years. The hotel is clean as a pin and the rooms are pleasant & modern with great cleaning standards. No sea views here but plenty going on to keep you interested - especially as the night owls wander home at 4am ! Now the not so good news....the place was full of hard drinking, hard smoking, hard swearing folk when we were there so hanging around the hotel during the day started to get unpleasant as the day wore on and the free drinks took effect. We have never been in a hotel where so many people smoked, even on our 3rd floor balcony the air was full of cig smoke from neighboring balconies. The pool area is pleasant but you have to chase the sun this early in the year & once again cig smoke was an issue. There is a quieter area to the rear of the hotel which is better. Food wise its typical All Inclusive fare , Breakfast, Lunch, Dinner with burgers, pizza and chips in between in case starvation sets in ! We think the food quality has gone down a bit and if you are a Veggie you will struggle unless you can live on salad. Longer than a week here and we would be eating out. The bar was frankly a disgrace, short of glasses, short of staff and the bar staff were pretty abrupt. This, coupled with the strip lighting in the lounge area makes it an area you don't want to linger in for long. Benidorm remains a great winter destination with heaps to do but sadly we will not be coming back here for a 4th visit - the negatives are starting to outweigh the positives. A real shame