Hotel Rosamar

I know this hotel closes for a refurb in a few days so I wont bother commenting on decor etc. This was our second stay here and felt all aspects of hotel need greatly improved not just the fixtures and fittings. The hotel was extremely clean and the bar staff were very efficient also one of the maitre de ( the one with the sense of humour calling everyone lord and lady) were a credit to the hotel. However the other maitre de never once made eye contact and made me feel like it was a bother to him to take our room number in order to enter the restaurant. Food was usually cold and very repetative even the spanish turned their noses up at pigs trotters and does anyone eat yorkshire pudding filled with potato ? Entertainment was either Spanish music to dance too downstairs or Karaoke with no compare upstairs. We had one plug point working in the room which was reported but not mended so everything from ironing to tea making was done in the bathroom - not ideal. I can laugh most things off on holiday I wasnt expecting the Ritz as its an old style hotel up for refurb, but good manners and a smile go a long way. I really hope with your hotel refurb the staff you have up their game. Thank you Rosamar

Stayed here from 8/10/19 to 15/10/19 was really looking forward to holiday, but was very dissapointes in the Rosamar Hotel it has a 3 star rating but not sure what rating to give but definit a 3 star, food was awful, rooms were dated and electrical sockets not working, bathroom was the worst bathroom I have every been in it was grotty, bedroom badly in need of decorating, some staff were pleasant and other were just ignorant,this wasn't a cheap holiday we picked the allinclusive as this usually is the best option plus the Rosamarhotel has been there since the 70s and thought it would have had better standard than it had, entertainment wasn't very good, and quite a lot of what was advertised, I.e. indoor swimming was limited, aerobic non exsistant, tea or coffee was servied up in a Pepsi Max paper cup,.first time I had one I burnt my fingers, rooms were cleaned every day, but overall would never go back to the Rosamar Hotel even after refurbishment or go allinclusive again or benidorm again wasn't an enjoyable holiday, and they shouldn't be allowing holiday makers to the hotel in the state it's in ridiculous, and wouldadvices anyone thinking on going here to give it a miss. Must say we didn't book through TripAdvisor we booked through jet2.com and would also never use them again, for the sole.reason they are selling holiday to this hotel and it shouldn't be, also couldn't reach one of the sockets as it.was under dressing table which the top was to wide and you had to kneel down to reach wicket which we couldnt do, and another one blew.on first night, that left on in bathroom.

We stayed a week half board with 2 kids, check in wasnt great as staff seemed to ignore the fact that you were even there. Lifts are tiny and take forever, they dont seem to have a sensor as they automatically close in you wether you're in or not. The room to be honest was the smallest we've ever had, as a family of four we literally tripped over one another the entire week! Beds looked like something out of a boys home, cupboards were impractical and cheap plastic wood effect just very dated. Oh and some of the plugs are only for show, we had 2 working in the whole room! The only saving grace was the side we were on got the sun from morning. Also, the air con doesnt work so prepare to sweat through the 20 degree nights. The food was so so but we only ever really est breakfast and head out, the bar prices were excessive and the same stuff they served as part of the set meals (not great) but we expected that. The kids pools my sons really enjoyed however the old pensioners who tittered at them making noise maybe should try and sun bathe round a kids pool, not only daft but creepy. The main pool the kids enjoyed however, I noticed there was one life gaurd for 2 pools see he went between them meaning one was always left un guarded and he spent most of his time on his phone anyway, very worrying. Parking was 11€ a day and wifi extra for the rooms. The coupe de grace was a member of staff walking into my room just repeatedly saying "I'm checking" while I'm standing in my underwear and a do not disturb sign on the door! I spoke to the reception and when he checked the CCTV simply said that's what maid staff do. Really not acceptable. Even with the refurb I wouldn't come back, too many poor points for the price they ask to stay there.