Hotel Rosamar

Couldn't had a better group of people serve us on our time there. Especially bar staff. Shout-out to Imi more than the rest, one of the nicest barman I've ever met. Also the food was great. Different selection every night and well cooked.

Have just returned from a week long family holiday in this hotel. We were a group of 6 people, in two double and two single rooms. From day one we had problems with this hotel. On arrival we stood in a queue for an hour to check in. Even though they knew a full coach load were arriving from Jet 2 they only had two receptionists checking in. On check in they refused to issue room safe keys so we then had to queue again later that same day to rent the safe. Then the fun began. Each one of our group had difficulties with their room keys not working and had to go up and down to reception several times to get them working. This seemed to be a common problem in the hotel and was often the topic of conversation in the hotel lifts. The hotel lifts are also a nightmare. They are slow and not really capable for the size of the hotel. Long waits for lifts were common place. As my husband is disabled I had contacted the hotel before travel to request a disabled adapted room with a shower. At check in I discovered the room allocated was not an adapted room and in fact the room had a bath and no shower. They did change us to a room with a shower but not an adapted room. Our room was tired and old. Furnishings were minimum and basic. There was only one working electric socket in the room and hot water from the shower was in limited supply. While the room appeared clean and the beds were comfortable, there was a strong stagnant water smell in the room which was unpleasant. (One of our group had to buy bug spray for the mattress and bed linen as they were bitten the first couple of nights). Each evening when we returned to the room to get ready for dinner, we found the balcony door wide open (it was left open every day by the room maids). Not sure why they left the balcony door open but it made us feel uncomfortable. The restaurant most evenings had a reasonable choice of food but all the plates were cold and the food was often cold or at best Luke warm. On our last morning we were leaving hotel at 8.30 so went for breakfast earlier than usual at 7.40. There was not a full breakfast service available with much leads choice than other mornings. Disability access to the hotel is reasonable with ramps in place alongside stairs. Scooters are welcome and scooter parking is also available in front of the hotel. However the scooter ramp up to the scooter parking was tight and difficult. We witnessed several people crashing into the ramp wall as they tried to negotiate their scooter round the ramp. The slow lifts are also a problem for people with mobility problems as I know my husband had difficulty standing for the long waits for the lifts. We can’t comment on the outside facilities, pool area, bar or entertainment as we spent as little time as possible in the hotel. This was our second visit to this hotel as We also stayed in it last year and had a great time. We cannot believe how the hotel and service has deteriorated in the past year. We will certainly return to Benidorm but not to the Rosamar.