Port Vista Oro

Arrived lunch time , thought bloody ell!what have we done. Hotel 10mins from beach , but only 5 mins to Old town shops,bars etc. Quick check in by very friendly receptionist. Given 4th floor room , room was a bit cramped for 3 of us but everything you needed , opened balcony door ,gobsmacked ,greeted with a huge yellow wall ,thought no way can spend 11 days here .Enquired about moving room to front of hotel was told no problem but would have to wait till morning ,good enough .had first meal in restaurant.Greeted by friendly staff and given choice of wine which was taken to our table not bad at all.Food was pretty basic but tasty and fresh the whole time we were there. Pool areas good always sunbed but I guess that wouldn't be the case in height of season .Pool childish at first ,think it was a case of being so warm out of it . The pool bar gave drinks in plastic cups which seems to be the norm these days good enough though , again served by friendly staff ,apart from one. Evening entertainment Spanish orientated but it is spain ,so go with the flow ,they're very friendly people and got no special treatment ,they had to wait or pay like everyone else .All in all a very nice hotel and very nice place so don't be put off from the wanna be 5 star brigade it's a very good 3 star and very relaxed ,so thank you to all the staff especially the helpful blonde receptionist for a great stay .Will.return one day .

I use reviews alot as a guide for where to stay so I am going to try and be as concise as possible to help others. We stayed for a week beginning of July and can honestly say this is a little gem of a hotel, situated right next to the old town in Benidorm. The road outside isn't that noisy (I live in London, trust me it's really not that bad). The patio doors block most of the noise out. Food was OK, exactly what to expect from a 3 star hotel. Don't listen to the others, no pig trotters or anything silly on the menu. Just a good mix of English/Spanish food. For example there was paella one evening, as well as beef stew or roast chicken and chips. Waiting staff always friendly. Free 1.25l bottles of water at every meal time to take away with you so when we went out we didn't have to worry about having enough water. The rooms are a little dated. We had 3 poolside rooms on the 4th floor. Air con is good although make sure you get the remote from reception or it won't work. We actually got too cold sometimes and had to turn it off! Maids seems to do a good enough job, although could have changed the sheets more than twice in 7 days. Cleanliness This is quite possibly the cleanest 3 star hotel I have ever been to. Every morning the pool is scrubbed clean by hand, as well as all handrails and paths being cleaned twice a day. We saw a child spill her sugary drink all over the poolside area which went sticky. It was washed and cleaned within a matter of minutes. The maids work very hard and clean all day from sunrise until the late evening. We had an issue with a large group that were given the 2 rooms next to us and we're extremely noisy one night. We didn't go to bed early at all however this was all night until 5am. We complained to reception and they were given a warning, which seemed to do the trick. I do think the manager should have stuck to her own rule of not allowing large groups at the hotel. This was the deciding factor over giving 4 stars instead of 5. The reception staff are fantastic and are always happy to help. They phoned us taxis, arranged a mobility scooter drop off and pick up for us and arranged late check out for us. They are a credit to the hotel. The pool got at least 70% sun on it all day. It wasn't as bad as people made out. The sunbeds get sun all day every day and there was always enough sunbeds. There was an air conditioned lounge to sit in if the sun got too much, which was lovely and relaxing. The bar staff were great. They served good measures and the coffee was freshly ground beans so was very tasty. All in all I feel that this is a thoroughly good hotel that is run with care and are still trying to be better. If I could give any advice to the management it would be to address the door slamming in the rooms as this can be off-putting to some who sleep in the day (certainly not us but I can see how some might find this annoying). Thank you for a lovely stay and look forward to seeing you again soon!

Just back after a week stay here. Fantastic location,fab staff especially receptionists all very helpful and especially when my son left his bag in a taxi they helped try locate it. Food lovely and good choice each mealtime. Very clean hotel throughout and rooms cleaned everyday. Only fault we had was entertainment was crap and entertainment team not friendly at all especially the girl one who had no personality at all and just stared at you, although alot of people over there not great at speaking or understanding English she didn't have to speak but a smile would have done. Would definitely stay again as everything apart from entertainment was fab about this hotel