Melia Benidorm

We stayed in a Grand The Level room which was spacious with a wrap-around balcony on the 19th floor and the most amazing views over Benidorm. Check-in at The Level designated check-in desk was a pleasurable experience back to the desk a couple of times to get the right safe key and get the AI bands that they'd forgotten to give us. Booking The Level option was a good idea because it meant use of The Level lounge facilities which proved to be a lovely and moderated recently renovated area of the hotel compared to the rest of it, including our room, that was in dire need of refurbishment. Waiter service breakfast in The Level was an added advantage. On the last day of our stay it poured down and the reception area was full of towels and rugs to catch the leaks from the atrium roof. Our room on the 19th floor also suffered from the same!! Food served was perfectly acceptable for a 4 star AI and a good and wide choice. Apart from the bar staff we found everyone to be very attentive, especially in The Level private lounge area where it was very noticeable that the people who worked in that area had been hand-picked for their exceptional customer service skills. If it wasn't for the experience that we had at The Level we'd have rated this hotel at 1 out of 5.

This is a lovely hotel in a good location. The foyer is very impressive and check in staff were helpful. The pool area is extensive however a lot of the beds in the sun are reserved early. The walk to the beach is easy and takes about 10 minutes, lots of shops on the way, although most selling the same things. There is a supermarket and lots of bars and eating places very near. Lots of choice at breakfast but it is quite noisy and chaotic, if you are after a traditional English breakfast you may be a little disappointed, but everything else was good. We were on the 11th floor and never had to wait too long for the lifts, quite good views.

Excellent hotel with fabulous facilities and very helpful and efficient staff. The quality of the food and drinks were great and we enjoyed a wonderful few days celebrating the fiesta and biggest fancy dress party in Europe. We'll be back next year probably for the whole week. I'd recommend this hotel highly x