Melia Benidorm

I arrived late at night and the sofabed had not been made, I asked them to make it and they sent a man that threw one sheet and two pillows at me. We had to make the bed ourselves. The room was dirty and starting to mold in the bathroom and there was leaking from the air conditioner. They never changed the sheets even tho my baby kept throwing up and it was clearly dirty. The staff was rude and when trying to ask for something at the bar they just did not listen and kept speaking spanish loudly to someone else. I also asked for a late check out because i had a 4 month old baby and was flying late at night. That was not possible. I was offered to get a room later that day to take a shower for half an hour for all three of us which i accepted. The people that were taking a shower before us were not offered any towels so they had to run down and go outside to get a bench towel. When they told me i asked the reception to please send towels upstairs immediately because we were about to go and take a shower and the clock was running(more people waiting for the room to take a shower before flight) we went upstairs and waited but no towels, so my friend who was staying at another room went to the reception asked for towels right away! The man finally came to the reception with towels and expected that my friend would take them upstairs to us(not her job??) she told him to go upstairs and do his job. You could clearly see that the staff was pissed when you were asking for something. This is a 4 star hotel and we payed a lot for the stay and didn’t even get what we payed for? This hotel does not deserve the 4th star. I am not a person that leaves complains about things but i am just so disappointed about this hotel that i had to complain. Also what i think is the most important thing about a hotel is good staff and cleanliness. It was lacking all of those things.

The hotel is very good, definitely will come again. Negative only went to the beach and when come back my towel was a bit sundy. I cleaned at the balcony and since 2nd day of my stay balcony never was cleaned, the poor cleaning at the room as well. All drinks at the restaurant you must pay even water u cannot get for free. Drinks are a bit expensive for 3 people u have to count at least 10 or 15 euro for drinks and that just a soft drinks not incl vine. Lifts are very strange sometimes we have been waiting for 15 min to get a empty lift or with enough space for 3 people. Swimming pool are is great but u have to get up at 7am to make sure you will have a good spot there as am,lot of people coming there early to put there towels on the bench and going back to sleep. Overall i very like that hotel, very good location with lots of shops around only 10 min walk to the sea beach.

My son (11) and I spent a week in The Melia last month. On arrival, the check-in process was hassle-free. We were offered a choice of rooms and opted for a high floor - the room was clean, modern and a decent size (also, the view from the balcony was great). There was a pretty good buffet breakfast - as always, the advice would be get down early as it soon becomes very busy and keeping your temper with fellow guests who don’t understand the concept of queuing can be a challenge. The main foyer seating space is relaxing enough although it’s patrolled by a jobsworth who loves making sure guests are wearing the regulation attire and kids aren’t playing on the baby grand piano (my son can play and he was asked to stop). Another member of staff later told him it was okay to play so maybe The Fun Sponge Patrol guy was just having a bad day... The pool / garden space is really beautiful although if you have an aversion to pigeons you might struggle to fully relax. Late check-out was sorted without any fuss (€30) and the hotel-wide WiFi worked really well throughout our stay (not perfect outside but that’s hardly surprising). If you look closely there are a few cosmetic jobs here and there that could do with sorting out but on the whole it’s a good hotel with nothing major to complain about. I’d be more than happy to stay here again.