Port Benidorm

This was a last minuite booking for us. 3 adults and 2 children. We had 2 rooms and the children slept with their parents and I had a doulble room to myself.. We were on the 8th floor brillliant views my room was on the corner and I had a view of the sea as well. we had all inclusive and nw I understand why people with childen do use all inclusive. the children were eating ice cream and ice lollys all day long. not to mention cold drinks as well. I have neer been all inclusive before as one I dont drink so nothing to be gain from that and two I dont like buffet food its never hot enough for me. well I have to say this hotel was brillian. Not onlt the variety of food but the way its was served. Always hot food coming out. its was being cooked there and then. The pool was great i am partialy disabled I could use the ramp that gently lead into the water. it had rails as well. I left my wheechair at the top and walked down. The animation team did a great job during the day and thete were many activities to join into. If there was pool volly ball for the adults ther was also a set for the youngsters. every one had someting they could join in with not just in the pool but around it to from killer pool to pool. Negative the lifts were a nightmare 4 lifts 19 floors. The life guard was in our opinion not as good as he should have been. The day of the floam party he arrived late and did not patrol aroung the pool. as the foam was deep I think he shoulf have. all in all not enough cover

We stayed at Port Benidorm for 5 nights the last week of the 6 weeks. Me, my husband, my 5 and 1 year old and my mom and dad. So here are the positives: The hotel is very clean (the rooms, restaurant, toilets, pool area, everywhere is very clean) and modern. Emily the children’s entertainer is great, she’s very friendly and great with the children. There are plenty of sun beds all day and it’s a few metres from the beach. That’s where the positives end. I’m not normally a moaner (see my previous reviews), but the staff here are the rudest I’ve ever known. If you end up checking in with a coach load you will probably be waiting up to 1.5 hours to check in - good luck. On our arrival at 11 pm (after emailing several times asking for a cot) I got to the check in desk only to be told there was no cot for My 1 year old. I asked if they could try and find one in a store room or something as my baby can’t sleep in a bed as he would fall out. The man on reception just shrugged his shoulders at me with a I really don’t care attitude. I asked again if he could call housekeeping (especially as if emailed and requested it on booking directly with the hotel). He told me there was no cot and housekeeping had gone but there was a sofa bed he could sleep on. After I moaned for 5 minutes he decided he would call housekeeping and around an hour later we managed to get a cot. Now the pool staff - they are just something else. There are 2 men who are so rude, they speak to who they want to, serve who they want to and ignore people. Some people would go up and get 5-6 drinks per person on the all inclusive no problem at all, while others went up asking for 2 drinks for only to be questioned as to whether the drinks were both for them or not every time they went up (I’m not talking excessive drinkers either). My mom went up for her first drink at 3pm one afternoon and got accused of getting drinks for other people (she got 2, 1 for her and 1 for my dad), I went up and told the bar staff this and asked why they even questioned it. Then at 5pm the same day (my dads 2nd drink of the day, he also got accused of the same thing), in the end my dad left the drink on the bar. So they had paid all inclusive only to get moaned at each time they went up. These 2 men on the pool bar were so arrogant and when I went up to say something to them the second time on the same day about the situation with my parents (who are in their 60s and one is deaf) he was very threatening. I asked him to get the manager as I was discussed with his attitude and aggressiveness towards me to which he said he wouldn’t and he would have the police called on me. I was staying there with my family including my 1 year old (I’m not an aggressive or nasty person, we are a quiet family and this was my parents first holiday in 12 years only to be given this kind of customer service). Other people staying there even commented to us that they couldn’t believe how this Barman had reacted towards me. I spoke to other people around the pool bar after this situation and it seems we weren’t the only ones who had this problem. (I know some of you might this we may have provoked him but we aren’t that kind of people, I don’t normally leave negative feedback as I’ve never had this kind of behaviour towards us before). Some of the restaurant staff are also very rude (I’m sure if you’ve been there you will know the ones I’m relating to). They slam your plates, hover around watching you eat as though you should hurry up, don’t even dream of getting a smile or being acknowledged). They move your drink glasses to where they want it (even when you have you drink in the glass). Most places the staff will speak to your children - not here (apart from a couple who are nice). I’ve just never been anywhere with so many rude staff!! I did on my last day (I wish I had done it earlier) speak with the manager as he needed to know what we had experienced and he did say he would discuss these points with the staff. It’s such a shame as it’s a beautiful hotel but our holiday was completely spoilt by the staff to the point where I was in tears over it. In addition the lifts are a nightmare if you hit them at the wrong time, you could be waiting 20 minutes. We were on the 11th floor (with a baby in a pushchair and another small child) so had no choice but to wait for the lifts. The food - don’t get your hopes up, this is average at best. If the hotel could retrain the majority of their staff in customer service skills and improve on the food it would be a lovely hotel but until then I will not be returning and wouldn’t recommend it to anyone I know. If you want a nice Spain hotel try Tonga Towers In Can Picafort. Maybe the Port Benidorm staff should be sent here to see what good customer service is.

Me and my family went to port benidorm and I do have to admit it was amazing the food and everything we unbelievable. The entertainment was good for kids and the events they have are incredible. My week was amazing but I do have to admit on our last day we had struggle with getting our last meal. They said we weren't allowed it but we were but they wouldn't let us. eventually we got a new card. When we got to the hotel we were hoping for two double beds but instead we got a double bed and a sofa but it did turn into a double bed but it was hard to put down. Overall I think this is a really good place to stay and would suggest this hotel to anyone who is going benidorm.