How TUI put 'U' in the middle

The most personal service

Our personal service underpins everything we do. Want to travel to your hotel in style? Let us arrange a private taxi transfer for you – no waiting to drop anyone else off. Need to speak to us in the middle of the night? No worries – our 24/7 HolidayLine is available whenever you need us.

And don’t forget about our app, either. Get to know your rep before you even arrive at your hotel, or check out the local weather forecast to help with last minute changes to your packing. You can check your transfer details, access mobile boarding passes, and even share your holiday countdown with your friends. It’s all there in the palm of your hand.

In fact, you can even find and book a holiday using our app – how easy is that? There’s plenty of inspo to help you narrow down your choices, not to mention heaps of information about your hotel and the local area. So if you like to organise everything yourself and don’t need our input, we’ll leave you to it – you’ll have everything you need. But we’re always here if you do want a little help. You can chat to us on the phone, in store and through our website.

Fly your way

We know everyone wants a seamless holiday, so you don’t want to trek to an airport hours away. TUI flies from 22 regional UK airports, from Bournemouth and Birmingham, to Dublin and Inverness. Not to mention Cardiff, Norwich, Exeter, Aberdeen and, of course, the main London airports. So you can forget the miles of motorway and get your holiday started sooner.

Our flexible flights let you pick times that suit you, too. If you don’t fancy getting up at the crack of dawn, or getting back at midnight, take a look at the flight options for your holiday. You’ll be able to select the flights you like best. We’ll even let you know if flying on a different day could make your whole holiday cheaper.

And don’t forget you can customise your flight with things like extra legroom, Premium seating, and even special touches like pre-booked fizz to toast your journey.

Calm the chaos

If taking your little ones away makes you feel like the ringleader of a circus, let us put you back in the holiday mood. Starting with your flights – under-twos get a 10kg luggage allowance, plus a pushchair or a car seat, so you don’t have to try and pack light.

While you’re away, don’t settle for a holiday that only caters to one age group. With our handpicked TUI FAMILY LIFE hotels, there’s something for everyone. We’ve specially designed them to put each and every one of you in the middle of your own perfect holiday.

For kids that means clubs with fun activities for ages 3-5 and 6-11 – think Viking adventures, fairy tale fantasies, and time traveller days. For teens who’re far too cool for clubs, there’s the ‘Hangout’ – a chillout zone with free Wi-Fi so they can organise their social calendar in comfort. For babies, we’ve got special lounges where you can get out of the sun, and feed and change them without having to head back to your room.

And last, but certainly not least, for you there’s Thea’s Coffee Shop where you can sip a latte and relax, and evening activities for the kids so you can have a quiet dinner. Or you could all head to Taverna in the evening, share some delicious family food and talk about the excitement of your day.

Just the two of you

If you’re heading on holiday as a couple, being the star of the show generally means peace, quiet, and the opportunity to relax. We’ve got something up our sleeves for you – TUI SENSIMAR. Amazing locations, first-class dining, and low-key, ambient entertainment all add up to a truly relaxing break. Forget inflatables around a noisy splash pool – trade them in for serenity in our sumptuous spas.

Celebrating a big birthday, anniversary, or maybe even a proposal? Let us know when you book and we’ll spread the word to our colleagues – from the cabin crew, to your rep in resort, who may even be able to get the chef to rustle up something special for you. Our teams are here to put you in the middle, and love to make your holiday something you’ll talk about for years to come.

Ready to find out for yourself how TUI make you the star of your holiday?

Take a look at our latest offers. Or read about how to find free child places for your family holiday.

Author: Natalie Howells