Gran Hotel Bali

Could not fault this hotel at all. I came with friends and my son and we all loved the hotel. Stunning inside and out. Great variety of food at breakfast, lunch and dinner, there was always something there we could all eat. We stayed all inclusive the only thing I can complain about is not knowing what drinks and snacks were included in this. Other than that no complaints. Friendly and very helpful staff, great pools and stunning views from the room. Would definitely recommend.

My friend, her son (age 7) my younger sister (age 11) & I have just spent a week here on holiday. Staff on arrival at reception were very pleasant, helpful & welcoming. Our room was very clean & a good size. The bathroom was spotless, with a big bath & shower with soap, shower gel & shampoo provided in sachets. The hotel is situated just outside Benidorm, in La Cala, but the town is beautiful, quiet & clean which suited us and the beach is stunning. The food at all meal times was delicious, with a wide range to chose from. The staff in the restaurants were especially friendly & helpful. The Pool area is very clean & a few different good sized pools to chose from, where the kids spent playing all day. There is also plenty for kids to do when not in the pool including a small park & games room. There is also shops, a hairdressers, tv room & computer room with play station & Xbox within the hotel. We were all inclusive, but the types of drinks you can have are VERY limited, as well as snacks outside meal times which is the ONLY criticism I have about the hotel. We had an amazing holiday thanks to Gran Hotel Bali & the service of the staff. Very grateful we chose to stay here & would definitely come back. Thank you to the hotel & staff for a great holiday.

From the very start we had problems Though first impression was stunning hotel We checked in and was given a room card and room number different. So the card wouldn’t open our door. This was 1.am very tired and hungry. Went down. Receptionist takes as if we didn’t know how to use the card. Don’t work . Back down again. Up again. No it don’t work. 5 times sent up and down with no help. I found a security staff. Same attitude unwillingness. He tried and used his own card to open the door. Back down to see receptionist. Come back in the Morning. Absolutely unhelpful. Unhappy staff. Room was ok . Spanish standard. The cleaner must of used the toilet and not flushed it. Wasn’t nice. No balcony. We wasn’t happy. Air conditioning. Didn’t work. And was so noisy. Couldn’t put it on if we wanted too. Food was Spanish standard. Rubbish. Low quality. Badly cooked. No deserts No to the drink system. Even if your all inclusive. No bottle water no cocktails Terrible coffee in paper cups. Upgrade to gold after being all inclusive. For ten euros per person per day. You get better coffee And branded drinks But still no cocktails Never come back to this hotel. But it’s Benidorm This maybe the best there is. We loved Benidorm it’s self But hotel staff and Spanish people were so unhappy unhelpful And they can’t cook Maybe our English standards are too high And when the above room had a shower it came through the roof and flooded the toilet