The Redbury New York

I travel to NYC for work every month and work all day so I am expecting from a hotel to be comfortable, have excellent service and above allow me to sleep. The Redbury is nicely decorated, has a great Italian restaurant, Marta, and comfortable bedrooms First time I came, a month ago, I asked for a quiet room and they gave me a room next to the elevator... Impossible to sleep I decided to give it another try this week, I told the manager upon check-in that I really needed a quiet room and explained him the situation last time. He nicely offered to give the most quiet room of the hotel but told me it had no view. I am only here at night so I accepted. First night, around 3AM in the morning and for hours I heard slamming doors, keys, and things moving in the corridor. I realized that there was no isolation around the door as I could see the light from the corridor all around the door frame. I thought I had drunk neighbors and left for work at 7AM without saying anything. Last night same scenario, so I looked in the corridor and realized my door was facing the room where the cleaning team is storing their material and that they were placing their cart by my door room. If the rooms had some basic sound isolation, I would not have to be disturbed by their early work. I told reception in the morning hoping they would offer me something when I came back. Nothing. So I called reception again and was offered rudely by Timothy to change room but he also mentioned that my current room was the most quiet room in the hotel. I told him I needed to sleep after 2 nights with very little sleep time and he called me an hour after (actually the phone in the room is not working so you can only use it in speaker mode) to said that they found the reason why it was noisy. The hotel still has tenants that have rooms and their restroom is facing the room I am staying in. The door to this restroom is obviously very loud and there is a lot of traffic at night but my room was identified as the most quiet room in the hotel. Timothy offered me rudely again to move but could not guarantee that the new room will be quiet. Last night. Last stay in this hotel

Stayed here for 4 nights and we couldn’t fault it. Great location like 10 minute walk to time square, the flat iron building, Empire State etc. the restaurant Martha is so good! Definitely eat here, and be sure and go to Eately near the flat iron building down the road. Coffee in the coffee shop is good too. The bed was the best bed we ever slept in. It’s a lovely boutique hotel, funky vibes

My word do some of the reception staff let it down. This hotel is gorgeous, clean, tasteful and well situated. The room was an ok size for NYC and the bathroom was huge - really modern and spacious. The breakfast was great and the breakfast staff were fantastic. Unfortunately, some - but by no means all - of the reception staff were rude, unhelpful and generally just blasé. For that reason alone, I would not return to this hotel, which is a shame because everything else about it was spot on.