The Redbury New York

I travel to NYC from the Deep South semi-frequently on business. I'm very very happy that the company books me into the Redbury. A beautiful, historic old building with wonderful rooms and public areas. Pizza at the Marta restaurant is among the best I've ever had (it's great to walk into the lobby and get the wood-fire smell) and the offerings at the Italian cafe are first rate. best of all, everything is VERY reasonably priced for the New York City. I particularly want to mention Daniela at reception, who went above and beyond to accommodate us when in town for the marathon. All and all a really great stay with comfortable, quiet beds, great staff and good location.

We were a family of 4 travelling for a once in a lifetime holiday to NYC which unfortunately the staff at the Redbury take for granted. We upgraded the room so we had 2 doubles and a sofa bed when we arrived the gent who took our bags up pointed out the window in the room had shattered and told us to go back down and change rooms which we did. This took a while then a manager came out to say she had upgraded us to a suite with a king bed a sofa bed and they could put a roll away bed in the room as well. As you can imagine that was not what I paid for so I said we would stay in the current room. We were then sent a bowl of fruit a bottle of water and some cookies for the inconvenience. The hotel staff were not very friendly and if you are travelling with kids I would probably choose a different option. We asked the staff at reception how we would get to time square and they said hail a taxi. Thanks that was really helpful as it was our first time in NYC! A little assistance wouldn’t go a miss!! We didn’t have much interaction with the staff after that until the final night when we ordered room service and even after them repeating the order they got it wrong!!! Again no attention to detail. Was extremely disappointed as I have visited America before and the service and staff were all 1st class and couldnt do enough for you but obviously slightly different in new york, Maybe? A great city to visit had an amazing time but can’t deal with staff who treat different guest in different ways. Would probably pass on this one next time. Oh and the cafe in the hotel service is extremely slow tell you your tea and coffee are complimentary and then charge you. Not a great experience need to sharpen up!!

Such a nice experience at this hotel. My husband and I stayed for one night. Room was well decorated and so charming. Room was small as to be expected in New York but hotel made a great use of the space. We were very comfortable and enjoyed an excellent view of the city outside. Short walk from several train stations. Friendly welcoming staff. Optional turn down service. We’ll be back for a longer stay next time.