The Redbury New York

Stayed at the Redbury while on-boarding with a NY based company. The staff was friendly. The bellmen checked and received my luggage in a timely manner. The cafe offers free coffee to guests and the pastries where delicious. Hotel is in a superb location in Manhattan. The shower does not have a curtain but the front 1/2 is covered by a glass panel so you do get wet when initially turning it on. Also, no mini-fridge or microwave. Only thing that was a minor inconvenience was that there was only 1 ice machine, it was on the 10th floor. I did not eat at Marta but it was bustling every night and probably very good. I’d love to stay here again. Gillian was helpful when we had a challenge with a form of payment.

I Have rated the hotel 2, because of the amazing staff, but not due to the hotel itself. On arrival I was met by very charming check in staff who seemed to be working similar hours to me, because, night or day she was always on shift, and I was on a work trip. The room I was shown to on arrival was awful, it should never have been available, the bathroom was the size of a coffin and very claustrophobic, the room was dark , badly lit, and didn't feel clean at all. Add to this, the window in my room was boarded up with white board and insulation tape with a massive air-conditioning unit sticking out of it. Add to this that it was November, Snowing and freezing out side. The best part was the way the wind howled through the broken window. This room should NEVER have been offered, let alone be shown to a guest, it looked like a squat. I promptly complained to the hotel staff and was moved to another room, which was a huge improvement, the staff were amazing and extremely helpful. Considering the amount of competition in the area though, I think the Redbury needs to up its game and i'll not be in a hurry to come back.

My wife and I have been staying at the Redbury ( through its various name changes ) for nearly 20 years and always feel like VIPs. This is down to the welcoming staff, especially the amazing Shelley Rosario. Her wealth of knowledge of the city is outstanding and she always points us in the right direction for the best sites, restaurants etc. To be honest, Shelley is the main reason we return time after time. Daniella comes a close second to Shelley and any hotel that has such staff should be constantly grateful. Can’t wait for my next visit in May.