The Redbury New York

Check-in was smooth. Nice staff. Rooms are nice and cute (a little tiny on space, but ok). The style and ambiance of the hotel was cohesive and different from what we usually do on NYC, so it was a pleasant change. All in all, a pleasant experience.

My husband and I visited New York for the first time and stayed at Hotel Redbury from August 30-September 3. We arrived at the Hotel Redbury between 12:00-12:30 and advised the front desk we were early however could we please store our luggage until our room was ready. The male staff member said we must go through a pre check in procedure where he took our credit card details. He then advised that our room would more than likely be ready around 1pm. If not definitely by 3pm. At this time there was no mention or information given re the Hotel charging a facility fee. We went to Marta’s ( the restaurant at The Redbury) which I must tell you is excellent - food, service. It’s just wonderful. We dined there twice. We asked was the room ready after lunch and we were told no so we went exploring and didn’t get back to the Hotel well after 5pm and there was a new female staff member on who was quite haughty and insisted on the luggage tag however the lovely porter remembered who we were and assisted us to retrieve our luggage out of the storage room. Again on this check in, we weren’t advised or reminded as to a facility fee and what we would be entitled to. It was only on check out that we were presented with a bill for 4 days x $34.42 for a facility fee that gave us 2 bottles of water that were on the bedside table on check in and they quote high speed internet however this is all unsecured so be very careful and don’t use it for data you want to keep secure. At check out we were in a hurry to catch a train; I did ask why the charge and I was told it is for water & coffee. I have since emailed the Hotel and this is the reply I received ******The facility fee is a mandatory fee to all of our guests. The fee is $30.00 per day, plus applicable taxes for a total of $34.42 and includes the following: • High-speed Wi-Fi access throughout the entire hotel • Digital access to The New York Times and The Financial Times • Daily drip coffee service from 6:30am-10:30am in Café Marchio • Two bottles of water per room per day • Daily passes to New York Sports Club • Evening turndown service upon request • Printing, faxing, copy and notary services upon request •Itinerary planning and travel reservation assistance • Unlimited local and toll-free calls • Map of New York City The facility fee is explained on The Redbury and third party websites in detail. If you look at your confirmation email it will also mention the fee as well So.... I hope this helps when planning your trip to NYC and if staying at The Redbury make sure you get you money’s worth of the above. I’d like to have been reminded by front desk staff of what I was paying for daily. Can I say that the bed was comfy and the pillows too. There is lots of construction around the area and The Redbury itself is refurbishing too. A lounge/bar area it seems. Also The Hotel Concierge recommended a Gray Line Hop On Hop Off 72hour + 5 attractions for my husband that cost $358.00. The attractions were great Guggenheim, The Met, 9/11 and Top of the Rock. The hop on/hop off bus was so busy they drove past us and they stop the run at 5pm leaving you stranded in Times Square. This happened with the night time tour also. Another company goes through to 9pm Be aware of this too please. Hope this helps you plan your stay in NYC