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Travel Information
How do I make a complaint about my flight with another airline?
If your concern is about your experience on a flight that wasn’t operated by TUI – such as issues with baggage, seating, or anything onboard – the best first step is to contact the airline directly.
For anything else, we’re here to help! Please get in touch with us through our feedback form
More questions about Flying with our partner airlines
- Can I request special assistance when flying on another airline? View more details
- How do I choose my seats if I'm not flying with TUI? View more details
- How do I manage my booking if I'm flying with another airline? View more details
- I'm flying with Aer Lingus, how do I manage my booking? View more details
- I'm flying with Air Explore, how do I manage my booking? View more details
- I'm flying with Air Mauritius, how do I manage my booking? View more details
- I'm flying with Albastar, how do I manage my booking? View more details
- I'm flying with Ascend Airways, how do I manage my booking? View more details
- I'm flying with Avion Express, how do I manage my booking? View more details
- I'm flying with BA CityFlyer, how do I manage my booking? View more details
- I'm flying with British Airways, how do I manage my booking? View more details
- I'm flying with Corendon, how do I manage my booking? View more details
- I'm flying with easyJet, how do I manage my booking? View more details
- I'm flying with Emirates, how do I manage my booking? View more details
- I'm flying with Enter Air, how do I manage my booking? View more details
- I'm flying with Fly4 Airlines, how do I manage my booking? View more details
- I'm flying with Freebird Airlines, how do I manage my booking? View more details
- I'm flying with Go2Sky, how do I manage my booking? View more details
- I'm flying with KM Malta Airlines, how do I manage my booking? View more details
- I'm flying with Qatar Airways, how do I manage my booking? Check-in View more details
- I'm flying with Ryanair, how do I manage my booking? View more details
- I'm flying with SmartLynx Airlines, how do I manage my booking? View more details
- I'm flying with SunExpress, how do I manage my booking? View more details
- I'm flying with Titan Airways, how do I manage my booking? View more details
- I'm flying with Virgin Atlantic, how do I manage my booking? View more details
- I'm flying with Vueling, how do I manage my booking? View more details
- What do I do if I have connecting flights via the USA or Canada? View more details
- What do I do if my bags are damaged or lost while flying with another airline? View more details
- What if my aircraft is changed to a TUI Partner Airline after booking? View more details
- What if my flight with another airline is delayed or cancelled? View more details
- What standards do TUI Partners meet? View more details
- Where can I find updates and information about my flight if I'm not flying with TUI? View more details
- Which airlines do I need to provide Advance Passenger Information (API) for? View more details
- Which airline am I flying with? View more details
- Why am I flying with a different airline? View more details
