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Help Centre
How do I make a complaint about my flight with another airline?
If your concern is about your experience on a flight that wasn’t operated by TUI – such as issues with baggage, seating, or anything onboard – the best first step is to contact the airline directly.
For anything else, we’re here to help! Please get in touch with us through our feedback form
More questions about Flying with our partner airlines
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Can I request special assistance when flying on another airline?
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How do I choose my seats if I'm not flying with TUI?
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How do I manage my booking if I'm flying with another airline?
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I'm flying with Aer Lingus, how do I manage my booking?
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I'm flying with Air Mauritius, how do I manage my booking?
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I’m flying with American Airlines, how do I manage my booking?
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I'm flying with BA CityFlyer, how do I manage my booking?
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I'm flying with British Airways, how do I manage my booking?
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I'm flying with Corendon, how do I manage my booking?
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I'm flying with easyJet, how do I manage my booking?
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I'm flying with Emirates, how do I manage my booking?
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I’m flying with Etihad Airlines, how do I manage my booking?
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I'm flying with Fly4 Airlines, how do I manage my booking?
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I'm flying with Go2Sky, how do I manage my booking?
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I’m flying with KM Malta Airlines, how do I manage my booking?
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I’m flying with Malaysia Airlines, how do I manage my booking?
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I’m flying with Pegasus Airlines, how do I manage my booking?
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I'm flying with Qatar Airways, how do I manage my booking? Check-in
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I'm flying with Ryanair, how do I manage my booking?
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I’m flying with Singapore Airlines, how do I manage my booking?
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I'm flying with SmartLynx Airlines, how do I manage my booking?
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I'm flying with SunExpress, how do I manage my booking?
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I’m flying with Turkish Airlines, how do I manage my booking?
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I’m flying with United Airlines, how do I manage my booking?
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I'm flying with Virgin Atlantic, how do I manage my booking?
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I'm flying with Vueling, how do I manage my booking?
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What do I do if I have connecting flights via the USA or Canada?
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What do I do if my bags are damaged or lost while flying with another airline?
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What if my aircraft is changed to a TUI Partner Airline after booking?
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What if my flight with another airline is delayed or cancelled?
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What standards do TUI Partners meet?
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Where can I find updates and information about my flight if I'm not flying with TUI?
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Which airline am I flying with?
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Which airlines do I need to provide Advance Passenger Information (API) for?
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Why am I flying with a different airline?
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