How do I contact TUI whilst I'm on holiday?

Whilst you're away you can contact us 24/7. The best way to contact our team is by using the chat function in the TUI App. You can also contact us by Phone for urgent matters - we also offer a rep service at some of our hotels.

If you haven't already, download the TUI app

Call +442038303111 - calls from abroad will be charged at international rates

Find out more on our Contact Us page.

More questions about At your destination

Are there any restrictions on smoking or vaping at my hotel?
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Can I book activities like the TUI Kids' Club at the hotel on my app?
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Can I pre-book a table in the á la carte restaurant?
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How can I change my return transfer?
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What can I do if my transfer is late?
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What do I do if I have a complaint whilst on holiday?
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What do I get within my board basis?
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What time is check out at my hotel?
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What's in my hotel room?
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What's the dress code at my hotel?
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When does my All Inclusive finish at my hotel?
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Where and when can I find the pick up time?
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Will I have a TUI Rep at my hotel?
View more details

How do I contact TUI whilst I'm on holiday?

More questions about At your destination

Are there any restrictions on smoking or vaping at my hotel?

Can I book activities like the TUI Kids' Club at the hotel on my app?

Can I pre-book a table in the á la carte restaurant?

How can I change my return transfer?

What can I do if my transfer is late?

What do I do if I have a complaint whilst on holiday?

What do I get within my board basis?

What time is check out at my hotel?

What's in my hotel room?

What's the dress code at my hotel?

When does my All Inclusive finish at my hotel?

Where and when can I find the pick up time?

Will I have a TUI Rep at my hotel?

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