How do I contact TUI whilst I'm on holiday?

Whilst you're away you can contact us 24/7. The best way to contact our team is by using the chat function in the TUI App. You can also contact us by a text message and for urgent matters by Phone - we also offer a rep service at some of our hotels.

If you haven't already, download the TUI app

Call +442038303111 - calls from abroad will be charged at international rates
Text 80247 - text messages are charged at your standard network rate

Find out more on our Contact Us page.

More questions about At your destination

Can I book activities like the TUI Kids' Club at the hotel on my app?
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Can I pre-book a table in the á la carte restaurant?
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How can I change my return transfer?
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What's in my hotel room?
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What's the dress code at my hotel?
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What can I do if my transfer is late?
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What do I do if I have a complaint whilst on holiday?
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What do I get within my board basis?
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What time is check out at my hotel?
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When does my All Inclusive finish at my hotel?
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Where and when can I find the pick up time?
View more details
Will I have a TUI Rep at my hotel?
View more details

How do I contact TUI whilst I'm on holiday?

More questions about At your destination

Can I book activities like the TUI Kids' Club at the hotel on my app?

Can I pre-book a table in the á la carte restaurant?

How can I change my return transfer?

What's in my hotel room?

What's the dress code at my hotel?

What can I do if my transfer is late?

What do I do if I have a complaint whilst on holiday?

What do I get within my board basis?

What time is check out at my hotel?

When does my All Inclusive finish at my hotel?

Where and when can I find the pick up time?

Will I have a TUI Rep at my hotel?

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