Contact Us

If you have a query, take a look at our Ask a Question section. If you can’t find what you’re looking for, please feel free to contact us.

Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras.

Pre-travel Enquiries

If there’s something you want to check before you travel, we’re always on hand to help. Just click our enquiries button to get the ball rolling. It’s best to have your booking reference handy, if you’ve got one.

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HOLIDAYS AND FLIGHTS

HOLIDAYS AND FLIGHTS
  • Holidays 0203 636 1931
  • Flights 0203 451 2688
Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 18.00
Sunday 10.00 - 17.00

CRUISE

GROUPS

GROUPS

Holidays for groups of 10 or more passengers: 0203 451 2684

Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 18.00
Sunday 10.00 - 17.00

CUSTOMER WELFARE

CUSTOMER WELFARE

If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call us on 0203 451 2585 or click here for more information.

Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 18.00
Sunday 10.00 - 17.00

WEDDINGS AND RENEWAL OF VOWS

WEDDINGS AND RENEWAL OF VOWS
  • Email us
  • 0203 451 2716 (Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Please check with your network provider.)
Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 18.00
Sunday 10.00 - 17.00

TRAVEL UPDATES

TRAVEL UPDATES

The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section.

While You're Away

While You're Away

While You're Away

If you need assistance while you're away, our HolidayLine is open 24 hours a day, seven days a week.

  • Call +4433 33 365 147 (calls from abroad will be charged at international rates)
  • Text 80247 (text messages are charged at your standard network rate)

CRUISE - ONBOARD

CRUISE - ONBOARD

If you’re onboard, just pop along to reception. If you’re on the Stay part of your Cruise & Stay holiday, please call our dedicated HolidayLine.

ISSUES WHILE YOU'RE AWAY

ISSUES WHILE YOU'RE AWAY

If you have an issue whilst on holiday with us, please ensure you inform your TUI representative, the accommodation management or airline staff immediately. We’ll do our best to resolve your problem on the spot. If we cannot resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.

When You Get Home

COMPLAINTS

COMPLAINTS
  • To make a complaint, please complete our online form.
  • Please provide as much information as possible, including your booking reference and holiday dates, where applicable.
  • Alternatively, call us on 0203 451 2699

PRAISE & FEEDBACK

PRAISE & FEEDBACK

To praise a member of staff, please use this form.

FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS

FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS
  • To find out more about flight delay compensation, please click here.
  • Use this form to contact us about a delayed flight. Please have your flight number handy.
  • For luggage claims please use this form to find the best option for you.
Still can't find what you're looking for ?

LIVE CHAT

LIVE CHAT
Live chat is unavailable
Our contact centre opening hours are: Monday - Friday 09.00 - 19.00 Saturday 09.00 - 18.00 Sunday 10.00 - 17.00 If you are contacting us during this time, unfortunately all our advisors are busy right now - but someone will be with you as soon as possible.

We're really sorry - all of our travel experts are busy right now. Please try again later.

Or, give us a call on 02034512688. Our opening hours are:

  • Monday-Sunday
  • 9am-9pm