Will I have a TUI Rep at my hotel?
While you're away, you can speak to us anytime. We're available 24/7 via the TUI app. We also offer a rep service at some of our hotels.
You can find out whether your hotel offers a rep service in the "about the hotel" tab on the hotel details page.
You can also read more about the service by visiting our Service While You’re On Holiday | TUI.co.uk page.
More questions about At your destination
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Can I book activities like the TUI Kids' Club at the hotel on my app?
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Can I pre-book a table in the á la carte restaurant?
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How can I change my return transfer?
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How do I contact TUI whilst I'm on holiday?
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What's in my hotel room?
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What's the dress code at my hotel?
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What can I do if my transfer is late?
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What do I do if I have a complaint whilst on holiday?
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What do I get within my board basis?
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What time is check out at my hotel?
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When does my All Inclusive finish at my hotel?
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Where and when can I find the pick up time?
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