Where and when can I find my departure coach pick-up time?

You'll find your pick-up time in the TUI App 48 hours before departure.

Can't see it yet? No worries – just open the app chat and message us, or call our customer service team on +44 203 830 3111. Please note that international call charges apply when calling from abroad.

More questions about At your destination

Are there any restrictions on smoking or vaping at my hotel?
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Can I book activities like the TUI Kids' Club at the hotel on my app?
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Can I pre-book a table in the á la carte restaurant?
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How can I change my return transfer?
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How do I contact TUI whilst I'm on holiday?
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What can I do if my transfer is late?
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What do I do if I have a complaint whilst on holiday?
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What do I get within my board basis?
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What time is check out at my hotel?
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What's in my hotel room?
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What's the dress code at my hotel?
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When does my All Inclusive finish at my hotel?
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Will I have a TUI Rep at my hotel?
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Where and when can I find my departure coach pick-up time?

More questions about At your destination

Are there any restrictions on smoking or vaping at my hotel?

Can I book activities like the TUI Kids' Club at the hotel on my app?

Can I pre-book a table in the á la carte restaurant?

How can I change my return transfer?

How do I contact TUI whilst I'm on holiday?

What can I do if my transfer is late?

What do I do if I have a complaint whilst on holiday?

What do I get within my board basis?

What time is check out at my hotel?

What's in my hotel room?

What's the dress code at my hotel?

When does my All Inclusive finish at my hotel?

Will I have a TUI Rep at my hotel?

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