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Travel InformationTUI Help Centre
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Check out these other popular FAQ topics.
Before you go
- Can I book a single room?
- Can I book Multi-Centre holidays online?
- How do I add on a special request?
Airport, flights and luggage
- Do I need any additional information for my API if I’m travelling to the USA?
- Do I need an Electronic Travel Authorisation (ETA)?
- My birthday is on a leap year, so how do I go about entering my API details?
On holiday
- Can I book activities like the TUI Kids' Club at the hotel on my app?
- Can I pre-book a table in the á la carte restaurant?
- How can I change my return transfer?
When you get back
- How do I leave feedback for you?
- How do I make a complaint about my holiday?
- I had an accident whilst on holiday, how do I report this?
Marella Cruises
- Are Marella Cruise excursions suitable for less-mobile passengers and wheelchair users?
- Are the Marella Cruise ships suitable for the less mobile and wheelchair users?
- Can a Marella Cruise cater for customers who are deaf, hard of hearing, blind or visually impaired?
Other useful topics
myTUI account
- Can I cancel or amend my holiday through a myTUI customer account?
- How do I create a myTUI customer account?
- How do I update my personal details in a myTUI customer account?
- I booked my holiday in a shop, can I use the myTUI customer account?
- I can’t see all of my current holiday bookings in my myTUI account, what do I do?
- I haven’t received an account verification email, what do I do?
- I have forgotten my myTUI customer account password, what do I do?
- I want to unsubscribe from marketing emails, how do I do this?
- What is the myTUI customer account?
- Where can I find out more about holiday extras?
- Why aren’t my previous bookings showing in my account?
Security and protection
- Are the personal details I provide on your website secure?
- How can I access my personal data?
- How can I avoid phishing scams when checking messages remotely?
- How can I protect my personal information on social media?
- How does Multifactor Authentication (MFA) enhance security?
- Is it safe to use public Wi-Fi for sensitive information?
- What are the best practices for creating strong passwords and PINs?
- What is ATOL protection?
TUI app
- Can I get the TUI app on an Android phone or tablet?
- Can I get the TUI app on an iPhone or iPad?
- Do you have a reward scheme for loyal customers?
- How important is it I take my phone away with me? Will I really need it?
- Is there a TUI app for Lapland?
- I have a problem or a question in regards to the TUI app