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Help Centre
Travel Information
How do I add on a special request?
After booking your holiday, you can add special requests through Manage My Booking or by contacting us. We'll note your request and share it directly with your hotel.
While we can't promise every request will be possible, your hotel will do everything they can to make it happen for you.
More questions about Booking your holiday
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Can I book a single room?
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Can I book Multi-Centre holidays online?
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How do I book interconnecting rooms?
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How do I know my booking is confirmed?
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How do I upgrade or add extras to my holiday?
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How do I use a promo code on your website?
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How much do you charge for infants?
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How old do I need to be to book a holiday?
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I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial?
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I've just booked my holiday - When can I expect to receive more information about my holiday?
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Is there anything we can book for a special occasion?
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I don't live in the UK - Can I book with you?
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What are the Package Travel and Linked Travel Arrangement Regulations 2018?
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What do I do if I get technical difficulties while I'm booking?
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When will I receive my itinerary for my Lapland trip?
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Why's the website charging me the same price for a child and an adult?
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Why won't the website let me enter my full name?
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Will I need to pay a deposit at my hotel?
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