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Travel InformationTUI Help Centre
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Looking for something else?
Check out these other popular FAQ topics.
Looking for something else?
Check out these other popular FAQ topics.
Airport, flights and luggage
- Do I need any additional information for my API if I’m travelling to the USA?
- Do I need an Electronic Travel Authorisation (ETA)?
- My birthday is on a leap year, so how do I go about entering my API details?
Assisted travel and health requirements
- Can TUI guarantee that my access requirements will be fulfilled?
- One of the TUI products I hope to purchase/ have purchased is noted as “generally suitable” or “not generally suitable” for persons with reduced mobility - What does this mean?
- What if I require more precise information on the suitability or accessibility of a TUI product?
Contact us
- Can I contact you via live chat?
- How do I sign up to hear about any offers?
- Where's my nearest TUI Store?
Cruises
- Are Marella Cruise excursions suitable for less-mobile passengers and wheelchair users?
- Are the Marella Cruise ships suitable for the less mobile and wheelchair users?
- Can a Marella Cruise cater for customers who are deaf, hard of hearing, blind or visually impaired?
myTUI account and TUI app
- Can I cancel or amend my holiday through a myTUI customer account?
- How do I create a myTUI customer account?
- How do I update my personal details in a myTUI customer account?