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Flight information

What happens if my flight is delayed or cancelled?

At TUI, we always do our very best to make sure your flight is on time, and we're regularly one of the top performing airlines in the UK.  That said, sometimes things do go wrong, and in these cases, we'll try to make sure any disruption to your journey is kept to a minimum.

You can check for flight delays on our Flight Departures page. Please continue to check in as normal unless we’ve contacted you with different instructions. 
 
If you're denied boarding, or your flight is cancelled or delayed for at least 3 hours, please speak to staff at the check-in desk or boarding gate to see information that states what your rights are when it comes to things like compensation or assistance.

For more information visit Flight Delays with TUI Airways

If you’re travelling with another airline visit What if my flight with another airline is delayed or cancelled?

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