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Airport, flights and luggage

Checking in for your flight

I'm on the My Booking page. When I click on Check-in, nothing happens - what's going wrong?

TUI Airways flights
Firstly, make sure that you've entered your email address in the lead customer email box at the top of the page. This is the address that we'll use to send confirmation of your selected seats, any extras you book and any special assistance you request.

If you can't click on the Check-in button, it means that online check-in isn't open for your flight yet. Visit our Check-in and Airport FAQs webpage for information on online check in opening times.

Just so you know, TUI Airways flights have a flight number that starts with TOM or BY.

Please contact us if you're having difficulty in checking in online.

If you’re flying with another airline, visit our Help centre for information about Flying with our partner airlines.

More questions about Checking in for your flight

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