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Airport, flights and luggage

Checking in for your flight

I have received an error message while trying to check in online for my TUI flight. What should I do?

Online check-in error

If you see an error during online check-in, it could be due to:

  • A temporary system issue
  • Travel restrictions at your destination
  • Check-in has closed for your flight

What to do next

No need to contact us. Simply go to the TUI check-in counter at the airport. Our team will help you with:

  • Checking your travel documents
  • Dropping off your bags
  • Getting your boarding passes

This service is completely free.

When to arrive at the airport

Check-in opens:

  • Short and mid-haul flights: at least 2.5 hours before departure
  • Long-haul flights: at least 3.5 hours before departure

Make sure you arrive with enough time to complete check-in and security.

More questions about Checking in for your flight

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