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Airport, flights and luggage

Checking in for your flight

I’ve already checked in online, but a member of my party can’t travel. What do I need to do?

If you’ve already checked in online and someone in your party can no longer travel, please tell a member of our airport team at the check-in desk when you arrive at the airport.

If you’re using a self-service bag drop kiosk, don’t use the boarding card of the person that isn’t travelling to print any luggage labels. This may cause delays during luggage security checks and potentially the removal of those bags from the aircraft.

Depending on the reason they’re unable to travel, they may be able to make a claim through their travel insurance provider. We recommend checking their policy for more information.

More questions about Checking in for your flight

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