Westgate Las Vegas Resort and Casino

I visit Las Vegas often as I have family there, so I went for a trip Dec. 26-30, 2019. The check-in process was fairly fast and I was offer an upgraded room to one of the newly refurbished rooms for $20 more a night. I accepted the upgrade and the room's decor was an upgrade from my last visit and I was pleased. What was disappointing was the lack of cleanliness in two areas: my room was only cleaned once in my four day stay after I called housekeeping to report the oversight twice and on my arrival day, someone had left their food tray outside of their door and the tray sat there from about 3pm until the next day about 11am. The situation with the elevators was also annoying. The elevators at the newly improved end of the hotel do not operate after midnight and the main tower's elevators are in use, so of course the wait is obnoxious and grossly inconvenient. I did not feel like this was the value for what I paid and will most likely choose another hotel when I return in April.

My husband and I stayed at Westgate a few weeks ago and our stay was very pleasant! I was not expecting too much because we do not typically stay off the strip. But the rooms were nice and renovated. The resort itself is quite huge but luckily the employees were super friendly and helpful. An employee that stuck out to me was a window washer named Dallas (I think that was his name) he was very charming and funny. He helped me find the “superbook” where my husband was at, he even walked me over there! We chatted for a bit and he ended up recommending us to eat at Benihana for dinner which was delicious! We will definitely be back as soon as we can thanks to Dallas and the amazing staff at Westgate!

I stayed at Westgate during CES and amidst the Hussle and bustle Westgate was a nice place to wind down after being at a convention all day. I stayed at a hotel on the strip during CES last year and it was terrible especially having to take a car to the Las Vegas convention center so I was glad when my company booked our rooms at Westgate this year. The hotel is walking distance to the convention center which was great because I did not have to sit in traffic and was able to get some cardio in everyday. The 1st day I arrived at Westgate the hotel was extremely busy but was understandable being that the next day was the 1st day of CES. My coworker had already checked into our room so when I arrived I was struggling to find the guest elevators when a very nice employee named Dallas offered to assist me (per our convo I think he said he was a window cleaner). He was so nice he even helped me carry 1 of my luggage to the elevator bank. I ended up seeing him the next day and he totally remembered me from the day prior and offered to give me walking directions to the convention center which was so helpful because I got to the convention center super fast! I was so amazed with how friendly and personable he was. He also gave me great recommendations on where to eat in the hotel, my personal favorite was “Rikki Tiki Sushi” where I sat at the bar and was able to get a quick yummy bite after the convention. I will definitely stay here again during the next CES and hopefully during an actual vacation soon!