The Luxor

Great service and accommodation's at a reasonable price! The food was much better than expected at the restaurants and the waitresses and servers were very friendly. Stayed in the updated tower and the rooms were very clean and comfortable.

I have always had a special love for the LUXOR Resort & Hotel. Not just because it’s one of the iconic hotels, but also is the first hotel you will notice after a 4-5-hour drive from California. As you come down the 15 freeway, on a dark desert night, you see the bright laser light lighting up the sky. It’s the light at the end of the never-ending road, it’s the light to freedom. ;0) This time around after my stay at LUXOR on August 13th for my birthday that light has vanished. As I was waiting in the long line to check in, I noticed one of the reasons the line was so long is that people weren’t paying attention, they were on the phones and not paying attention when the next clerk freed up. As I was waiting for my turn, I saw at the end of the check-in desk clients leaving so I immediately started walking towards the clerk. As I was walking down, she decided to walk towards the line to grab the next inline…. I raised my hand and said I was next. Well, she didn’t believe me and she though I had cut the line and continue to question me 3 more times before looking back and checking with the person behind me. I politely said, I noticed when your last clients left so I started walking towards your open desk, but she didn’t seem to believe me and kept a mean attitude through the rest of the checking process. She asked how many nights I was staying, and as I gave her my ID and Credit card, I said I had a reservation for 2 nights and I was checking in on my birthday, so I politely ask for a complementary upgrade as a joke, but her attitude was so rude that it just matters worse. After I paid $40 Resort fees per day, $10 parking per day, on top of my reservation costs, I got my room keys. I was so looking forward to spending sometime in the pool with my wife and my 13th year old daughter. When we got to the pool, there were 2 sections, one sectioned had all the nice umbrellas, and waterfalls, and chairs and beds were nicely arranged, but the pool was not free. There were signs all around the pool to check with the front desk for payment options for this pool. The 2nd section of the pool, there were no chairs, no umbrellas, the weather over 105 degrees Fahrenheit and no shade, just a few pool beds, wet towels all over the floor, waterfalls not working, and place poorly kept. So, I went to the bar to order drinks… I was offered their “hard plastic LUXOR memorabilia $30-dollar cup” But it was just a cheap plastic cup, 7-11 cups are a lot more durable.

We planned on staying in and then going down to play slots after a few cup of coffee and it didn't work out for us at all.And we had the the worse check in experience ever. We waited for over thirty minutes to get out room keys.