Feedback on your flight and airport experience Your questions answered. Showing 11 questions related to "Feedback on your flight and airport experience" How do I claim my flight delay compensation? I've made a flight delay claim through a solicitor. What happens next? I didn't receive my dreamliner experience, am I entitled to a refund? I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund? I experienced a flight delay on a TUI flight, am I entitled to compensation? I have completed the Delayed Flight online form - what happens now? I was charged an excess baggage charge at the airport, am I entitled to a refund? My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation? What if my purchase from the TUI onboard shopping service isn't working? Why didn't I get the seats that I chose using Select Your Seat? Will I get a refund of my APD? Didn't find what you were looking for? Try searching again Search suggestions Can I check in online? Will I have to pay any fees to cancel my holiday? How do I make a complaint about my holiday? Looking for something else? Everything you need to know in one place Assisted travel and health requirements Contact us Cruises myTUI account and TUI app Payments and insurance Search, book and amending your holiday While on holiday