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Airport, flights and luggage

Feedback on your flight and airport experience

What if my purchase from the TUI onboard shopping service isn't working?

We want you to be happy with every purchase! Here's how we can help:

For quick returns (within 28 days):

  • Return any unused item with your original receipt for a full refund
  • No questions asked!

For faulty products (after 28 days):

  • We'll provide a full refund for faulty items

Products with brand guarantees

  • Our expert brand partners are available for product support – if you’re unsure please contact us.

Where to send returns:

After Travel Customer Support
TUI UK & I
71/72 Kingsway 
The Kingsway
Swansea
​​​​​​​SA1 5JE

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