I was charged an excess baggage charge at the airport, am I entitled to a refund?

There may be a charge if you exceed the baggage allowance stated on your documentation or on your pre-booked extras receipt. Any queries must be raised at the airport as refund can't be processed in the UK.

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How do I claim my flight delay compensation?
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I was charged an excess baggage charge at the airport, am I entitled to a refund?

More questions about Feedback on your flight and airport experience

How do I claim my flight delay compensation?

I've made a flight delay claim through a solicitor. What happens next?

I didn't receive my dreamliner experience, am I entitled to a refund?

I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund?

I experienced a flight delay on a TUI flight, am I entitled to compensation?

I have completed the Delayed Flight online form - what happens now?

My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation?

What if my purchase from the TUI onboard shopping service isn't working?

Why didn't I get the seats that I chose using Select Your Seat?

Will I get a refund of my APD?

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