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Travel Information
Will I get a refund of my APD?
If you have been unable to travel on your holiday and we can confirm this, then we are able to refund the Air Passenger Duty that was included in your holiday cost once the date you were due to return from holiday has passed. Please contact us via our online form.
More questions about Feedback on your flight and airport experience
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How do I claim my flight delay compensation?
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I've made a flight delay claim through a solicitor. What happens next?
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I didn't receive my dreamliner experience, am I entitled to a refund?
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I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund?
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I experienced a flight delay on a TUI flight, am I entitled to compensation?
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I have completed the Delayed Flight online form - what happens now?
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I was charged an excess baggage charge at the airport, am I entitled to a refund?
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My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation?
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What if my purchase from the TUI onboard shopping service isn't working?
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Why didn't I get the seats that I chose using Select Your Seat?
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