Customer account Your questions answered. Showing 11 questions related to "Customer account" Can I cancel or amend my holiday through a myTUI customer account? How do I create a myTUI customer account? How do I update my personal details in a myTUI customer account? I booked my holiday in a shop, can I use the myTUI customer account? I can’t see all of my current holiday bookings in my myTUI account, what do I do? I haven’t received an account verification email, what do I do? I have forgotten my myTUI customer account password, what do I do? I want to unsubscribe from marketing emails, how do I do this? What is the myTUI customer account? Where can I find out more about holiday extras? Why aren’t my previous bookings showing in my account? Didn't find what you were looking for? Try searching again Search suggestions Can I check in online? Will I have to pay any fees to cancel my holiday? How do I make a complaint about my holiday? Looking for something else? Everything you need to know in one place Airport, flights and luggage Assisted travel and health requirements Contact us Cruises Payments and insurance Search, book and amending your holiday While on holiday