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Assisted travel and health requirements

Assisted travel - general information

I have a severe nut allergy, how do I inform the airline?

Informing TUI Airline About Your Severe Nut Allergy

If you have a severe nut allergy, here's how to inform TUI Airline:
1. Contact TUI at least four days before your flight to notify them about your allergy
2. Speak with staff at the gate on your travel day if you wish to pre-board to clean your seating area
3. The cabin crew will make an announcement asking other passengers not to open nut products

Please note that while TUI ensures no peanuts are used in their inflight meals, they cannot guarantee a completely allergen-free environment. Some food items may have "may contain traces of nuts" labeling, and other passengers might bring nut products onboard.

Remember to:

  • Always carry your allergy medication/EpiPen in your hand luggage
  • Inform the cabin crew about your allergy when boarding

This approach helps TUI accommodate your needs while ensuring your safety during the flight.​​​

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