Circus Circus

Spent four nights here and enjoyed the experience. The staff was pleasant and the room was fine. Nothing elaborate at all, just comfortable beds, nice hot water in the showers and good housekeeping service. Got a free buffet and the food was not bad at all. Lots to choose from and prepared nicely. The casino is pretty standard, perhaps a little quiet compared to others on the Strip. I only do slots so I can't say how the table games were. The location leaves a lot to be desired, but I wanted to give this hotel a try because I want to experience as many different major hotel stays as I can in Vegas. One negative thing - the ice machine on our floor was being repaired. Our hotel key doesn't allow us access to other floors so I couldn't get ice there either. The front desk said they would send someone up with ice, but they never did. When I complained about it the next day, they sent someone up right away. I didn't do the Adventure Dome or even watch any of the circus performances as I had done those in the past. I mainly wanted to give the hotel a shot and it was fine. I don't use them, but others might like if they put a coffee maker in the room. They did have a safe though, so that was good. I want to give a shout-out to the hotel security. About 1:00 o'clock in the morning they knocked on our door to check on us. I didn't close the door completely and they wanted to let us know and verify everything was okay. I appreciated that. It's not as bad a place as many would have you believe. The main con is the location.

My first time in the states travelling alone, I came over for several nights to watch the Conor mcgregor fight, as many people have stated for the amount you pay the rooms were the same as staying in a £30 a night room in the centre of Birmingham, I broke my knee on my 3rd night and was bedridden for 2 days I was struggling hadn’t eaten, hadn’t drank, I asked if there was any possibility I could get something delivered I had my credit card I just couldn’t move, they said sorry sir this is not our responsibility it is yours, there was a guy who worked in bell desk his name was Eddie prinz he was the only reason I have this place a star he went above and beyond and made my trip less painful, came to my room with buckets of ice, got my mobility scooter to my room, even helped me move around so I could get changed, he was absolutely terrific, the manager of the establishment said to me because I didn’t come with a disability they cannot accomodate the issue that occurred, she was incredibly rude, this company apparently has been bought over by treasure Island so I won’t ever be staying there either.

Okay to start, the hotel is located in a really bad area. So if you are looking for a nice area or view, this is not it. When we arrived right away we could tell by the parking garage that this was going to be a bad experience. Just to clarify my husband and I have been to Vegas many times. He also has a plant in Vegas that he comes to for work a few times a year. This stay we had our kids and came for a college Fastpitch tournament. The tournament is a stay and play so we had to stay with our team. Our team chose this because it had an amusement park and thought it would be fun for the team. Wrong! This place is not only super dirty but unsafe! We got our room and right away you see the rooms are very dated. Cabinets are scrapped up and look like they have been put through the ringer, all of the furniture is worn and very old. That wouldn’t be so horrible, but our room was also beyond dirty. I will attach photos. We called for extra pillows and house keeping told me they would see what they could do. 30 min later we got 2 pillows after I asked for 4. After noticing how dirty our room was we went to the front desk to ask to switch rooms and complain. The front desk said to us, well for your rate and being on the strip what do you expect. Excuse me, $640 is not a deal and we at least expect the room to be clean. He didn’t care in the least. Got our new room. This one was a bit cleaner than the last. Very primitive rooms not any counter space to put your bags and for our family of 4 we had 3 towels and 2 wash cloths. No fridge or microwave not even a coffee pot. The manager that we talked to a 2nd time told us that she really didn’t care about our complaints. When we asked her if she would feel safe leaving her teenage daughter in the adventure dome, she said she couldn’t answer that question and she wouldn’t. This hotel doesn’t care about your stay and the customer service is the worst we have ever been subjected to. They don’t care if the hotel is even clean. A lady at Treasure Island told us that you NEVER stay at Circus Circus EVER! And everyone in Vegas knows that. Also be ready for housekeeping to be knocking on your door at 8:40am because we didn’t have a do not disturb sign we couldn’t put it out. She also tried to get in at 9:15, 9:45 and 10. We finally opened the door and she just came right in and started cleaning we had to tell her to hold on, our daughter is showering, would she please wait. But because she couldn’t speak English she didn’t understand us. Thank God her boss walked up and said.. what is she doing? We said we didn’t know but we were not ready for her to come in. She got her out. This has been a complete joke. We would have loved to leave right away but unfortunately as soon as we checked in they charged us $640 so we couldn’t get our money back. Please notice the dirty room and hair left in the bed!!!