With TUI you can now book your whole holiday or just the bits that suit you – just the flight, your accommodation, your car hire and much more.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate
Depending on which combination of products you choose to book, your terms and conditions will vary.
The following details the different types of products available and the applicable terms and conditions:
TUI Package Holiday
This product offers you combinations of TUI hotels and TUI Airways flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018, as well as other benefits, such as hand picked accommodation, local assistance, etc.
To view our TUI Package Holiday terms and conditions for all holidays booked before 17/03/20 or after 01/06/20 please click here.
To view our TUI Package Holiday terms and conditions for all holidays booked after 17/03/20 but before 02/06/20 please click here.
TUI Airways flights
This product offers you a great selection of TUI Airways flights from over 20 UK airports to an even larger number of destinations at competitive prices. To view our TUI Airways flight terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.
TUI Hotel Only
This product offers you a great selection of TUI Hotels from a wide range of countries at competitive prices. To view our TUI Hotel Only terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.
Coronavirus Free Amendment Policy
TUI Holidays, Accommodation and Flight Only
As an exception to our standard booking conditions, some bookings are subject to fee-free changes up until 21 OR 28 days before departure, depending on the booking and travelling dates.
Bookings eligible for fee-free changes up until 21 days before departure
For these bookings, the free change must be made no later than 21 days before your original departure date. Any amendment within 21 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• Bookings made between 23 November 2020 and 30 November 2020, with a departure date before 31 October 2021
• Bookings made between 22 December 2020 and 9 February 2021, with a departure date before 31 October 2021
Bookings eligible for fee-free changes up until 28 days before departure
For these bookings, the free change must be made no later than 28 days before your original departure date. Any amendment within 28 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• Any booking travelling before 31 July 2021
• Bookings travelling between 1 August 2021 and 31 October 2021, if booked on or after 10 February 2021
These terms are only applicable for customers on a TUI Airways flight. The policy does not include bookings travelling with a third-party airline unless you amend to a holiday with the same carrier. For both new and existing customers, you can amend the date, duration, accommodation, or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price.
Marella Cruises
As an exception to our standard booking conditions, some bookings are subject to fee-free changes up until 21 OR 28 days before departure, depending on the booking and travelling dates.
Bookings eligible for fee-free changes up until 21 days before departure
For these bookings, the free change must be made no later than 21 days before your original departure date. Any amendment within 21 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• New bookings made between 1 October 2020 and 7 February 2021, with a departure date before 31 October 2021
Bookings eligible for fee-free changes up until 28 days before departure
For these bookings, the free change must be made no later than 28 days before your original departure date. Any amendment within 28 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• Any booking travelling before 25 October 2021
• Bookings travelling between 26 October 2021 and 31 October 2021, if booked between 8 February 2021 and 30 April 2021
These terms are only applicable for customers on a TUI Airways flight. The policy does not include bookings travelling with a third-party airline unless you amend to a holiday with the same carrier. For both new and existing customers, you can amend the date, duration, accommodation, or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price.
TUI River Cruises
As an exception to our standard booking conditions, some bookings are subject to fee-free changes up until 21 OR 28 days before departure, depending on the booking and travelling dates.
Bookings eligible for fee-free changes up until 21 days before departure
For these bookings, the free change must be made no later than 21 days before your original departure date. Any amendment within 21 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• New bookings made between 22 October 2020 and 7 February 2021, with a departure date before 31 October 2021
• Bookings made before 22 July 2020 to travel before 31 October 2021
Bookings eligible for fee-free changes up until 28 days before departure
For these bookings, the free change must be made no later than 28 days before your original departure date. Any amendment within 28 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• Any booking travelling before 31 July 2021
• Bookings travelling between 1 August 2021 and 31 October 2021, if booked between 8 February 2021 and 30 April 2021
This policy includes customers travelling on a third-party airline. For both new and existing customers, you can amend the date, duration, accommodation, or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price.
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