With TUI you can now book your whole holiday or just the bits that suit you – just the flight, your accommodation, your car hire and much more.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate
Depending on which combination of products you choose to book, your terms and conditions will vary.
The following details the different types of products available and the applicable terms and conditions:
TUI Package Holiday
This product offers you combinations of TUI hotels and TUI Airways flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018, as well as other benefits, such as hand picked accommodation, local assistance, etc.
To view our TUI Package Holiday terms and conditions for all holidays booked before 17/03/20 or after 01/06/20 please click here.
To view our TUI Package Holiday terms and conditions for all holidays booked after 17/03/20 but before 02/06/20 please click here.
TUI Airways flights
This product offers you a great selection of TUI Airways flights from over 20 UK airports to an even larger number of destinations at competitive prices. To view our TUI Airways flight terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.
TUI Hotel Only
This product offers you a great selection of TUI Hotels from a wide range of countries at competitive prices. To view our TUI Hotel Only terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.
- Click here for Promotions and Discounts Terms and Conditions
River Cruise Satisfaction Promise
Offer valid for all TUI River Cruises bookings departing before 25th October 2021. This offer only applies to the Cruise part of your holiday – that is: the transfers to and from the ship, your time onboard, and our shore experiences. This offer does not apply if your issue relates to Events Beyond Our Control. Examples of events beyond our control are but not limited to: war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, unavoidable and unforeseen technical problems with transport, closed or congested airports or ports, weather, high or low water, the imposition of sanctions or other Governmental action and any other similar events. To take advantage of this offer, if things go wrong during your holiday you must tell a member of our onboard team as soon as possible so that they can try to solve the issue for you there and then. If you are still not satisfied, you must raise a complaint with our onboard Cruise Director so that they can investigate further and do everything possible to provide you with the holiday you expect. If the Cruise Director cannot solve your issue, please contact our specialist River Cruise team within 7 days of coming home, and they will help with your Holiday Satisfaction Promise compensation. If you do not accept the resolution offered, then your rights under TUI’s standard complaints procedure remain. Please see www.tui.co.uk/river-cruises or the relevant brochure for full booking terms and conditions that apply. This may be amended or withdrawn at any time without notice.
Coronavirus Free Changes Policy
TUI Holidays, Accommodation and Flight Only
As an exception to our standard booking conditions, some bookings are subject to fee-free changes, depending on the booking and travelling dates.
Bookings eligible for fee-free changes up until 14 days before departure
For these bookings, the free change must be made no later than 14 days before your original departure date. Any amendment within 14 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• Any booking travelling before 31 October 2021
These terms are only applicable for customers on a TUI Airways flight. The policy does not include bookings travelling with a third-party airline unless you amend to a holiday with the same carrier. For both new and existing customers, you can amend the date, duration, accommodation, or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price. Just so you know, for any bookings where you’ve previously made a free change and applied a rebooking incentive, if you then make any further free changes, the rebooking incentive value will not be carried over.
Marella Cruises
As an exception to our standard booking conditions, some bookings are subject to fee-free changes, depending on the booking and travelling dates.
Bookings eligible for fee-free changes up until 14 days before departure
For these bookings, the free change must be made no later than 14 days before your original departure date. Any amendment within 14 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• International departures - any booking travelling up to & including 31st October 2021
Bookings eligible for fee-free changes up until 28 days before departure
For these bookings, the free change must be made no later than 28 days before your original departure date. Any amendment within 28 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• All sailings departing from UK - any booking travelling up to & including 31st October 2021
These terms are only applicable for customers on a TUI Airways flight. The policy does not include bookings travelling with a third-party airline unless you amend to a holiday with the same carrier. For both new and existing customers, you can amend the date, duration, accommodation, or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price. Just so you know, for any bookings where you’ve previously made a free change and applied a rebooking incentive, if you then make any further free changes, the rebooking incentive value will not be carried over.
TUI River Cruises
As an exception to our standard booking conditions, some bookings are subject to fee-free changes, depending on the booking and travelling dates.
Bookings eligible for fee-free changes up until 14 days before departure
For these bookings, the free change must be made no later than 14 days before your original departure date. Any amendment within 14 days of the departure date will be subject to our standard booking terms and conditions. This relates to the following bookings:
• All bookings travelling on or before 31 October 2021
This policy includes customers travelling on a third-party airline. For both new and existing customers, you can amend the date, duration, accommodation, or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price. Just so you know, for any bookings where you’ve previously made a free change and applied a rebooking incentive, if you then make any further free changes, the rebooking incentive value will not be carried over.
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