Booking Terms and Conditions

With TUI you can now book your whole holiday or just the bits that suit you – just the flight, your accommodation, your car hire and much more.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate

Depending on which combination of products you choose to book, your terms and conditions will vary.

The following details the different types of products available and the applicable terms and conditions:

TUI Package Holiday

This product offers you combinations of TUI hotels and TUI Airways flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018, as well as other benefits, such as hand picked accommodation, local assistance, etc.

To view our TUI Package Holiday terms and conditions for all holidays booked before 17/03/20 please click here.

To view our TUI Package Holiday terms and conditions for holidays booked on and from 17/03/20 to 31/05/20 please click here

To view our TUI Package Holiday terms and conditions for Marella Cruise and TUI River Cruises booked on or from 17/03/20 to 31/05/20 please click here.

Coronavirus Free Amendment Policy

From 17th March 2020, if you have an existing booking, and are due to travel on or before 30th June 2020, you can amend your booking to a holiday starting at a later date, with no amendment fee. The free amendment must be made no later than 7 days before your original departure date. Any amendment within 7 days will be subject to normal booking terms and conditions. This includes both Marella Cruises and TUI River Cruises. These terms are applicable for customers on TUI Airways and 3rd Party Flights. However, if you were originally travelling with a 3rd Party Airline you must amend to a holiday that has flights with the same carrier. If you want to amend to a holiday which includes flights with a different 3rd Party Airline, the normal booking terms and conditions apply.

If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price.

This policy will be in place up to and including 31st May 2020.

TUI Airways flights

This product offers you a great selection of TUI Airways flights from over 20 UK airports to an even larger number of destinations at competitive prices. To view our TUI Airways flight terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.

TUI Hotel Only

This product offers you a great selection of TUI Hotels from a wide range of countries at competitive prices. To view our TUI Hotel Only terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.

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We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.

Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN

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All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website.

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