With TUI you can now book your whole holiday or just the bits that suit you – just the flight, your accommodation, your car hire and much more.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate
Depending on which combination of products you choose to book, your terms and conditions will vary.
The following details the different types of products available and the applicable terms and conditions:
TUI Package Holiday
This product offers you combinations of TUI hotels and TUI Airways flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018, as well as other benefits, such as hand picked accommodation, local assistance, etc.
To view our TUI Package Holiday terms and conditions for all holidays booked before 17/03/20 or after 01/06/20 please click here.
To view our TUI Package Holiday terms and conditions for all holidays booked after 17/03/20 but before 02/06/20 please click here.
Coronavirus Free Amendment Policy
TUI Holiday Bookings
As an exception to our normal booking conditions, if you have an existing booking, booked before 22 December 2020 to travel before 30 April 2021, then you can amend your holiday fee-free to any holiday that's on sale. If you make a new booking between 22 December 2020 and 28 February 2021, to travel before 31 October 2021, then you can also amend fee-free to any holiday that's on sale. The free amendment must be made no later than 21 days before your original departure date. Any amendment with 21 days will be subject to normal booking terms and conditions. These terms are only applicable for customers on a TUI Airways flight. The policy does not include bookings travelling with a third-party airline unless you amend to a holiday with the same airline carrier. You can amend the date, duration, accommodation or destination fee free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price. This policy includes package, accommodation and flight only bookings.
Marella Cruises Bookings
As an exception to our normal booking conditions, any new or existing Marella Cruises booking, travelling before 30 April 2021, can amend fee-free to any holiday that's on sale. If you make a new booking between 01 October 2020 and 28 February 2021, to travel between 1 May 2021 and 31 October 2021, then you can also amend fee-free to any holiday that's on sale. The free amendment must be made no later than 21 days before your original departure date. Any amendment within 21 days will be subject to normal booking terms and conditions. These terms are only applicable for customers on a TUI Airways flight. The policy does not include bookings travelling with a third party airline unless you amend to a holiday with the same carrier. For both new and existing customers, you can amend the date, duration, accommodation or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price.
TUI RIVER CRUISES BOOKINGS
If you make a new booking between 21 October 2020 and 28 February 2021, to travel between 1 May 2021 and 31 October 2021, then you can amend fee-free to any holiday that's on sale. The free amendment must be made no later than 21 days before your original departure date. Any amendment within 21 days will be subject to normal booking terms and conditions. This policy includes customers travelling on a third-party airline. If you amend after this date, please refer to your booking terms and conditions to see the applicable fees. You can amend the date, duration, accommodation or destination fee-free. However, name changes will still incur a fee. If you opt for a more expensive holiday, you will need to pay the difference in price. If you change to a cheaper holiday, we will refund any balance overpaid versus the new holiday price.
TUI Airways flights
This product offers you a great selection of TUI Airways flights from over 20 UK airports to an even larger number of destinations at competitive prices. To view our TUI Airways flight terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.
TUI Hotel Only
This product offers you a great selection of TUI Hotels from a wide range of countries at competitive prices. To view our TUI Hotel Only terms and conditions please click here. As this is a single component, the Package Travel, Package Travel and Linked Arrangements Regulations 2018 do not apply.
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