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How do I claim my flight delay compensation?
In the event of a flight delay over three hours or cancellation you may be entitled to compensation in line with EU Regulation 261/2004. Use this simple form to submit a claim directly with TUI Airways, which ensures you receive all the compensation due rather than another company taking a percentage of the claim. Please ensure the claim form is completed with the information required as inaccurate or incomplete data will cause delays in your claim being assessed.
Please note, this form is only for TUI Airways customers.
Flight numbers beginning with TOM, BY or OR - If you are flying on a carrier with a different flight number, then please visit that carrier’s website to claim EC261.
For more information on your rights relating to flight delays, please visit the Civil Aviation Authority (CAA) website.
More questions about Flight and airport experience
- I've made a flight delay claim through a solicitor. What happens next? View more details
- I didn't receive my dreamliner experience, am I entitled to a refund? View more details
- I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund? View more details
- I experienced a flight delay on a TUI flight, am I entitled to compensation? View more details
- I have completed the Delayed Flight online form - what happens now? View more details
- I was charged an excess baggage charge at the airport, am I entitled to a refund? View more details
- My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation? View more details
- What if my purchase from the TUI onboard shopping service isn't working? View more details
- Why didn't I get the seats that I chose using Select Your Seat? View more details
- Will I get a refund of my APD? View more details
