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Flight and airport experience

How do I claim my flight delay compensation?

In the event of a flight delay over three hours or cancellation you may be entitled to compensation in line with EU Regulation 261/2004. Use this simple form to submit a claim directly with TUI Airways, which ensures you receive all the compensation due rather than another company taking a percentage of the claim. Please ensure the claim form is completed with the information required as inaccurate or incomplete data will cause delays in your claim being assessed.

Please note, this form is only for TUI Airways customers.

Flight numbers beginning with TOM, BY or OR -  If you are flying on a carrier with a different flight number, then please visit that carrier’s website to claim EC261.

For more information on your rights relating to flight delays, please visit the Civil Aviation Authority (CAA) website.

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