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Travel Information
What are the Package Travel and Linked Travel Arrangement Regulations 2018?
Your TUI Holiday Protection
From July 1, 2018, TUI bookings are protected by the Package Travel and Linked Travel Arrangement Regulations 2018.
What This Protection Means For You:
- You will receive all important information before booking
- Your money is financially protected
- TUI (the package organiser) is responsible for the performance of your holiday
How To Know If You're Protected
We will clearly tell you if your TUI holiday has this protection before you pay for your holiday.
More questions about Booking your holiday
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Can I book a single room?
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Can I book Multi-Centre holidays online?
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How do I add on a special request?
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How do I book interconnecting rooms?
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How do I know my booking is confirmed?
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How do I upgrade or add extras to my holiday?
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How do I use a promo code on your website?
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How much do you charge for infants?
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How old do I need to be to book a holiday?
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I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial?
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I've just booked my holiday - When can I expect to receive more information about my holiday?
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Is there anything we can book for a special occasion?
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I don't live in the UK - Can I book with you?
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What do I do if I get technical difficulties while I'm booking?
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When will I receive my itinerary for my Lapland trip?
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Why's the website charging me the same price for a child and an adult?
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Why won't the website let me enter my full name?
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Will I need to pay a deposit at my hotel?
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