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Help Centre
How do I know my booking is confirmed?
Thanks for booking with us!
Once your booking is complete, you’ll see a confirmation screen with all your details and reference numbers—it's a good idea to take a note or a screen shot of this for safekeeping.
We’ll also send a confirmation email to the address you gave us, usually within 24 hours.
Haven’t received it?
If your confirmation hasn’t been received via email, all travel documents can be found under ‘Travel Documents’ in Manage My Booking.
More questions about Booking your holiday
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Can I book a single room?
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Can I book Multi-Centre holidays online?
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How do I add on a special request?
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How do I book interconnecting rooms?
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How do I upgrade or add extras to my holiday?
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How do I use a promo code on your website?
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How much do you charge for infants?
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How old do I need to be to book a holiday?
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I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial?
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I've just booked my holiday - When can I expect to receive more information about my holiday?
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Is there anything we can book for a special occasion?
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I don't live in the UK - Can I book with you?
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What are the Package Travel and Linked Travel Arrangement Regulations 2018?
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What do I do if I get technical difficulties while I'm booking?
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When will I receive my itinerary for my Lapland trip?
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Why's the website charging me the same price for a child and an adult?
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Why won't the website let me enter my full name?
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Will I need to pay a deposit at my hotel?
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