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Payments and insurance

Direct debits

I've received a bank link for a refund what do I need to do?

Within your email from donotreply.securetransfer@tui.co.uk with the subject “TUI customer service and your case reference”, you’ll find a link.

You have 72 hours to click on the link and submit the details requested – you’ll need your mobile phone to hand when you do this (this must be the mobile number we have on file). 
When you click on the link, you'll receive a text message with a code, you'll need to input this to complete and submit your details on the form. 

It will then take 7 days for you to receive your refund. 

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