I've received a bank link for a refund what do I need to do?

Within your email from donotreply.securetransfer@tui.co.uk with the subject “TUI customer service and your case reference”, you’ll find a link.

You have 72 hours to click on the link and submit the details requested – you’ll need your mobile phone to hand when you do this (this must be the mobile number we have on file).
When you click on the link, you'll receive a text message with a code, you'll need to input this to complete and submit your details on the form.

It will then take 7 days for you to receive your refund. You can track your payment in the TUI app.

If you didn’t get around to clicking on the link within 72 hours your link will have expired, you can re request it in the TUI App or just contact us via the phone or chat and we’ll organise a new link to be sent to you.

Please be in a position to complete the form within 72 hours when you contact us.