I have a non-visible disability, how do I make myself known to TUI staff?

As an inclusive company, we go above and beyond to make travelling with non-visible disabilities as easy as possible. That's why we've teamed up with the Hidden Disabilities Sunflower Lanyard Scheme®. When you wear one of these lanyards, our team will be able to recognise that you have a non-visible disability and will - discreetly - provide special help at every stage of your journey*. To get one, pop in to your nearest TUI Store or contact our Assisted Travel team, they can post one out to you for free.

*Please note that the Sunflower Lanyard is not recognised overseas as this is a UK initiative.

If you’ve a non-visible disability and you’re travelling to a Spanish airport, you can order a badge that will let airport staff know you may need assistance, or a little more time to travel through the airport.

Visit Flying to a Spanish airport with a non-visible disability for more info.

I have a non-visible disability, how do I make myself known to TUI staff?

More questions about Assisted travel - at the airport and onboard your flight

Can I carry my medication or medical equipment on the flight?

Can I keep my wheelchair with me at the airport?

Can I take a CPAP machine on my flight?

Can I take oxygen on my flight?

I am neurodiverse and/or have a non-visible disability, can I get assistance at the airport?

I need a specific seat on the flight due to a medical condition, how do I book a seat on my flight?

What assistance can cabin crew offer onboard?

Where does the assistance start from at the airport?

Who will help me at the airport?

I have a non-visible disability, how do I make myself known to TUI staff?

More questions about Assisted travel - at the airport and onboard your flight

Can I carry my medication or medical equipment on the flight?

Can I keep my wheelchair with me at the airport?

Can I take a CPAP machine on my flight?

Can I take oxygen on my flight?

I am neurodiverse and/or have a non-visible disability, can I get assistance at the airport?

I need a specific seat on the flight due to a medical condition, how do I book a seat on my flight?

What assistance can cabin crew offer onboard?

Where does the assistance start from at the airport?

Who will help me at the airport?

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