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Travel Information
Who will help me at the airport?
Airport operators within the EU are responsible for helping anyone with a disability or mobility difficulty, and that includes non-visible disabilities.
As the tour operator, we're responsible for passing your requirements on to the airports before you travel so the necessary arrangements can be made. Each airport will have a team of people dedicated to providing assistance.
More questions about Assisted travel - at the airport and onboard your flight
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Can I carry my medication or medical equipment on the flight?
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Can I keep my wheelchair with me at the airport?
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Can I take a CPAP machine on my flight?
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Can I take oxygen on my flight?
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I am neurodiverse and/or have a non-visible disability, can I get assistance at the airport?
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I have a non-visible disability, how do I make myself known to TUI staff?
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I need a specific seat on the flight due to a medical condition, how do I book a seat on my flight?
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What assistance can cabin crew offer onboard?
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Where does the assistance start from at the airport?
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