Travel alerts

We know customers want confidence and clarity when booking a holiday. Customers who book a package holiday with TUI can be reassured that their holiday price is fixed, with no fuel surcharges added by TUI.

Our teams are available to support anyone considering a booking, as well as customers who have already booked, helping them feel confident about their holiday plans.

The EU’s new Entry/Exit System (EES) is now up and running, and it’s being introduced across more airports and border points in the EU and Schengen area. At some airports, you might still find longer queues, particularly at busy travel periods. We know this isn’t the travel experience you want before, or after your holiday - and it’s certainly not the one we want for you - so please know we’re doing all we can to support.

To help your journey run as smoothly as possible, please allow a little extra time when passing through border control. Keep any essential medication in your hand luggage in case of delays, and when departing the EU, head straight to passport control after dropping your bags to avoid hold‑ups. Bringing some extra water for comfort is also a good idea.

And if you think you might need any support or assistance at the airport, please let us know before you travel, we’re here to help.

For more information, visit: What’s EES and what does it mean to me? | TUI.co.uk

We are currently monitoring the situation across the Middle East and the latest guidance issued by the UK Foreign, Commonwealth and Development Office (FCDO).

The FCDO no longer advises against all but essential travel to the United Arab Emirates (UAE), Qatar and Bahrain.

FOR CUSTOMERS DUE TO TRAVEL TO THE UAE, QATAR OR BAHRAIN OR TRANSIT THROUGH

Due to previous disruption in the region, some flights to and from the UK have been impacted.

If you were due to travel to, or transit through, the UAE, Qatar or Bahrain on or before 30 June, our pre travel team will have contacted you to discuss your options, including amending to an alternative holiday or cancelling for a full refund.

If you are travelling from 1 July onwards, your holiday is scheduled to operate as planned and normal booking terms and conditions will apply.

We will continue to monitor FCDO advice closely and will contact customers directly if anything changes.

If you would like to speak to us, please call 0203 451 2688.

While UK airports are installing new scanners to prepare for changes in security restrictions, at this time you should still follow current guidelines as not all airports have changed and destination airports still have these restrictions in place for your flight home.

For more information on airport security click here or visit the information page for your local UK airport below.

Aberdeen: Aberdeen International Airport | Fly from your Doorstep | Aberdeen Airport

Birmingham: Important Updates - Birmingham Airport Website

Newcastle: Welcome to Newcastle International Airport (newcastleairport.com)

Leeds Bradford: Going through security | Leeds Bradford Airport

London Southend: londonsouthendairport.com/flights/security-preparation/

London City: londoncityairport.com/at-the-airport/need-to-know/security-baggage

It is our customer's responsibility to check their passport validity before travel.

• Check passport validity if travelling to a European destination.

• Check passport validity if travelling to destination outside of Europe.